Mark Kia

AMAZING PLACE!! JOSH WAS GREAT AND VERY INFORMATIVE ABOUT THE QUESTIONS I HAD. I NEVER FELT LIKE I WAS LESS IMPORTANT HAVING SUB PAR CREDIT HISTORY. BETWEEN JOSH , BO JOSH WAS GREAT AND VERY INFORMATIVE ABOUT THE QUESTIONS I HAD. I NEVER FELT LIKE I WAS LESS IMPORTANT HAVING SUB PAR CREDIT HISTORY. BETWEEN JOSH , BOB, AND JUAN THEY HELPED ME THROUGH THE PROCESS, WITHOUT THEM I NEVER WOULD'VE BOUGHT A NEW SOUL!!! THANK YOU MARK KIA!!!! More

Excellent as usual I have purchased 6 cars from this dealership over the past few years. It's nice going to a place where my once salespeople are now managers . Goes to I have purchased 6 cars from this dealership over the past few years. It's nice going to a place where my once salespeople are now managers . Goes to show how well they treat people. Keep up the good work. More

Awesome service ! I met with a gentleman by the name of Bryce , at first I was a little intimidated to purchase a vehicle because I did not want to be pressured . Bryce I met with a gentleman by the name of Bryce , at first I was a little intimidated to purchase a vehicle because I did not want to be pressured . Bryce however was very patient , knowledgeable , and made the whole process simple and exciting ! I will be referring all my friends to him who are in need of a new ride ! Also the mans beard is very admirable . More

Nice place Great dealership. I found the ford I was looking for, here. I don't rate things often so I don't know what else to say. Good job. Great dealership. I found the ford I was looking for, here. I don't rate things often so I don't know what else to say. Good job. More

Stay Away!!!!! It's always interesting to see how slimy dealerships can be when ripping off customers. These guys are as slimy as they come. I will never step fo It's always interesting to see how slimy dealerships can be when ripping off customers. These guys are as slimy as they come. I will never step foot on their lot again, and recommend you dont either. Avoid the 4 Square Method: used by Mark Kia and other slimy delaerships. (Note that not all dealerships use this technique) The 4-Square method is a negotiation technique that is designed to confuse car buyers by mixing the price of the car, down payment, trade-in value, and monthly payment into one sheet of paper. Most clueless car shoppers focus on the monthly payment which is exactly what they want since it's the easiest to manipulate. The salesman knows if they can get you to focus on one square of the worksheet, they can rip you off on the other 3 squares. Avoiding this sales technique is easy if you follow this advice: First, you should always negotiate each part of the transaction separately. This means you keep the negotiation of the car price separate from the trade-in, financing, and any other add-ons such as extended warranty plans. It's important that you arrange your own financing before negotiating the price of the car. Dealers love to mix the financing with car price negotiation because they can have you focus on monthly payments instead of the price of the car. The ironic part about negotiating the price of a car the smart way is that it's so easy. It not only saves you a ton of time and hassle, but you will save thousands of dollars in the process. More

Customer who? It's all good when you walk in, once the deal becomes challenging you can't get a call back for the life of you. Second to third class citizenship tre It's all good when you walk in, once the deal becomes challenging you can't get a call back for the life of you. Second to third class citizenship treatment, the forgotten pile. Incipient!!! More

Honest, Compassionate, and Caring We had a very interesting experience with Mark Kia. I initially went to purchase a car and had a good experience with our dealer who claimed that We had a very interesting experience with Mark Kia. I initially went to purchase a car and had a good experience with our dealer who claimed that he was saving us tons and tons of money on our vehicle. I was truly convinced that I was getting the best deal that I could, so I signed the line. I was a first-time buyer so I didn't really know what to look for, but I left feeling confident that the sales associate had negotiated an out-of-this-world agreement for me. Well lo and behold when I get home and my husband, who is an accountant, looked over the sales agreement, NONE of the money and savings that the sales associate claimed was present was actually written into the agreement. My husband made an appointment with the general manager, Joshua Spencer, and we explained what had happened. Upon mentioning which sales associate we had worked with we discovered that he had since been fired and Joshua asked what he could do for us to make the situation right. Joshua agreed to allow us to exchange the car (which I know is NOT an easy task, especially since it had been a month since we purchased) and he paired us with a new associate, Robert Lemon. Robert was a rockstar! After all of the lying and deceit that the original associate that we worked with put us through, Robert was very sensitive to our needs and was explicitly honest with us throughout our entire transaction. He was even quite humorous which helped alleviate the tension that the situation had caused. He found us the perfect car, right in our budget, and was very patient as we negotiated the deal. He made sure to answer all of our questions in detail and there were many, many questions from both my husband and myself as we did not want what had previously happened to happen again. Robert was overall a pleasure to work with and we will recommend his services to all of our friends and family who are looking to purchase vehicles in the future. Joshua Spencer even went to far as to waive several fees that would normally have been built into the transaction for all of our troubles. He runs an honest business and truly strives for 100% customer satisfaction. While our experience with Mark Kia was initially quite awful, they took full responsibility for their horrible sales associate that we originally worked with. They redeemed themselves by doing everything in their power to satisfy me and my husband and at the end of the day we truly feel that they went above and beyond our expectations. We couldn't be happier with the end result of our experience and we are beyond grateful for their efforts. More

Lying Sales Manager Circus Without question, this place is the most shady, untruthful, unprofessional excuse of a dealership that I have ever stepped foot in. In the 3 days and Without question, this place is the most shady, untruthful, unprofessional excuse of a dealership that I have ever stepped foot in. In the 3 days and 3 different trips I made to the dealership trying to buy a vehicle from them, I was shuffled around between different salesmen and sales managers each of whom pretended they had no idea what the other was doing. I had a deal negotiated, agreed to and shook hands on (not with the salesman, but the sales manager). I was unable to complete the purchase of the vehicle at that time, due to a work commitment. I did however provide all of my information to them, so they could start the finance process. I came back the next day, just as I promised I would to finish the deal and was presented payment numbers that weren't even remotely close to the deal WE had agreed to and shaken hands on, of course by another sales manager. With the sales woman present that I had dealt with the previous day I explained the deal terms that myself and another sales manager (who was on site) had agreed to. They were unwilling to agree to those same deal terms so I walked out and was chased down in the parking lot and asked what could be done to make the deal happen. I replied give me the deal we both agreed to. Not one of the 4 employees standing outside agreed to do that so I left. Complete bait and switch attempt. More

Great Experience Friendly, helpful, professional, and fast. I would recommend Mark Kia to anyone. Our sales rep was Kevin and he was extremely thorough and helpful. It Friendly, helpful, professional, and fast. I would recommend Mark Kia to anyone. Our sales rep was Kevin and he was extremely thorough and helpful. It made our experience much more enjoyable. More

Extraordinary Sales rep went above and beyond to exceed my expectation! I enjoyed this particular dealership, above all others!! All the sales reps were extremely f Sales rep went above and beyond to exceed my expectation! I enjoyed this particular dealership, above all others!! All the sales reps were extremely friendly! More