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Mark Kia
Scottsdale, AZ
1,710 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,711 reviews
October 12, 2016
Easiest car deal ever My salesman was Juan corona by the time I showed up to the dealership he had the car I wanted already out front ready for a test drive. Everything was My salesman was Juan corona by the time I showed up to the dealership he had the car I wanted already out front ready for a test drive. Everything was perfect and easy what they adverstised is what I got and couldn't be happier with my new car everything was super simple and hassle free highly recommend this dealership and Juan for your next car. More
by Trevor Robinson
Employees Worked With
Juan corona
October 12, 2016
Helpful & honest We worked with Chip who was both helpful and honest. We would definitely work with him for all our future car buying experiences. The entire process We worked with Chip who was both helpful and honest. We would definitely work with him for all our future car buying experiences. The entire process was painless. More
by Carguy123
Employees Worked With
Chip
October 09, 2016
It Was Pretty Good Adam Lee helped us out with the transaction. He's a good guy for sure, though we are still waiting for the dealership to assist us with an out of stat Adam Lee helped us out with the transaction. He's a good guy for sure, though we are still waiting for the dealership to assist us with an out of state registration for the vehicle. The receptionist at this location was kind of rude but maybe she was having an off-day. Overall my experience was pretty good. Adam is a friendly guy and an eager salesman. If you go to this dealership ask for him and you'll most likely strike a deal. More
by Ges48
Employees Worked With
Adam Lee
September 30, 2016
Great customer service Came in because I heard a radio commercial. Everyone was very nice and accommodating. Peter helped me out and even though I didn't find the car I was Came in because I heard a radio commercial. Everyone was very nice and accommodating. Peter helped me out and even though I didn't find the car I was looking for I recommend this dealership and it's employees. More
by Carguy2466
Employees Worked With
Peter
September 07, 2016
Lindsay was amazing!!! Overall my experience was pretty good, thanks to lindsay! I had been to the dealership a month prior and ended up just walking out due to poor custom Overall my experience was pretty good, thanks to lindsay! I had been to the dealership a month prior and ended up just walking out due to poor customer service. Lindsay contacted me for follow-up by phone a month later. She and I tried to work out the best deal, to no avail even with the sales manager did we reach a deal. Lindsey kept right on it, without harrassing me, she again made a followup call with me the next day. Well, she was awesome and got me the deal i wanted... I went in that night and purched my new sportage. From the moment i returned to do paper work it was smooth sailing, no hassles! If lindsey had not been so good at follow-up and excellent customer service skills, i may have never returned to mark kia! Lindsey, maricella (amazing customer skills) and juan (financing amazing as well) were amazing and changed my whole experience with mark kia into s very positive experience! Thx guys! More
by Cmorones
Employees Worked With
Lindsay, juan, maricella (female)
September 05, 2016
Great dealing with Dyllan , very helpful The help from my salesperson was the turning point in me buying the vehicle, him and Bob helped me in deciding Mark Kia was the place to do business w The help from my salesperson was the turning point in me buying the vehicle, him and Bob helped me in deciding Mark Kia was the place to do business with and I will consider them for my next purchase More
by Gdiaz
Employees Worked With
Dyllan and bob , Jacob Delaney
September 03, 2016
Awesome service! Fast, friendly and affordable! Dyllan was a lot of help and knowledgable. If you're looking for a awesome dealership, this is the one to go to! Fast, friendly and affordable! Dyllan was a lot of help and knowledgable. If you're looking for a awesome dealership, this is the one to go to! More
by Loriann
Employees Worked With
Dyllan Blossom
September 03, 2016
Great I am very pleased with customer service that was provided to me by Robert Washington. All of my question, concerns and thoughts were answered. I have I am very pleased with customer service that was provided to me by Robert Washington. All of my question, concerns and thoughts were answered. I have been to a lot of car dealerships and Mark Kia by far displayed excellent customer service. Even though I did not purchase a vehicle from Mark Kia, They are one of the best car dealerships in Arizona in my book. More
by Manniefrost
Employees Worked With
September 03, 2016
WARNING : Read Before You Buy I recently purchased a vehicle for cash here and already the transmission is slipping and has a loud humming noise coming from the front end of the ve I recently purchased a vehicle for cash here and already the transmission is slipping and has a loud humming noise coming from the front end of the vehicle. I was told if the vehicle had any problems within 30 days to bring it in and they would take care of it at no cost to me. They also put it in writing they would do a year worth of free oil changespill and maintenance. Within 2 weeks I brought the vehicle in for maintenance needed. I alsomade an appointment the week prior. I was there from 10:30am to past 1:00pm. A sales rep by the name of Royce came to me and told me if I wanted it serviced or fixed take it somewhere else, handed me my keys and escorted me out the door. They wouldn't even change the oil because service didn't have the right tools supposedly.????? What kind of car dealership doesn't have a service department that can't change even the oil in a vehicle they sold and so rudely says, "We are not touching your vehicle and ask you to leave. Mind you, I was nice, with curiosity tword the rep, as I would understand if you weren't then maybe they could ask me to leave but this was not the case. I paid cash for a vehicle and once they had their money it was down hill from there. If you are thinking of buying a vehicle I recommend you find a more reputable car dealership that is curious, and stands behind what they sell and their commitments to the buyer. More
by Donald Ward III
August 28, 2016
Incompetence at every turn We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and h We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and he was great to work with. The price seemed right but there was a dent on the back of the car we weren't fond of. They agreed to fix it as part of the deal (signed a "We Owe" agreement). They finally called us a week later to tell us the car was ready. When we showed up, the dent was still there.....the sales rep had been fired and no one had followed up on the mess he left behind. Another sales guy named Kenny was supposed to take care of us. He offered to drive a service loaner car the following day to my husband's work and switch out the cars...all to make up for the mess and accommodate our schedules. He never showed....never answered our calls. I got a hold of the sales manager Bryce, who said he'd make it right......told me about all the messes Royce had made that he's having to clean up.....He agreed to give us a service loaner (rental car in case they were out of SLVs) while they fixed the dent. I dropped off the car at the Service department and they arranged for Enterprise to pick me up.....drive me to the rental car. A week later, we get a call from Royce (the fired sales rep) who's apparently hired back....and he tells me the car is ready for pickup and that he personally saw the car....the dent is gone and it looks great. When we showed up....the car was not ready. There was no apology....just "that's what I was told by my manager". I called him a liar for saying he personally saw the car and it was all fixed.....and he called me unprofessional...(haha...apparently being a customer is a profession and I owed him better service!) We asked to talk to Bryce ....who was there but hiding around the corner and never came out to face us. Luckily, sales manager Bob jumped in to help. He tracked down the car, the dent was fixed but there was only a coat of primer....still need to be painted, glass reinstalled, etc.... We still had the rental car Bryce had set up for us....but we just wanted this to be over with. A week later....(3 weeks since we signed papers and cut them a check) the car is ready. We turn in the rental car down the street at Enterprise....and Entreprise wanted to charge us because the dealership didn't extend the return date past 1 day. After I explained the situation to them, they said they'd send the bill to Mark Kia....and see what happens. When we went back to finally drive our new car home....it wouldn't start. Bryce had to come out to help and had the nerve to act annoyed/angry....we'd evidently inconvenienced him. No apology....no embarrassment for all the trouble he'd caused us. I'm still waiting for the Enterprise bill to be settled before taking further action against the dealership. Don't buy a car here....and if you have to deal with these people....ask for Bob. he's the only honest and courteous person I've dealt with there. More
by H. Renard
Employees Worked With
Royce Bell, Bryce, Bob, Jacob, Kenny
