Mark Kia

Service Department Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very atten Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very attentive and so polite. More

I turned in my lease Kia Optima, and purchased another car My lease was up on my 2013 Optima Hybrid. We loved the car and leased it from this dealership. Upon turning in the car, I found out through the sales My lease was up on my 2013 Optima Hybrid. We loved the car and leased it from this dealership. Upon turning in the car, I found out through the sales people who told me this car would have equity, as it originally sold for $26,000, and I only leased it for 4 years, that the car was only worth $6000.00, and I was upside down. (Again, that's not what they told me when I leased it as I wanted to buy it when the lease was up, and it only had 51000 miles on it ). I then from the same dealership purchased for my wife, a 2014 Kia Cadenza, which was fully loaded and only had 34,000 miles. The dealership forgot to take care of the paperwork when I turned in my lease, which caused me 3 times visiting the dealership, to straighten things out as Kia Headquarters as they thought I was still driving the car. When Kia finally got caught up, they then hit me with a $429.00 Disposition Fee, for turning in the car. They said it could have been avoided if I purchased a new car, instead of the used one I bought for $25,000 which again was a luxury Kia, and from the same dealership. They called it a Loyalty Package. How much more loyal can I get?? Now I still have Kia calling me for this fee, again a "Disposition Fee" after I have already turned in the car, paid all taxes, and monies owned for a slight mileage overage, and bought and financed a luxury rated 2014 Cadenza. I sure hope the "Extra Warranty" which I purchased and is supposed to cover everything, according to the Finance Manager Juan Rodriguez, doesn't give me any surprises, I don't know how much more, my loyalty can hold out. More

Screwed Again I don't see how Mark Kia could receive such a high rating? We've bought 2 cars from them; a new car in 2012 and just recently a used 2014 from them a I don't see how Mark Kia could receive such a high rating? We've bought 2 cars from them; a new car in 2012 and just recently a used 2014 from them and both experiences were similar with salesmen not showing up to appointments, bait and switch, many service add ons, etc to inflate the price. We ended up paying $3,354 to get out the door on a taxable sale of $12,530. $700 windows tinting, $2500 add on service contract, $1250 add on extended warranty, adding our car as trade in when we stated we didn't want to go that route, high pressure sales, etc.. Seems we always close at the end of the day when the employees want to go home so everything happens so fast you don't get time to really look over all the charges. We're never buying another car from Mark Kia! More

Consistent 'Above & Beyond' service Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to r Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to reference friends to Mark KIA (3) have purchased new vehicles since 2011 ... Love the Mark KIA Family!! More

Excellent service Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar cus Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar customer service experience. More

Excellent Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for sales and service. More

Professional and thorough Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient locatio Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient location too. More

Amazing Customer Service I had an amazing experience at Mark Kia. I was dreading shopping for a car but Matt and Peter actually made car shopping FUN!!! I had a very strict an I had an amazing experience at Mark Kia. I was dreading shopping for a car but Matt and Peter actually made car shopping FUN!!! I had a very strict and specific budget to work with and they helped me get into the car that I wanted without settling. I never felt pressured to buy anything and they were extremely patient when I was test driving and deciding on the perfect car. I have already recommended them to a few friends! Thanks Matt and Peter. I love my new Kia! More

Oil change and tire rotation Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker f Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker for 7,500. When I called to ask they said they had new guidelines for the desert that differed from other states and I needed to come every 7,500, it had changed from 5000. This time I was told oil changes every 5000 miles. Really wish they would be more consistent I don't know why it keeps changing or when I am actually suppose to come back for my next oil change. I have a warrenty I spend a lot of money on so it's important for that reason to know so if I need to use it they don't go back and try to tell me I was over recommending miles for oil changes. More

Don't trust this dealership--super shady Terrible experience at this dealership. My daughter has been looking for a decent used car, saved up a pretty good down payment and knew exactly what Terrible experience at this dealership. My daughter has been looking for a decent used car, saved up a pretty good down payment and knew exactly what she could afford. She saw a used car on the website and sent a request for more information. Lindsey contacted her and my daughter gave her the financial information and told her we lived pretty far away, so she wanted to get everything agreed upon before coming to the dealership. Several texts and calls later, my daughter was told the out-the-door price and what she estimated the payment would be. They couldn't get everything done last night, so this morning Lindsey was in touch again. All of the sudden, the payment was much higher and they wanted an addition amount for the down payment. Considering the out the door price she was given, the math didn't add up. She agreed to an additional downpayment and asked to talk to the finance person about the exact numbers. My daughter again said that we weren't driving all the way there unless all of the financial terms were in place. Within minutes a sales manager called and agreed that we were given the wrong numbers, and confirmed the terms that my daughter agreed with. He told us to come to the dealership and he would have the car ready and the paperwork ready to get her done quickly so she wouldn't be too late to work. We drove there (40 minutes) and the car wasn't even clean. We met with Lindsey signed a few non-financial papers. We drove the car around the block and expected to sign the paperwork after being there an hour. Another manager appears as my daughter was writing out her downpayment check and tells us they want even more for the downpayment! Seriously? We said no because we were told to come in based on the original terms. Then we got the typical sleazy car dealer line, "Are you going to let this car go over $200?". Yes, because you lied. You lied about the terms, you lied about the car being ready and you lied about the paperwork bring ready. Don't trust this dealership. They will con you and then switch up the agreement. More