Mark Kia

All liars and scam artist They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you're hype on getting the car and tells xxxxxxhe can't do certain things on the deal..knowing you like the car enough to let it slip by...but when you purchased the car and someone from their work took it home then that's a problem. ..then they give a car with lug nut locks on it with no key and wife gets flat tire...go back for assistance and wouldn't even get a key for replace them or with replace them with new ones...on top of that was going to charge me at company cost to break them off...what greedy ..arogrant. .xxxxxxxx..never buy a car there again or send my worst enemy there. More

Wonderful! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! More

Upset... I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicl I have purchased 3 vehicles through Mark Kia. The reason why we went back to Mark Kia was because of Service and Quality. When taking in our vehicle for service we accidentally pushed wipers. When arriving we were told that they are not covered right away. So what does bumper to bumper do? Also we purchased a better grade care package. That cost us good money!! So basically I have spent thousands of dollars for you to tell me that you can not replace wiper blades that cost you what maybe a 1 or 2????? We found this out by accident...Remeber it was accidentally pushed. You may have just lost yourselves loyal customers over 2 bucks... I am upset at what I have purchased versus what I have been given.... More

Poor Communication and Customer Service Received a Cars.com offer for our 2017 Ram 2500 Mega Cab 4x4 Laramie. Was contacted by buyer Andie and expressed my husband’s concerns with selling to Received a Cars.com offer for our 2017 Ram 2500 Mega Cab 4x4 Laramie. Was contacted by buyer Andie and expressed my husband’s concerns with selling to a dealer. After finally convincing my husband I let Andie know we would be heading down to make the deal in a few days. I made sure to send copious photos of the truck as we live in Northern Arizona - not close to Mark Kia at all. Confirmed two days prior with Andie, everything was ready to ensure there would be no issues for my husband. I was working late and he would have 4 kiddos. To this point, I was proud of me for being proactive and getting everything squared away. Bad news, it was not a straight forward process. Extremely poor customer service and a manger - Michael who refused to honor the offer made. Why? There are 2 open Ram recalls. Super funny I know that, I’m not in the auto industry and found that information. You know how? With the VIN. The same VIN that resulted in the offer made to us. My husband was less than pleased (understatement) So instead of supporting a smaller locally owned dealership we’re headed to CarMax. I can’t beleive it, what a colossal waste of a lot of people’s time. A lost opportunity to gain a long time and loyal customer. I’m working on becoming a partner in a practice - funny how customer service and communication lessons are valuable no matter your industry. To be fair I did reach out to Andie and Michael. I promised an honest review and expressed my disappointment. I was told the general manager would be contacted. Too little, too late. Overall poor communication and service. More

Great service The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appr The service center does a great job. The waiting area is clean and comfortable. The staff is knowledgeable and pleasant. The work gets done in an appropriate amount of time. More

Excellent Service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service Brandi was amazing to work with, she kept me updated and informed with the status of my vehicle being serviced. Please see Brandi for all your service needs. Thank you!!! More

Excellence Brandon treated us very well the staff was very polite and they fix this up for the Exactly what we were looking for both in price and quality Brandon treated us very well the staff was very polite and they fix this up for the Exactly what we were looking for both in price and quality More

Fast service Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. Good experience getting my car serviced at Mark Kia. Great shuttle service to help people get to and from work while the car is being serviced. More

A/C repair of Kia Optima A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They r A/C was blowing warm air. Had Mark Kia do testing; they found a leak in a line that needed replacement. Because of leak, Freon was nearly gone. They replaced line, filled Freon & replaced A/C filter. A/C now works GREAT!! Tyler was my service advisor & did a great job! More

Bait and switch I was ready to buy a car. I had done my research, had checkbook in hand and was ready to make the deal. I called Mark Kia and talked to Jose in the in I was ready to buy a car. I had done my research, had checkbook in hand and was ready to make the deal. I called Mark Kia and talked to Jose in the internet department and provided the stock number from their website for the car I was interested in. He politely told me it was in stock so I drove four cities over to go get the car. Thirty minutes later, when I arrived at the dealership, Jose showed me a similar, but different car than the one I inquired about. He told me they just sent my car out for a dealer trade. They completely wasted my time and gas driving all the way out there for something they didn't have. The sales manager came out and apologized about the situation, but that's completely unacceptable to outright lie about the status of a car, just to get me down to the dealership. If they legitimately did make the dealer trade, I should have been called, but was not. I'm very disappointed in Mark Kia and will not be doing any future sales or service business with them due to this experience. I did end up buying another car in the right color, equipped the way I wanted, from another Kia dealership that night. More