Mark Kia

Very friendly staff. I am very pleased with my experiences at Mark Kia. Staff are always friendly and accommodating, They go over what they are going to do and do what the I am very pleased with my experiences at Mark Kia. Staff are always friendly and accommodating, They go over what they are going to do and do what they say they are going to do. If an issue arises, they addrsss it Ruth JD and explain my options as well as their tecommtnssuons. More

Friendly and fast service Isaac was courteous and friendly, made sure process went smoothly and even had my car delivered to my home when it was ready. Would recommend this dea Isaac was courteous and friendly, made sure process went smoothly and even had my car delivered to my home when it was ready. Would recommend this dealership to anyone. More

Disappointing customer service I made an appt to have my side mirror fixed as it was automatically folding in. Show up to the dealership and Tyler was the one to help me, said it wo I made an appt to have my side mirror fixed as it was automatically folding in. Show up to the dealership and Tyler was the one to help me, said it would be a 15-20 min appt as they would just take pics to order me a part and send my car through the car wash. I waited over an hour, because he sent my car in to actually get looked at. Which is fine, but come inside and tell me that as I was thinking of only being there for 20 min now I was stuck there for over an hour. Great appt was over, he order the let said about 3 business days and it should be in. I waited two weeks. I finally started calling the service department to find out where the part was on the two week mark and I was sent to voicemail several times with no return call. Finally I spoke to Brandi, she told me that Tyler was out of town so that’s why I haven’t heard anything.im sorry but it’s not my problem that one person is out of town and the reast if the dealership can’t handle his customers. So she made me an appt for Monday. Great went in, she said it would about an hour and half appt, okay that’s fine. I saw my car sitting in the parking lot all finished for a good 20 minutes before anyone came up to me. A guy dropped my keys off and said brandy was busy and they would mail me my paperwork. Still haven’t gotten my paperwork and no point in calling to ask about it as they won’t answer their phones. I’m very disappointed in my overall experience with 2 Kia dealerships and honestly will probably not Purchase another Kia because of the lack of customer service. I love my car, but I don’t like how the service departments are treating me. More

Great customer service This dealership has been amazing. It has great customer service. They always make sure that my experience is great. I love that they have a courtesy s This dealership has been amazing. It has great customer service. They always make sure that my experience is great. I love that they have a courtesy shuttle. More

Great customer service Brandy was very sweet and had great customer service . Would recommend going to Kia of Scottsdale! They have always been very accommodating to us. T Brandy was very sweet and had great customer service . Would recommend going to Kia of Scottsdale! They have always been very accommodating to us. Thank you More

Nice young courteous Salesman Very nice salesman! Need to cut the 4 plus hours especially when you are not financing! Buy something better than a hard plastic chair for us old guys Very nice salesman! Need to cut the 4 plus hours especially when you are not financing! Buy something better than a hard plastic chair for us old guys! More

Service Advisor Gives Outstanding Service The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to The communication skills and sincerity of Mark Kia’s Service Advisor (Tyler) was very impressive. He made me feel welcome immediately and listened to my problem and then quickly went about finding a solution. With the problem solved the vehicle was returned cleaned and ready to go. I appreciated the service very much. More

I felt the dealership was honest in their dealings When discussing price I feel the dealership was honest. No hidden fees and they worked to get me to the monthly payments I was comfortable with When discussing price I feel the dealership was honest. No hidden fees and they worked to get me to the monthly payments I was comfortable with More

All liars and scam artist They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you They work up deal with peons (sale's assistant's/ assistant manager to hook you in then the xxxxxxxx manager comes in after your deal is made and you're hype on getting the car and tells xxxxxxhe can't do certain things on the deal..knowing you like the car enough to let it slip by...but when you purchased the car and someone from their work took it home then that's a problem. ..then they give a car with lug nut locks on it with no key and wife gets flat tire...go back for assistance and wouldn't even get a key for replace them or with replace them with new ones...on top of that was going to charge me at company cost to break them off...what greedy ..arogrant. .xxxxxxxx..never buy a car there again or send my worst enemy there. More

Wonderful! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! Everyone there was so nice and helpful. My sales guy was Trevor King and he’s awesome! This should be everyone’s first and last stop! More