Mark Kia

We've owned our 25 Carnival for a few months now and, aside from a minor battery issue that was resolved quickly and efficiently by the dealership, we are extremely happy with the vehicle. It's been a gr aside from a minor battery issue that was resolved quickly and efficiently by the dealership, we are extremely happy with the vehicle. It's been a great vehicle experience overall. However, I wanted to share our experience with the dealership's post-purchase survey process. After purchasing the vehicle, we were invited to return to the dealership to complete a customer satisfaction survey with the assistance of a staff member. We were told the survey was complex and that their help would ensure we completed it correctly. We were also offered a gift card for our time. While the offer seemed appealing, the process was ultimately disappointing. Upon arriving at the dealership, a staff member filled out the entire survey for us. We were then told the gift card would be mailed to us. Despite completing this process in early November, we have yet to receive the promised gift card. While our vehicle purchase experience and the quick resolution of the battery issue were positive, this experience with the survey process has left us feeling misled. I would advise other customers to be aware of this process and manage their expectations accordingly. More

Had a great experience at Mark Kia. Jacob Vasquez is the best. He is friendly, knowledgeable and truly cares for what his customers are looking for. He made the process of buying a car Jacob Vasquez is the best. He is friendly, knowledgeable and truly cares for what his customers are looking for. He made the process of buying a car painless and enjoyable. Max the finance manager was also helpful and informative. Would definitely buy from this dealership again. More

Honest and factual review about my HORRIBLE experience with this dealership: Believing or not, this is exactly what happened: I made an appointment to test drive one of their used vehicles, around $82,00 with this dealership: Believing or not, this is exactly what happened: I made an appointment to test drive one of their used vehicles, around $82,000, one of the most expensive ones they had on the lot. I’m getting there around an hour after we made the appointment, the sales agent already forgot about me. He came outside after being told that I was there and kept calling me different names. After that he said that he didn’t know where the car was parked. I found the car for him. After that, he said he doesn’t have the keys and he didn’t know where they were. Oh, that took a while. We finally got to the car, it was super dirty by the way and we went on a test drive. The guy was completely 100% silent all of the time. He was texting his friends and talking on the phone while I was doing the test drive. I was trying to make a conversation about the car. The guy was not conversational at all! We went back into the dealership, he put me on the desk to wait for somebody while they appraise my car. I waited and waited, and decided to leave. I can openly and honestly say that this was the worst car dealership experience in my life. Something that I wouldn’t ever think that could happen. Even if they had given me an amazing deal, I wouldn’t want to do business with these kind of people. They would not deserve a dollar from me. I don’t know if the sales agent had a bad day, hated his job or this was his last day at work, but this should never happen. I’m so glad I left! Unprofessional, inexcusable, ridiculous… my words can’t actually describe it. More

An easy and pleasant car buying experience with professionals was what we found at Mark Kia. The sales associate was knowledgeable and professional, great job all around by everyone we interacted professionals was what we found at Mark Kia. The sales associate was knowledgeable and professional, great job all around by everyone we interacted with. More

Attentive. Answers phone in reasonable time. Listens to issues. Explains things well. Polite. Opens early and closes late Answers phone in reasonable time. Listens to issues. Explains things well. Polite. Opens early and closes late More

Long story short, I purchased the wrong size truck from the dealership. I contacted them the next day to upgrade - and mysteriously, their 7 Day 500 Mile return policy was no where to be found. In addition the dealership. I contacted them the next day to upgrade - and mysteriously, their 7 Day 500 Mile return policy was no where to be found. In addition, they low balled the trade in (that was supposed to be under the 7 day warranty). False and deceptive marketing. I've contacted a few people, wonder if they'll call me back? More

All associates are great. Courteous professional & keep you informed what is going on. Jose is always exceptional to work with. Courteous professional & keep you informed what is going on. Jose is always exceptional to work with. More

Fantastic experience at this dealership and JD was great at finding exactly what I was looking for. at finding exactly what I was looking for. More

Everyone at this dealership are top notch. They are always attentive, friendly and professional. Every employee from the sales department, to finance and the service department have exceede They are always attentive, friendly and professional. Every employee from the sales department, to finance and the service department have exceeded our expectations every time. I am especially impressed with their service department. They are quick to greet you and get you checked in for the service appointment and they keep you updated during your service visit. Lastly, they always explain everything they did in a way I can understand. We have purchased 5 vehicles from them and wouldn't think of buying in the future from any other dealership. More

Very thorough employees. Top quality work. Thank you very much for your professionalism. Happy holidays Top quality work. Thank you very much for your professionalism. Happy holidays More