Mark Kia

🚨 Survivor Alert: Avoid Mark Kia in Scottsdale, AZ 🚨 We’re sharing this on behalf of a well-known survivor and advocate in our community who bravely gave us permission to speak out about her recen 🚨 We’re sharing this on behalf of a well-known survivor and advocate in our community who bravely gave us permission to speak out about her recent experience with Mark Kia, a car dealership in Scottsdale, Arizona. This survivor has overcome unimaginable trauma—she’s one of the few who escaped a notorious abuser and has since dedicated her life to helping others. She’s now a licensed counselor, business owner, and student of forensic psychology. She recently bought her first home and was looking to purchase a car to support her growing responsibilities. She found a vehicle she loved and began the process with Mark Kia. Despite disclosing her participation in a confidentiality program for her safety, the dealership insisted she change her address with the DMV—putting her at risk. After signing paperwork, she was told the car would arrive the next day. Then… silence. No follow-up. No communication. During this time, she was attacked by associates of her former abuser, likely due to her address being exposed. She had to flee her home for safety. When she finally received a response from the dealership, she was met with disrespect and ignorance. A sales manager accused her of having a fake ID (which is 100% valid), dismissed her concerns, and made discriminatory remarks about her name and background. This, despite her having multiple credit union approvals. This isn’t just bad customer service—it’s dangerous, discriminatory, and unacceptable. Businesses like this are why we maintain directories of survivor-safe organizations and why we train and certify businesses on how to work respectfully with survivors. Mark Kia has now earned a permanent spot on our “Do Not Support” list. We urge charities and community partners to avoid accepting donations or partnerships from businesses that treat survivors this way. Please share this to protect others. Silence enables abuse—awareness empowers survivors. More

It was a very painful process. I purposely used an auto broker to avoid all the games at the dealership. Unfortunately, we ended up dealing with all the nonsense. From credit depa I purposely used an auto broker to avoid all the games at the dealership. Unfortunately, we ended up dealing with all the nonsense. From credit department to delivery, it was all handled very poorly. After I finally got the car, I wrote to Sales Manager with a couple of questions, which were never answered. The car itself is a beauty, but lacks the basic rear-view mirror with garage door opener - which, for the cost of the car, should be there. Now I have to put in an after-market product. I love the SX-Prestige technology, except for the time reading all the manuals and watching videos to learn how to use it. My advice, buy the Sportage, just not from here. More

Negotiated a price based on what a competitor could offer. I brought the invoice in and asked if they could beat it and they were hard pressed but eventually caved and beat the offer by $500. I think offer. I brought the invoice in and asked if they could beat it and they were hard pressed but eventually caved and beat the offer by $500. I think the best way is to hit one dealership against another and see what they ultimately can sell the car for. However, when I pick up my car all the stickers on the seatbelts front of the car mirrors have not been taken off. Also, they forgot to install the Lojack that was part of the dealership package. So I had to return the car to have that placed. And at that point they still didn’t take any of the stickers off that I asked them to so they don’t really Adhere to detail. More

You knew what car i was coming to see and when and didn't bother to tell me the car wasn't working or ready to be seen. Then I still wanted to buy it tried to hide the fact it had a salvaged title. Tried t bother to tell me the car wasn't working or ready to be seen. Then I still wanted to buy it tried to hide the fact it had a salvaged title. Tried to skip that part of the carfax and just have me sign the last page. I'll never visit Mark dealers again and everyone I know will hear this story. Buyer beware More

Just like everything else with this dealership, I had to jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for e jump through so many hoops just to be able to write this review. I can only assume they don’t expect positive reviews, so they make the barrier for entry almost impossible. I purchased a car from Mark Kia and, unfortunately, it broke down just five days after I drove it off the lot. That’s frustrating enough, but the way the dealership handled (or rather, mishandled) the situation has been the real disappointment. After the car was towed back to the dealership, communication from Mark Kia was nonexistent. I had to beg just to get a loaner vehicle while they waited weeks to even diagnose the issue. Any updates I received were only because I called them — and every time I did, I was told “I’ll look into it and call you back” … but the promised call rarely, if ever, came. I was eventually directed to the manager, Lucas, after struggling to get answers from anyone else. His online bio proudly says he’s passionate about helping others, making people smile, and leaving situations better than he found them — yet my experience with him was the complete opposite. He promised he’d get to the bottom of the issue and guaranteed a call back by the end of the day. Instead, it took a full week. I was consistently treated like I was an inconvenience and that the car’s issues were somehow my problem to solve. When I asked about options, Lucas immediately shifted into salesman mode, trying to get me into a brand-new car with “the same payment” — no, thanks. Once they determined the battery needed replacing, they pushed the problem over to Chapman Hyundai, and within minutes I was suddenly being harassed to return the loaner car. After ignoring me for three weeks, Lucas was now calling and texting, demanding the car back the same day — before I’d even been briefed by Hyundai on the next steps. I asked Lucas about the other issues we’d discussed with the vehicle, and after three emails, a text, and multiple voicemails, I still haven’t received a response. I would never work with this dealership again. On top of that, I’m now locked into a service contract that requires me to have certain services done at this exact dealership. I’m dreading it so much that I’m currently trying to cancel the contract altogether, but I haven’t been able to get a response about that either. On a positive note: Chapman Hyundai, where the car was ultimately sent, has been an absolute pleasure to work with. Amanda in their service department was kind, responsive, and within minutes of our first conversation, sent me a link to a portal showing the real-time status of my car — something Mark Kia never offered. Every interaction I’ve had at Chapman has been professional, efficient, and helpful. If you’re shopping for a car, I strongly recommend walking past Mark Kia and heading straight across the street to Chapman Hyundai. They’ve shown me what real customer service looks like. More