Mark Jacobson Toyota

first car purchase in 12+ years The last new car I bought was in 1989, then a used one in 2005. Like many others, I just never liked the experience of buying a car...Lots of confusin The last new car I bought was in 1989, then a used one in 2005. Like many others, I just never liked the experience of buying a car...Lots of confusing options, the cost, paperwork, etc etc etc...So....with that said, I want everyone who reads this that I wholeheartedly stand behind my compliments to sales agent Mr. Leo Sullivan. Not only was he a no pressure salesman, he made my wife and I feel we were the most important people to walk in that day. We took up a lot of his time as he answered all our questions honestly and sincerely. We test drove both a new and used 4runner and ended up driving home with a/the used 2015 limited version. Mr. Sullivan made sure we were pleased with the sale, made sure we understood what we were getting warranty and maintenance wise, and accomplished something that I believe is very hard to do; he earned our customer loyalty. We plan to replace another vehicle within the year and I've already told Mr. Sullivan he will be the first person we will contact when we're back in the market. I sincerely hope M.J. Toyota continues to employ and promote personnel with Mr. Sullivan's credentials. More

Honest Sales Staff Not every day you use the word honest to describe car sales, but here at Mark Jacobson, they are just that. GOOD PEOPLE working hard for others. Not every day you use the word honest to describe car sales, but here at Mark Jacobson, they are just that. GOOD PEOPLE working hard for others. More

Toyota Rav4 "Facelift" Recently, I worked with Ian Edgington to trade my 2015 Rav4 Limited vehicle in on a newer and improved 2017 Rav4 Limited SUV, which has many extra saf Recently, I worked with Ian Edgington to trade my 2015 Rav4 Limited vehicle in on a newer and improved 2017 Rav4 Limited SUV, which has many extra safety improvements and added features that the old model did not. Ian was patient with me, explained every question/concern I asked about, and the entire experience was relaxed and speedy (which I appreciated very much). I worked with Ian on my first purchase at Mark Jacobson Toyota, so it was an easy decision to work with him again to get the best deal possible. Thanks, Toyota! More

Great information to make an informed decision to buy We answered an opportunity to receive a $25 gift card for a test drive…and the journey began. We ere greeted in the car lot, then welcome by Ian, who We answered an opportunity to receive a $25 gift card for a test drive…and the journey began. We ere greeted in the car lot, then welcome by Ian, who asked what we were looking for. He assisted in selecting a car for a test drive, and gave us information about the car. We told him we had another appointment to drive a competitors car but he gave us additional information about the service we could expect should be purchase our car at Mark Jacobson. We also met with Kim about financing prior to leaving the dealership. We made our other appointment, and call Ian back and set an appointment to return and purchase the car. The process could not have been easier! We returned the next day and drove away with new car after Ian 'walked' us a tutorial of the navigational instruments on the car. In summary: excellent experience with informative conversations that ensured us we were making an excellent decision. More

Amazing Experience! I came in to buy my first new car and Mike was extremely helpful. He made us feel very comfortable right from the beginning and got us the exact price I came in to buy my first new car and Mike was extremely helpful. He made us feel very comfortable right from the beginning and got us the exact price that we wanted. We now have two Toyota's from this dealership and will continue to use their services. Thanks, Mike! More

Bad customer service They are very judgemental and prejudiced. I requested a quote and was denied saying it takes a lot of effort to do it twice as I mentioned that my They are very judgemental and prejudiced. I requested a quote and was denied saying it takes a lot of effort to do it twice as I mentioned that my wife might join me on a different day to test drive the car. They don't need new customers I guess. Too bad. Mark Jacobson Toyota,Durham just lost one. I don't want to name and shame the sales girl. It was her manager (whoever that is)who denied giving a quote. Anyway, steer away new customers. I pity the existing customers who are stuck with their lacklustre, prejudiced, integrity killing customer service. Antony More

Leo Sullivan got me a great deal! I had to come in on Mother's Day to get a new car, and Leo Sullivan helped me find a great 2016 Ford Focus for $4000 below the Kelley Blue Book value. I had to come in on Mother's Day to get a new car, and Leo Sullivan helped me find a great 2016 Ford Focus for $4000 below the Kelley Blue Book value. He explained the financing system and guided me through the paperwork. He even made sure the staff cleaned off the excess sticker goo from the windows! I highly recomend this dealership. Ask for Leo. More

A caring, yet committed crew This is my second time working with this dealership and this experience was even better than the last. Left the lot in late April with a 2017 Toyota C This is my second time working with this dealership and this experience was even better than the last. Left the lot in late April with a 2017 Toyota Camry with no money down in my all time favorite color, black. Barbara took care of us from start to finish; their level of caring and commitment is unparalleled. More

Amazing, I went to the dealership to get tires for my 2015 Toyota Corolla and ended up buying a 2017 Toyota Camry SE. I want to say that working with Ms.. Barb I went to the dealership to get tires for my 2015 Toyota Corolla and ended up buying a 2017 Toyota Camry SE. I want to say that working with Ms.. Barbara Decatur was very pleasant and not stressful. She asked what my wife and I wanted and she delivered. Thank You Barbara for go I g beyond to making my wife happy. More