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Mark Jacobson Toyota
Durham, NC
2,532 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 18, 2017
Great information to make an informed decision to buy We answered an opportunity to receive a $25 gift card for a test drive…and the journey began. We ere greeted in the car lot, then welcome by Ian, who We answered an opportunity to receive a $25 gift card for a test drive…and the journey began. We ere greeted in the car lot, then welcome by Ian, who asked what we were looking for. He assisted in selecting a car for a test drive, and gave us information about the car. We told him we had another appointment to drive a competitors car but he gave us additional information about the service we could expect should be purchase our car at Mark Jacobson. We also met with Kim about financing prior to leaving the dealership. We made our other appointment, and call Ian back and set an appointment to return and purchase the car. The process could not have been easier! We returned the next day and drove away with new car after Ian 'walked' us a tutorial of the navigational instruments on the car. In summary: excellent experience with informative conversations that ensured us we were making an excellent decision. More
by Queen Bee
Employees Worked With
Ian Edgington, Kim Danchulis, Oluseyi Bucknor-Smartt
May 18, 2017
Amazing Experience! I came in to buy my first new car and Mike was extremely helpful. He made us feel very comfortable right from the beginning and got us the exact price I came in to buy my first new car and Mike was extremely helpful. He made us feel very comfortable right from the beginning and got us the exact price that we wanted. We now have two Toyota's from this dealership and will continue to use their services. Thanks, Mike! More
by vbranscome
Employees Worked With
Mike Klein
May 16, 2017
Bad customer service They are very judgemental and prejudiced. I requested a quote and was denied saying it takes a lot of effort to do it twice as I mentioned that my They are very judgemental and prejudiced. I requested a quote and was denied saying it takes a lot of effort to do it twice as I mentioned that my wife might join me on a different day to test drive the car. They don't need new customers I guess. Too bad. Mark Jacobson Toyota,Durham just lost one. I don't want to name and shame the sales girl. It was her manager (whoever that is)who denied giving a quote. Anyway, steer away new customers. I pity the existing customers who are stuck with their lacklustre, prejudiced, integrity killing customer service. Antony More
by Antony
Employees Worked With
Ashleigh Donaldson
May 15, 2017
Never buy as is. Even from MJ. Sold me a lemon. Update!! Chain was stretched and came off engine destroyed, $10,500 is what I need to fix a car that I owe $6000 on! Three months in, timing chain gon Update!! Chain was stretched and came off engine destroyed, $10,500 is what I need to fix a car that I owe $6000 on! Three months in, timing chain gone, last service shown -3200, have not driven 3200 miles. Told tires were run flat, they were not. Found out when one went flat. 28 days engine light came on, I called in and that is when will found out they do not service my car!! So when I go to pick up my tags I as to speak to my salesman, he spoke to his manager and they fixed something with the note that they didn't have to but they would this time, however they wouldn't fix anything else. Never fixed the chip in my windshield. Before I signed the paperwork I saw a chip in the windshield, they said they would fix. I was told I did not have a spare because Mini Coppers have run flat tires. Mine does not. Found out to the cost of a tire. Before all of this I would of given five stars. The buying process was quick and easy! Salesman nice, car beautiful. I thought I found my dream car. I thought that by coming to a lot like this the cars would be safe and throughly checked and repaired before sale. I don't think this car was. I also think that if it was it wouldn't be in a garage. I've made two payments on this car and the timing chain! Was the other repair a temporary fix? I could of got a car from Craig's List or any shady used car dealership! As is means you are probably getting ripped off no matter who sells it too you. I don't know if I should contact my finace company and see if they can help protect their investment or my lawyer, this is not ok and no one would find this acceptable. More
by Mad mini mama
Employees Worked With
Jean Papi
May 14, 2017
Leo Sullivan got me a great deal! I had to come in on Mother's Day to get a new car, and Leo Sullivan helped me find a great 2016 Ford Focus for $4000 below the Kelley Blue Book value. I had to come in on Mother's Day to get a new car, and Leo Sullivan helped me find a great 2016 Ford Focus for $4000 below the Kelley Blue Book value. He explained the financing system and guided me through the paperwork. He even made sure the staff cleaned off the excess sticker goo from the windows! I highly recomend this dealership. Ask for Leo. More
by Matt Zimo
Employees Worked With
Leo Sullivan
May 11, 2017
A caring, yet committed crew This is my second time working with this dealership and this experience was even better than the last. Left the lot in late April with a 2017 Toyota C This is my second time working with this dealership and this experience was even better than the last. Left the lot in late April with a 2017 Toyota Camry with no money down in my all time favorite color, black. Barbara took care of us from start to finish; their level of caring and commitment is unparalleled. More
by Nicole35
Employees Worked With
Barbara Decatur
May 11, 2017
Amazing, I went to the dealership to get tires for my 2015 Toyota Corolla and ended up buying a 2017 Toyota Camry SE. I want to say that working with Ms.. Barb I went to the dealership to get tires for my 2015 Toyota Corolla and ended up buying a 2017 Toyota Camry SE. I want to say that working with Ms.. Barbara Decatur was very pleasant and not stressful. She asked what my wife and I wanted and she delivered. Thank You Barbara for go I g beyond to making my wife happy. More
by Reginald McNair
Employees Worked With
Barbara Decatur
May 11, 2017
Remarkable Experience Leo is a very knowledgeable and helpful sales consultant. He goes through extensive efforts to make your purchase a reality. Ask for him when you walk Leo is a very knowledgeable and helpful sales consultant. He goes through extensive efforts to make your purchase a reality. Ask for him when you walk through the doors. You won't regret it because he is the best! More
by Cristy Villalobos
Employees Worked With
Leo Sullivan
May 11, 2017
Would go there again I had a very positive experience at this dealership. I was sent by my mother who also had an outstanding experience with Sam. Very professional, cou I had a very positive experience at this dealership. I was sent by my mother who also had an outstanding experience with Sam. Very professional, courteous, and gave me a great price on a vehicle that I love. More
by Ygreen2725
Employees Worked With
Sam Abraham
May 11, 2017
I bought a 2017 Toyota Yaris Very good experience! Frank Adams was very helpful, patient, and informative, and I was able to pick out the car that was precisely right for me. I Very good experience! Frank Adams was very helpful, patient, and informative, and I was able to pick out the car that was precisely right for me. I would recommend Mark Jacobson Toyota to anyone. More
by daveh
Employees Worked With
Frank Adams, Oluseyi Bucknor-Smartt
