Mark Jacobson Toyota

I'm writing this review to warn others about the absolutely horrendous experience I had with Mark Jacobson Toyota Service Center. From the moment I was called about paying for two diagnostic fees. I absolutely horrendous experience I had with Mark Jacobson Toyota Service Center. From the moment I was called about paying for two diagnostic fees. I knew there was going to be a problem. I paid $516 on Tuesday evening prior to the service center closing. To make matters worse, the problem I brought my car in for was never actually fixed. After picking up my car, within a five minutes of driving off the lot the Check Engine light came back on. When I brought it back and told them the issue, I was met with indifference and excuses and bill for $393.00 "You are lucky we didn't charge you for the diagnostic fee a third time". I would strongly advise anyone considering using this shop to think twice. There are plenty of other, more reputable mechanics out there who actually care about their customers. #badservice #mechanics #avoid #carrepair #nightmare More

Great team as we picked up our new Prius that came in this week. We knew a few months ago there was a low supply of cars and Zach kept us updated on progress. Great experience! this week. We knew a few months ago there was a low supply of cars and Zach kept us updated on progress. Great experience! More

We had a great experience working with Charlie Browning. We were taking our time searching for the car we wanted - and he came up with a solution that worked out even better for us. We were taking our time searching for the car we wanted - and he came up with a solution that worked out even better for us. More

Absoutlely stellar service. Amazing people who truly care. I could not be more thankful for the incredible care and experience I was greeted with! Amazing people who truly care. I could not be more thankful for the incredible care and experience I was greeted with! More

Excellent customer care during the purchase process. Pleasure to do business with Jezrael who made sure I was more than adequately informed. I highly recommend! Pleasure to do business with Jezrael who made sure I was more than adequately informed. I highly recommend! More

I have bought/leased at least ten cars/trucks from MJT. I am treated like family there. I have confidence in the character/honesty of the salesmen/finance officers that I deal with in my transactions. I am treated like family there. I have confidence in the character/honesty of the salesmen/finance officers that I deal with in my transactions. More

Please disregard my recent critical review wherein I speculated that my phone might have be stolen at MJ. I was in error. When I saw my glove compartment had been opened and the contents scattered on speculated that my phone might have be stolen at MJ. I was in error. When I saw my glove compartment had been opened and the contents scattered on the passenger seat and my phone was missing. I assumed foul play however, I've learned the mechanics need to go in there to perform a function. The phone, who knows, no one answers and there was no tracking setup. MJ very generously is buying me a phone to replace. It's not an expensive phone but I appreciate the gesture. My apologizes for my paranoia. More

Salesman Todd was thorough and informative, not pushy, but Courtney was the employee who clarified everything and made us want to stay and buy our new Cross SE from Mark Jacobson. Kudos to Courtney! but Courtney was the employee who clarified everything and made us want to stay and buy our new Cross SE from Mark Jacobson. Kudos to Courtney! More

As a first time buyer, I felt extremely satisfied with the service and professionalism at this dealership. They answered all my questions thoroughly, were personable, and polite. Kariem was an excellent e the service and professionalism at this dealership. They answered all my questions thoroughly, were personable, and polite. Kariem was an excellent employee to work with! More

Former Marine Todd Anderson helped me with a smooth and stress-free process. Great guy! stress-free process. Great guy! More