Mark Jacobson Toyota

I purchased a "certified" RAV4 and after driving it for three weeks I had the following issues; 1. A rattling sound inside the back door. 2. Rain water running into the back compartment. 3. Engine three weeks I had the following issues; 1. A rattling sound inside the back door. 2. Rain water running into the back compartment. 3. Engine compartment antifreeze leak. 4. Service light came on. Not having time to deal with these issues I returned to the dealer to get a brand new RAV4. The trade in value was much less (~$5800.00) than what I paid. I felt cheated honestly, I had the car for a few weeks! but I went through with the trade in because I need a reliable vehicle. While signing the documents the financial manager recommended the GAP coverage, the protection and the service plans, so I added them to the purchase. A few days later while reviewing the Service Plan Contract I found discrepancies between what I was told was included in the service plan and the actual coverage listed in the contract (I was told the transmission oil changes and coolant flushes were included in the service, and that the coverage began after 2 years or 25000 miles whichever comes first) so I contacted the financial manager to clarify and after few emails he offered to cancel the policy, I felt cheated again, he was selling me a service that was not there! I was disappointed so I requested to cancel the GAP and the protection plan as well. We are big supporters of Toyota; last year we purchased two brand new Toyota RAV4's for our daughters. This year we thought we could save money by buying a used RAV4 but the whole experience has been conflicting. Two things we have learned from this experience; one, is that even "certified" vehicles can be lemons and two, not to be too trusting. More

I'm writing this review to warn others about the absolutely horrendous experience I had with Mark Jacobson Toyota Service Center. From the moment I was called about paying for two diagnostic fees. I absolutely horrendous experience I had with Mark Jacobson Toyota Service Center. From the moment I was called about paying for two diagnostic fees. I knew there was going to be a problem. I paid $516 on Tuesday evening prior to the service center closing. To make matters worse, the problem I brought my car in for was never actually fixed. After picking up my car, within a five minutes of driving off the lot the Check Engine light came back on. When I brought it back and told them the issue, I was met with indifference and excuses and bill for $393.00 "You are lucky we didn't charge you for the diagnostic fee a third time". I would strongly advise anyone considering using this shop to think twice. There are plenty of other, more reputable mechanics out there who actually care about their customers. #badservice #mechanics #avoid #carrepair #nightmare More

Great team as we picked up our new Prius that came in this week. We knew a few months ago there was a low supply of cars and Zach kept us updated on progress. Great experience! this week. We knew a few months ago there was a low supply of cars and Zach kept us updated on progress. Great experience! More

We had a great experience working with Charlie Browning. We were taking our time searching for the car we wanted - and he came up with a solution that worked out even better for us. We were taking our time searching for the car we wanted - and he came up with a solution that worked out even better for us. More

Absoutlely stellar service. Amazing people who truly care. I could not be more thankful for the incredible care and experience I was greeted with! Amazing people who truly care. I could not be more thankful for the incredible care and experience I was greeted with! More

Excellent customer care during the purchase process. Pleasure to do business with Jezrael who made sure I was more than adequately informed. I highly recommend! Pleasure to do business with Jezrael who made sure I was more than adequately informed. I highly recommend! More

I have bought/leased at least ten cars/trucks from MJT. I am treated like family there. I have confidence in the character/honesty of the salesmen/finance officers that I deal with in my transactions. I am treated like family there. I have confidence in the character/honesty of the salesmen/finance officers that I deal with in my transactions. More

Please disregard my recent critical review wherein I speculated that my phone might have be stolen at MJ. I was in error. When I saw my glove compartment had been opened and the contents scattered on speculated that my phone might have be stolen at MJ. I was in error. When I saw my glove compartment had been opened and the contents scattered on the passenger seat and my phone was missing. I assumed foul play however, I've learned the mechanics need to go in there to perform a function. The phone, who knows, no one answers and there was no tracking setup. MJ very generously is buying me a phone to replace. It's not an expensive phone but I appreciate the gesture. My apologizes for my paranoia. More

Salesman Todd was thorough and informative, not pushy, but Courtney was the employee who clarified everything and made us want to stay and buy our new Cross SE from Mark Jacobson. Kudos to Courtney! but Courtney was the employee who clarified everything and made us want to stay and buy our new Cross SE from Mark Jacobson. Kudos to Courtney! More

As a first time buyer, I felt extremely satisfied with the service and professionalism at this dealership. They answered all my questions thoroughly, were personable, and polite. Kariem was an excellent e the service and professionalism at this dealership. They answered all my questions thoroughly, were personable, and polite. Kariem was an excellent employee to work with! More