Mark Jacobson Toyota

“Above and Beyond Customer Service” We had purchased a Toyota Highlander in 2004 from Mark Jacobson Toyota (great car!) and have had serviced almost exclusively here over the years, so w We had purchased a Toyota Highlander in 2004 from Mark Jacobson Toyota (great car!) and have had serviced almost exclusively here over the years, so we are familiar with the dealership and great service department. But this process of buying a new car was not painful or pressure filled or problematic. It was actually tremendously positive. Eloy Garcia knew a lot about the cars and was able to answer really any question we had, and exhibited great patience as well as a great personality. Mitch Williams was extremely professional and helpful in finance, not always the most fun part. . But one thing that really impressed us was how friendly everybody else was, speaking to us, making sure somebody was helping us, etc. When a torrential storm hit near the time we would leave with the vehicle, they pulled our old car and new one underneath cover to facilitate shifting stuff to the new vehicle. This dealership prides itself in going above and beyond, including phone calls after the sale to make sure we like the car, have questions, etc. My husband had to come back the following day with some paperwork and was waiting for someone, and Bill Morgan (whom I had talked to but my husband had not met the previous day) saw him waiting, asked if he could help and then went out of this way to find the papers which needed signing. This kind of service doesn’t happen most places! More

Smooth and thorough experience I had a great experience from beginning to end. Ian was very knowledgeable about the make and model that I was most interested in, as well as my choic I had a great experience from beginning to end. Ian was very knowledgeable about the make and model that I was most interested in, as well as my choice in comparison to other models. He made the process easy and enjoyable. More

Seamless sales experience This was a smooth, seamless sales experience, and I recommend this dealership and the friendly and knowledgeable salesman, Ian Edgington. He did a gr This was a smooth, seamless sales experience, and I recommend this dealership and the friendly and knowledgeable salesman, Ian Edgington. He did a great job. More

BARBARA DECATURE Mrs. Barbara Decature, did an AWESOME job assisting me in finding a New car at a Great Price. If you're looking to purchase a New or used car, Barbara Mrs. Barbara Decature, did an AWESOME job assisting me in finding a New car at a Great Price. If you're looking to purchase a New or used car, Barbara Decature is your sales person. More

Felt supported throughout the car-buying process When I first entered Mark Jacobson’s Toyota, I was just trying to do some research, knowing I would be in the market for a car soon. We were assigned When I first entered Mark Jacobson’s Toyota, I was just trying to do some research, knowing I would be in the market for a car soon. We were assigned to work with Frank Adams, and he was incredibly patient as we looked at several models and answered many questions. We left the dealership and returned an hour later wanting to look at one more model, and Frank was immediately there to assist us again. Within a few weeks, he found the car I thought I was going to get. He answered every question I had and found the information for me when he didn’t know the answers immediately. After crunching numbers, I was crushed to discover I couldn’t afford the car and realized I needed to look at used models. I had to make the difficult call to Frank to tell him this. Instead of acting like I wasted his time, he listened when I told him I wanted a used car and immediately accepted when I asked if he would help find me one. Every time he found a car he thought I might be interested in, he called me. When we finally found the car I purchased, Frank spent about 5 hours with me that day, looking at the car, test-driving it, answering the hundreds of questions I had, calculating payments with me, helping me fill out paperwork, and eventually handing me the key at the end of the night. He (and the team at Mark Jacobson) even stayed past closing time to make sure I was well taken care of and to personally hand me the key. Then, he took a few extra minutes to help me hook my phone up to the Bluetooth in the car. Buying a car fills me with anxiety, and Frank was there to alleviate all my worries. He always returned my calls and texts, and he worked hard to make sure I found the best car for me. I never felt like Frank just wanted to make a sale; instead, I felt supported by him through this process. I would definitely recommend working with Frank and Mark Jacobson! Thanks Frank!!! More

Car Shopping The staff was great. Everyone was friendly and polite. Clean and peaceful environment. Very nice snack bar and wonderful atmosphere. No pressure to The staff was great. Everyone was friendly and polite. Clean and peaceful environment. Very nice snack bar and wonderful atmosphere. No pressure to buy nor rush. Top notch service. More

Alex Dias is the best he answers all my questions clearly. I would recommend everyone to go to mark jacobson.alex Dias will satisfy all your needs.find you the right car for you and your love ones. I would recommend everyone to go to mark jacobson.alex Dias will satisfy all your needs.find you the right car for you and your love ones. More

Amazing service that actually care about you! I came into the Mark Jacobson Toyota after having a horrible experience with another dealership that was trying to do a "yo-yo" deal, and Leo was able I came into the Mark Jacobson Toyota after having a horrible experience with another dealership that was trying to do a "yo-yo" deal, and Leo was able to help me! He took the time to sit down with me and make calls that lead to rectifying those issues. Leo then gave me an amazing deal on a brand new Rav4, without loopholes and hidden conditions. If that wasn't enough, after driving away with the car I noticed a scratch on one of my windows and Leo did not hesitate in going straight to Mark Jacobson himself to have the scratch fixed. I am currently in the process of waiting for the dealership to arrange for that appointment, but I have no doubt they will go above and beyond yet again. More

Love Toyota Have been taking my Prius to MJ since I moved to area. Decided to look at new Camrys, drove away with a LS. Alex Dias very helpful with no pressure. E Have been taking my Prius to MJ since I moved to area. Decided to look at new Camrys, drove away with a LS. Alex Dias very helpful with no pressure. Enjoyed dealing with him. More

Alex Dias is he Best!!! If you’re looking for a new car, Alex is the man to go see at Mark Jacobson Toyota!! He went above and beyond to get me into my new corolla, and I cou If you’re looking for a new car, Alex is the man to go see at Mark Jacobson Toyota!! He went above and beyond to get me into my new corolla, and I couldn’t be happier... thanks again Alex.. Z.W More