Mark Jacobson Toyota

Just purchased a preowned vehicle with the help of Jose Santizo. Jose was super considerate of my husband who was having knee problems. He was one of the best salesman’s I have ever had. Great all are Santizo. Jose was super considerate of my husband who was having knee problems. He was one of the best salesman’s I have ever had. Great all are around experience! Worth the drive! More

We just purchased a new vehicle from Mark Jacobson Toyota and were very pleased with the flexibility and courtesy with which we were treated by all their staff, from the salesperson to the office personnel. and were very pleased with the flexibility and courtesy with which we were treated by all their staff, from the salesperson to the office personnel. We found their prices to be very competitive. We were concerned about buying a car at this time because we are among the high-risk population for COVID-19 due to our age, but they were very accommodating, allowing us to do almost everything outside. The salesperson, Alfredo García, was very nice and knowledgeable, as well as going the extra mile to continuing to work with us for the final purchase even outside his normal schedule. He worked with us to find the vehicle we wanted, within our budget and even found us a new car instead of a used car within that budget. He is bi-lingual, so he was able to explain things both in Spanish and English. We highly recommend Mark Jacobson Toyota. More

I went to Mark Jacobson Toyota for a repair and ended up needing an upgrade in vehicles instead. Though I was anxious and thought it was going to be a harrowing experience; the service, sales, finance and needing an upgrade in vehicles instead. Though I was anxious and thought it was going to be a harrowing experience; the service, sales, finance and paperwork representatives were just so pleasant and honest and handled my frazzled nature with care and ease. THANK YOU ALL SO MUCH FOR SUCH AN INCREDIBLE EXPERIENCE. Thank you Jose, Mark, and Bob for all your help and to any other person who worked with me whose name I've forgotten, I am sorry, but you were all such great people. More

I went to Mark Jacobson Toyota with the hope of finding a new car. From the moment I walked in the front door and was greeted by the receptionist to the moment I walked out the doors with 2 sets of keys to new car. From the moment I walked in the front door and was greeted by the receptionist to the moment I walked out the doors with 2 sets of keys to my new car, the experience was a pleasure. The sales rep I worked with was McCoy Harris and he couldn't have been more professional and helpful. There's a stereotype about sales people, specifically car sales people, that make people wary and untrusting. McCoy absolutely did NOT fall into that stereotype. He was honest, up front, incredibly knowledgable, and very empathetic. Never once did I feel like I was being swindled or taken advantage of. I did my research before coming in, explained to McCoy my situation and what I was hoping to achieve, and from there he did his very best to accommodate me in every way. If I had to give him a rating of 1-10, I'd give him a 15, he was that awesome. But the experienc wasn't limited to just McCoy. Jim (I can't remember his last name) was very professional and helpful and helped find me the best rate for my purchase. Again, I never felt like I was being taken advantage of and I really felt like I was being prioritized. Robert French helped walk me through the paperwork and financial aspect of the sale, which typically is a long, tiresome process. From the time we walked back to sign papers and finalize the sale to the time we wrapped everything up couldn't have taken longer than 10-15 minutes. This was by far my best car buying experience and I would recommend Mark Jacobson Toyota to everyone. Thank you all for the wonderful experience! More

Excellent customer svce--on a scale of 1 to 10, rate a 15. Worked with online tele-svce who referred me to Mr. Alfredo Garcia when my old car would not start. Everyone I talked with whether on line, in 15. Worked with online tele-svce who referred me to Mr. Alfredo Garcia when my old car would not start. Everyone I talked with whether on line, in person or by telephone was outstanding. They sent pics of cars in the price range I requested, info on condition of car and brought the car to me for a test drive and arranged excellent financing. In this COVID Atmosphere, they decreased the stress, answered all my questions and did a super job. I recommend this Durham MJ dealership highly and, if I ever decide to buy a new car, this is the place I will go. Am very satisfied with my purchase. Very trustworthy! Not sure of all the names of the people I worked with over a two day period. Car trouble started on one day and the next day I was in a one owner used car! More

Horrible experience I went there to lease a car for my mother, but it was a terrible experience. Very rude salesman, asked irrelevant questions, and was not helpful at al I went there to lease a car for my mother, but it was a terrible experience. Very rude salesman, asked irrelevant questions, and was not helpful at all. The very first thing he said was "are you new to this country". After that, he acted like I know you are not going to buy anything, do not waste my time. he answered all our questions with a question and tried his best not to explain anything in detail. After visiting Mark Jacobson Toyoya, I was confused, disappointed and humiliated. STAY AWAY if you have an accent. More

GREAT EXPERIENCE - GREAT PEOPLE AT MARK JACOBSON TOYOTA Mark Jacobson Toyota is one of the most Customer Service Oriented Dealers I ever had the pleasure of dealing with. The best car buying experience I h Mark Jacobson Toyota is one of the most Customer Service Oriented Dealers I ever had the pleasure of dealing with. The best car buying experience I have ever had. My salesperson, Antoinette Pace, did a fantastic job. No high pressure or hassle. Antoinette went the extra mile to make certain everything was right and that delivery of my vehicle was a trouble free, efficient and quick process. Thanks Antoinette. Also, many thanks to Craig Maxey, Zach, and Mark (Used Car Manager)the two managers as well as Bob French. Mark Jacobson Toyota is great to deal with thanks to Antoinette and all her colleagues at Mark Jacobson Toyota. More

STAY AWAY!!!! I took my 4Runner here for a routine service.... I was told that I needed a power steering rack replacement. This was quoted at $1,500!! I was told th I took my 4Runner here for a routine service.... I was told that I needed a power steering rack replacement. This was quoted at $1,500!! I was told that my 4Runner would not pass inspection without it. I took my car to a local auto shop for a second opinion... without knowing anything other than the make and model of my car, the mechanic asked me immediately if it was Mark Jacobson Toyota that told me I needed a new rack. I was shooked and of course said, yes! Then proceeded to tell me that they have gotten SEVERAL female customers who have been told they need to replace the whole power steering rack when they DO NOT. After taking a look at my 4Runner the mechanic found that I did NOT need to replace my power steering rack. I only needed to replace the hose ($300 with installation). This auto shop was kind enough to show me where the leak was when the car was lifted at the shop... it was clearly NOT the rack. I will never trust Mark Jacobson Toyota again nor will I ever give them any business again. Taking advantage of people during a tough time... pathetic! More

Great experience MJToyota lived up to the billing of working with their clients to secure a car. Enjoyed working with Frank Adams. Very Helpful. Helen B.Salvia MJToyota lived up to the billing of working with their clients to secure a car. Enjoyed working with Frank Adams. Very Helpful. Helen B.Salvia More

Great people! This is our second experience with Mark Jacobson Toyota. Out of all the many vehicles we have purchased, this one is by far the Easiest and Fastest! This is our second experience with Mark Jacobson Toyota. Out of all the many vehicles we have purchased, this one is by far the Easiest and Fastest! Ashleigh had everything already set-up for us and we were out the door in 2 hours with a new car! More