Mark Jacobson Toyota

Excellent service! I was in need of a car urgently and they worked so I could find one in my budget the same day. I was in need of a car urgently and they worked so I could find one in my budget the same day. More

This dealer was able to find and deliver to me a truck in a color that is almost impossible to find. They listened to my needs and blocked a useless to me dealer option from being installed at the port. Best a color that is almost impossible to find. They listened to my needs and blocked a useless to me dealer option from being installed at the port. Best of all, they sold the truck to me without a market adjustment on price. Couldn’t ask for more in these difficult times. Go see Charles Browning if you need a Toyota. More

I received a recall notice on my new RAV4 for some software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and went indoors. I received a text at 1:30pm saying that I would be updated. I texted back at 1:45pm asking for an update with no reply. I texted again at 2:15pm for an update with no reply. At 2:25pm, I called - the lady on the phone was "going to get someone to call back with an update" - but no reply. At 2:40pm I walked into the service desk area to ask what was happening. The vehicle was completed at 12:48pm and no one bothered to tell me and deliver the vehicle. I canceled a meeting to sit in the dealership extra time while waiting. This is inexcusable. More

I had a great experience at Mark Jacobson Toyota. Jairo Vasquez is wonderful to work with and was incredibly knowledgeable. I'm impressed by his ability to meet the customers needs and be so timely w Jairo Vasquez is wonderful to work with and was incredibly knowledgeable. I'm impressed by his ability to meet the customers needs and be so timely with communication. Overall a stellar experience and would highly recommend! More

Quick and efficient… friendly but professional. A super fast and easy deal with much satisfaction! A super fast and easy deal with much satisfaction! More

I could not be more satisfied, and I'm very happy that Zach was the person who worked with me. He could not have been more friendly and laid back, never did I feel pressured to buy. Zach was a very good l Zach was the person who worked with me. He could not have been more friendly and laid back, never did I feel pressured to buy. Zach was a very good listener and so he knew what my needs were. We looked at the Camry I found online, and it turned out to be exactly the car I wanted. From arrival to driving off the lot in my new car was 3 hours--3 hours that flew! I can now understand why this dealership is so popular here in the Triangle. More

Nice dealership but the delivery of my vehicle was 2 1/2 hours (I was trading in a car and paying cash as remainder). No reason 2 1/2 hours and the actual discussion about the car minimal (it was late so I hours (I was trading in a car and paying cash as remainder). No reason 2 1/2 hours and the actual discussion about the car minimal (it was late so I think they all wanted to leave). Received zero info about warranty or maintenance play - just a terrible process. And felt the back handed way of adding fees at the end to the process was not right - but I was too tired to argue (maybe that was their plan). Ugh - not too happy overall. More

I bought my 2022 Toyota Rav4 Hybrid XSE recently from MJT. The process started online with Gwen Payne. She gave me information on incoming inventory. Her and Zach Sanders-Featherstone helped me put do MJT. The process started online with Gwen Payne. She gave me information on incoming inventory. Her and Zach Sanders-Featherstone helped me put down a deposit on exactly the car I wanted and kept me informed along the way. The transaction was pretty smooth other than a couple of small glitches in the finance office but everything was resolved to my complete satisfaction. Gwen was super and Zach is a great guy and both were a pleasure to deal with, highly recommended! More

The thing that makes me the most angry I when I have an appointment, I expect to be seen in a reasonable amount of time. I don’t expect to be kept waiting for an hour and then told my appointment only conf appointment, I expect to be seen in a reasonable amount of time. I don’t expect to be kept waiting for an hour and then told my appointment only confirmed I would be completed that day. More

I have had the pleasure of doing with business with Miguel and Quincy at Mark Jacobson toyota twice, and it was the beat two car buying experiences of my life! From start to finish great people that j Miguel and Quincy at Mark Jacobson toyota twice, and it was the beat two car buying experiences of my life! From start to finish great people that just treat you right. More