Mark Jacobson Toyota
Durham, NC
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Excellent Customer Service from arrival to leaving in my car- Mr. T Ahmed, our salesperson answered every question and addressed all of our concerns- Ask for him- you will not be disappointed . Mr, F Adams car- Mr. T Ahmed, our salesperson answered every question and addressed all of our concerns- Ask for him- you will not be disappointed . Mr, F Adams made the paperwork process easy and enjoyable and Mark the manager, checked on us frequently while we were there! Our new dealership for future purchases More
Smooth and simple process. Jairo Martinez was our salesperson and he did a fantastic job from all angles. Frank in finance was also top notch. We will definitely return to Mark Jairo Martinez was our salesperson and he did a fantastic job from all angles. Frank in finance was also top notch. We will definitely return to Mark Jacobson for our next vehicle, despite it being two hours away. More
This dealer was able to find and deliver to me a truck in a color that is almost impossible to find. They listened to my needs and blocked a useless to me dealer option from being installed at the port. Best a color that is almost impossible to find. They listened to my needs and blocked a useless to me dealer option from being installed at the port. Best of all, they sold the truck to me without a market adjustment on price. Couldn’t ask for more in these difficult times. Go see Charles Browning if you need a Toyota. More
I received a recall notice on my new RAV4 for some software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and software. I called for an appointment on a monday and scheduled for Thursday. I arrived 5-10 min early for my 12:30pm appointment, checked in, and went indoors. I received a text at 1:30pm saying that I would be updated. I texted back at 1:45pm asking for an update with no reply. I texted again at 2:15pm for an update with no reply. At 2:25pm, I called - the lady on the phone was "going to get someone to call back with an update" - but no reply. At 2:40pm I walked into the service desk area to ask what was happening. The vehicle was completed at 12:48pm and no one bothered to tell me and deliver the vehicle. I canceled a meeting to sit in the dealership extra time while waiting. This is inexcusable. More
I had a great experience at Mark Jacobson Toyota. Jairo Vasquez is wonderful to work with and was incredibly knowledgeable. I'm impressed by his ability to meet the customers needs and be so timely w Jairo Vasquez is wonderful to work with and was incredibly knowledgeable. I'm impressed by his ability to meet the customers needs and be so timely with communication. Overall a stellar experience and would highly recommend! More
I could not be more satisfied, and I'm very happy that Zach was the person who worked with me. He could not have been more friendly and laid back, never did I feel pressured to buy. Zach was a very good l Zach was the person who worked with me. He could not have been more friendly and laid back, never did I feel pressured to buy. Zach was a very good listener and so he knew what my needs were. We looked at the Camry I found online, and it turned out to be exactly the car I wanted. From arrival to driving off the lot in my new car was 3 hours--3 hours that flew! I can now understand why this dealership is so popular here in the Triangle. More