Mark Jacobson Toyota

The salesman, Edwin Caldwell, was very friendly and knowledgeable about the car we wanted to buy. The entire process made this the easiest purchase of a new car that I've ever experienced. knowledgeable about the car we wanted to buy. The entire process made this the easiest purchase of a new car that I've ever experienced. More

We have purchased 3 cars from Mark Jacobson Toyota. Each time its been a great experience. The service department has been outstanding. Out next car will come from them. time its been a great experience. The service department has been outstanding. Out next car will come from them. More

I want to purchase a newer Toyota and Edwin Caldwell is doing his best to help me. He's friendly and great to work with. doing his best to help me. He's friendly and great to work with. More

My parents told me to start looking for cars for when I graduate this spring. I recently made a trip to Mark Jacobson and everyone was very friendly and very nice to me. I was referred to Edwin Caldwell. H graduate this spring. I recently made a trip to Mark Jacobson and everyone was very friendly and very nice to me. I was referred to Edwin Caldwell. He has been very friendly and is the best salesman that I have worked with so far. I am not pressured to buy anything and I know he will do his best to get a good deal. I will certainly purchase a car from Edwin Caldwell in the new future, however, we are still looking around. More

I bought my Toyota Avalon brand new in 2000. I have thoroughly enjoyed my Toyota and would love to purchase another Avalon or another Toyota in the very near future. Before puchasing my Toyota I had pr thoroughly enjoyed my Toyota and would love to purchase another Avalon or another Toyota in the very near future. Before puchasing my Toyota I had previously purchased two Buicks and one Chrysler. Of the three, I rate Toyota as the best and 2nd Buick. My overall experience was really great. My only disappointment was that I was not given much on my tradein and the final monthly payment. More

Edwin Caldwell is an awesome salseman! He did an awesome job of making sure I got not just what I wanted but what I needed too. Everyone at Mark Jacobson was friendly and willing to assist in everyway possi job of making sure I got not just what I wanted but what I needed too. Everyone at Mark Jacobson was friendly and willing to assist in everyway possible. I felt they had my best interest at hand and was not simply just making a sale.Edwin didn't just sell me the car but he followed up to see how things were going with the vehicle. Not to mention how he volunteered to show me how to use the navigation system and phone. One day after I got the car the tire pressure light came on and I called Edwin and he asked me to bring it back. He had the service department check it out and wash the car and sent me out smiling once again at their kind service. Another thing that impressed me has been the car care package and how effective the team has been in this area also. I have already put 10 thousand miles on my new car. Each time I have been in there the sales people have treated me with such professionalism. More

Edwin got me in the car that I wanted and was very attentive to my needs as a new car buyer. I had never purchased a new new car before and had tried out quite a few dealerships and cars before stick attentive to my needs as a new car buyer. I had never purchased a new new car before and had tried out quite a few dealerships and cars before sticking with my TC. I bought a car from Mark Jacobson because of Edwin hands down. After talking with sales people at different dealerships and car makers, Edwin was what sold me on Mark Jacobson as my Car Dealer. I knew that even if I did not buy the TC I would buy a car from Edwin. If you are looking for the best dealer in Durham go see Edwin over at mark jacobson. More

Since 2005, we have purchased four new Toyotas from Mark Jacobson Toyota, mostly Highlanders. They have a nice new facility, “no-haggle” pricing, a large selection of vehicles, and low key sales people. The Jacobson Toyota, mostly Highlanders. They have a nice new facility, “no-haggle” pricing, a large selection of vehicles, and low key sales people. The managers and even the executives are accessible, including Doug Hanenberg (COO), David Boyd (Service Manager), and Jeff Pope (Parts Manager). In addition to the regular sales and service staff, they have all been willing to work with me over the years. More

The service department installed a faulty ECM on my 2007 Matrix because the original left me stranded in the left lane on I-85... a dangerous situation only to have it start indicating false messages to the Matrix because the original left me stranded in the left lane on I-85... a dangerous situation only to have it start indicating false messages to the "check engine" light. MJT said it was not the ECM but a faulty gas cap and charged $117 to "diagnose" the problem and replace the gas cap. Well, it didn't work and the CE light continued to go on showing the same code. The service manager lied to me and said the new ECM was already out of warranty because a changed out part only has a one year guarantee. In reality, a part replaced under warranty picks up the remainder of the manufacturer's warranty which, in this case is 7 years or 80,000 miles per NC law. When I challenged the SM on the validity of his statement he told me to take my car elsewhere for service. I have filed a complaint with Toyota but, as is their custom, they have, after two weeks, failed to accomplish anything and continue to promise return phone calls that never come. I should have checked the ratings for this dealership before I purchased there. My bad! I hope others don't make the same mistake. Toyota dealers are a dime a dozen and you have many choices. I dumped the Matrix and bought a Honda CRV. More

COMPLAINT ACTIVITY REPORT Case # 11068536 Better COMPLAINT ACTIVITY REPORT Case # 11068536 Better Business Bureau Mark Jacobson Toyota 4516 Durham Chapel Hill Blvd Durham, NC 27707-2511 919 COMPLAINT ACTIVITY REPORT Case # 11068536 Better Business Bureau Mark Jacobson Toyota 4516 Durham Chapel Hill Blvd Durham, NC 27707-2511 919 493-5599 Consumer's Original Complaint : They sold me a Prius 2 telling me it was a Prius 3. They also falsely advertise complete satisfaction guaranteed. On 6-25-2011 I was sold a 2011 Toyota Prius that was advertised to be a Prius 3 for $29714.40 A few days later I discovered it to only be a Prius 2 even though they even stated Prius III on the title documentation. I have a web printout of a Google search of the VIN that shows them selling it as a Prius 3. While not denying their false advertising they only offered to roll back the deal. That was unacceptable to us because of the time and effort in securing financing and that there were no other low mileage Prius models available. Also Mark Jacobson Toyota is engaging in blatant false advertising by advertising "complete satisfaction guaranteed". That is a blatant lie and is textbook false advertising. They also did not honor their website offer for our trade in. Consumer's Desired Resolution: The honest and honorable thing for them to do is simply refund me the difference between the base price of a Prius 2 and the base price of a Prius 3 since I was told I was buying a Prius 3 and they had been publicly advertising the car as a Prius 3. BBB Processing 07/29/2011 web BBB Complaint Received by BBB More