
Mark Jacobson Toyota
Durham, NC
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Best car buying experience imaginable. I was in the top 10% of most difficult/demanding customers to ever walk into a car dealership, and Tom was incredibly patient and understanding about handling my situ 10% of most difficult/demanding customers to ever walk into a car dealership, and Tom was incredibly patient and understanding about handling my situation and letting me make decisions at my own pace. He never lost his cool and I ended up with a great vehicle and a great deal on my trade-in. These folks are fair, approachable, and professional. Highly recommended! More
Frank was amazing. He did everything he said that he would. I will recommend him and the dealership to everyone I know interested in buying a car. would. I will recommend him and the dealership to everyone I know interested in buying a car. More
Mr. Dias was very helpful in finding me a car that fit all of my requirements: good gas mileage, reliability and my budget. I did not have much to work with in that my current car was a pile of junk and all of my requirements: good gas mileage, reliability and my budget. I did not have much to work with in that my current car was a pile of junk and on it's last leg, yet, Mr. Dias managed to get me a great deal on a trade in, a great used Mazda (2012) with only 37,000 miles and financing that rivaled the State Employees' Credit Union. I really appreciated all of the other employees who helped me, too, like the used car specialist on the lot (sorry! Cannot recall his name!) and Sheyi Bucknor-Smartt. I am very happy with my purchase! Mr. Dias surpassed my expectations! More
In our opinion Scott Parrish's service has been exemplary! All our interactions with him for the past year have been our pleasure. He is knowledgeable, efficient, informative and polite. We have exemplary! All our interactions with him for the past year have been our pleasure. He is knowledgeable, efficient, informative and polite. We have called Scott with several emergency road problems and throughout the process of getting our vehicle to the dealership he was great. We are confident that our vehicle is well-maintained at Mark Jacobson Toyota because of Scott and the ServiceTeam. Rodney T Holland More
We came into the Service Dept on a Friday and was greeted by Randy Pettiford. Randy was great with the approach and was very pleasant to deal with. I had not planned on spending any money but when Randy was by Randy Pettiford. Randy was great with the approach and was very pleasant to deal with. I had not planned on spending any money but when Randy was conversing with another customer, we were listening on how his sales approach and that "big smile" that he came with and I told my wife, I'm glad we are dealing with him. not only did we agree to fix the vehicle, but will be back next week to do a more extensive repair with Randy! Thanks Randy for your professionalism and see you soon!!!! More
Edwin was terrific to work with. I told him what I was looking for in a vehicle and he delivered. The whole experience was so pleasant. No hard sell and no games. I was offered a fair price for my trade a looking for in a vehicle and he delivered. The whole experience was so pleasant. No hard sell and no games. I was offered a fair price for my trade and a good deal on the Camry SE I bought. I would highly recommend this dealership and definitely ask for Edwin. More
Kevin Hicks did a great job of guiding me through the process of buying a used Prius at Jacobson Toyota, giving the pros and cons of a number of options in an informative, good humoured and not-at-all pu process of buying a used Prius at Jacobson Toyota, giving the pros and cons of a number of options in an informative, good humoured and not-at-all pushy way. The dealership itself sets out and meets very high standards, and it all starts out from the excellent salespeople on the floor. More
It's been over a decade since the last time I bought a new car and I was very anxious about the process. Kevin found me exactly the car and options I wanted and then walked me through the whole process a new car and I was very anxious about the process. Kevin found me exactly the car and options I wanted and then walked me through the whole process -- financing, insurance, registration, everything. He even helped me get my new car home. It was a great experience and now I have a great new car. Thanks Kevin! More