Mark Jacobson Toyota
Durham, NC
Filter Reviews by Keyword
By Type
Showing 2,515 reviews
It's been over a decade since the last time I bought a new car and I was very anxious about the process. Kevin found me exactly the car and options I wanted and then walked me through the whole process a new car and I was very anxious about the process. Kevin found me exactly the car and options I wanted and then walked me through the whole process -- financing, insurance, registration, everything. He even helped me get my new car home. It was a great experience and now I have a great new car. Thanks Kevin! More
I was in a car accident and was forced to replace my 2010 Toyota Camry. Since I'm getting married this year, I had a very limited budget. I had previously purchased my used 2010 Camry at Mark Jacobson Toyota Toyota Camry. Since I'm getting married this year, I had a very limited budget. I had previously purchased my used 2010 Camry at Mark Jacobson Toyota with Jay Bazooband as my sales associate and knew there was no where else to go but back to Mark Jacobson for my next car! Just to satisfy my curiosity, I shopped around at several other local Toyota dealers and their inventory, warranties, and services couldn't compare to Mark Jacobson Toyota. Jay was a very low-pressure salesman who was purely interested in finding me the car of my dreams in my budget. When I found the used Toyota Camry I wanted, Jay ensured that my car buying experience was as hassle-free as possible, providing me with the lowest possible price up-front. He also ensured that a few minor cosmetic repairs would be taken care of ASAP as a part of my purchase agreement. As I was prepared to sign the paperwork, Jay approached me with an offer he had negotiated with his manager: to purchase a brand new car at a almost identical price as the used one! I was so excited as he knew I truly wanted a brand new Camry in a particular color but couldn't afford it as the baseline MSRP! Jay and the Mark Jacobson team stayed past the closing of the dealership to ensure I picked out the new car of my dreams and that they were able to negotiate the best financing possible! Mark Jacobson truly goes above and beyond to make your car buying experience exceptional! More
My wife had to take our 2007 Prius (145,000 miles) in as the panel lights came on indicating a major problem. I met her in our 2000 4 Runner (225,000 miles) thinking we would switch and I would wait for the the panel lights came on indicating a major problem. I met her in our 2000 4 Runner (225,000 miles) thinking we would switch and I would wait for the repair. It was a Saturday and they were very busy. When I got there my wife and Edwin were test driving a 2014 4Runner. I knew we needed to consider getting a new 4 Runner. I joked and said that maybe we could get 2 new cars thinking there was no way we could make the numbers work. I said I would even consider a used Prius to get a new 4 Runner. I test drove a new 2014 Prius and a 2013 used Prius. I loved the 2014 Prius and my wife loved the 2014 SR5 4Runner. After we discussed pricing, ate popcorn, drank water, and spent a good amount of time talking with others at the dealership, we went home with 2 brand new vehicles at prices we thought were fair and some extras like moonroof, running boards, and even a cargo mat. Edwin and John took very good care of us and went above and beyond in their efforts. They truly did treat us like VIPs. I have purchased my last 4 vehicles from Mark Jacobson and have been very, very satisfied. Now with the lifetime warranty and maintenance plans available, buying a Toyota is a no brainer. Edwin likes to call himself The Greatest, and I would almost agree. He is The Greatest #2 as Muhammned Ali will always be The Greatest. Still, Edwin is in great company. Give Edwin a shot at earning your business and I think you will be happy. More
Great Customer Service! Very professional. They worked with me on choosing my car and finding the best deal to finance it. Michael has been very professional in handling the sale and making me feel comfor with me on choosing my car and finding the best deal to finance it. Michael has been very professional in handling the sale and making me feel comfortable. More
I had my 2003 Toyota Matrix In for a recall and Frank was the kind gentleman who assisted me. I had never been there before and was pleasantly surprised at what a wonderful facility it is. Frank was very tho the kind gentleman who assisted me. I had never been there before and was pleasantly surprised at what a wonderful facility it is. Frank was very thorough in explaining what was done and most importantly he kept me updated through the process. He was both professional and genuinely nice. I will start bringing my vehicle there to be serviced from now on. More
Very nice guy! I am very happy with his customer service. Very professional guy. He was very friendly to me and I enjoyed doing business with him. Very professional guy. He was very friendly to me and I enjoyed doing business with him. More
Robert provided a sales experience. He helped me to solve my problems and was with me all the time to keep my purchasing on track. I would definitely recommend my friends and family to this dealership. Peopl my problems and was with me all the time to keep my purchasing on track. I would definitely recommend my friends and family to this dealership. People like Robert are great team player and make a successful team. More
The folks I talked most with, and who worked together well, were Drew Fergus and Frank Barnet and then later Tay Page. All were friendly and straight -- not trying to slide things by or force that a deal well, were Drew Fergus and Frank Barnet and then later Tay Page. All were friendly and straight -- not trying to slide things by or force that a deal had to work. More
Mark provided an honest and professional sales experience. He was knowledgeable and helped me navigate to find the right car that fit my needs. Buying a car is always intimidating given the high experience. He was knowledgeable and helped me navigate to find the right car that fit my needs. Buying a car is always intimidating given the high cost, but Mark and the team at the dealer made it as easy as possible without pushing for cars that I did not want or need. A respectful and professional team all around. More
Great salesman in mike Kaminski, you can tell he was a green horn but he knew the van I was looking at and made sure I got it for what I offered, would buy again from him. green horn but he knew the van I was looking at and made sure I got it for what I offered, would buy again from him. More