Back

Mark Jacobson Toyota

Durham, NC

4.8
2,545 Reviews

4516 Durham-Chapel Hill Blvd

Durham, NC

27707

Directions

By Type

Showing 2,545 reviews

September 21, 2014

New Car Purchase My wife and I purchased a 2014 Avalon XLE Premium and the experience was great thanks to our salesman Paul Graham. Paul was very helpful in every way, More

by RwillC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Hanenberg
Sep 22, 2014 -

Mark Jacobson Toyota responded

It was great working with you too! You certainly made a great choice in the 2014 Avalon, it's one of the best vehicles on the market inside and out! Don't be a stranger! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 20, 2014

Great experience Jay was awesome. He made the selection of a new car straightforward, he provided all the facts I needed. He helped me to allow me to make my decis More

by eem211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 22, 2014 -

Mark Jacobson Toyota responded

Thank you, eem211! Great to hear Jay was able to give you all the information you wanted. We value a thorough approach and giving the customer every option. Thank you for taking the time to review your experience and come back and see us again soon! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 19, 2014

Awesome " Wesley Washington & Darrius McCarty Awesome Team at Mark Jacobson. When I arrived upon the lot. I met Wesley. From then on it was a GREAT experience with these guys. More

by BurnetteMJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Washington / Darrius McCarty
Sep 19, 2014 -

Mark Jacobson Toyota responded

Very kind, Burnette! Thank for trusting us with your purchase, it means a lot! Enjoy your new vehicle and don't be a stranger! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 17, 2014

Great experience! Claudio did a great job! This was our second vehicle purchased at this dealership and would gladly purchase another one in the future, if need be. More

by KimRobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Acevedo
Sep 19, 2014 -

Mark Jacobson Toyota responded

Thank you, Kim. Look forward to many years working with you, enjoy! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 16, 2014

mark eskew Mark Eskew was a very friendly and patient salesman. he made sure our questions was answered. He didn't pressure us. We think he is an asset to your More

by peggy thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Eskew
Sep 19, 2014 -

Mark Jacobson Toyota responded

Very kind of you to share, Kim! Claudio will be thrilled to see this review! Enjoy your new vehicle and please let us know if you need anything in the future, we're here! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 15, 2014

Ian Edgington gets an A plus !!!!!! Ian Edgington was extremely helpful & very knowledgeable of the available merchandise---- Mr. Edgington went above & beyond to do everything he coul More

by Susan Arnold
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ian Edgington
Sep 19, 2014 -

Mark Jacobson Toyota responded

You're the best, Susan! Ian is one of our best, it's great to hear you think so too! We'll be here whenever you need us! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 13, 2014

Frank Adams is the Man!! I've bought 2 cars from Frank Adams. He is such a good salesman. He goes out of his way to make sure your questions are answered and does his best More

by JanP1009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Adams
Sep 19, 2014 -

Mark Jacobson Toyota responded

It was our pleasure, Jan! We love your loyalty and hope to work with you for many years to come! Thank you for the kind words! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 13, 2014

New car purchase Mario Love was one of the kindest & patient salesperson I've had an opportunity to do business with. I really appreciate the fact that he wasn't push More

by gwencaston()
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Barnet
Sep 19, 2014 -

Mark Jacobson Toyota responded

Great to hear, Gwen! Our team does great work and they really appreciate when it's noticed! Thank you for trusting us with your big purchase! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

September 12, 2014

The worst This dealership completely dropped the ball after we exchanged money. The service was slow and discourteous. Customer service was poor. We felt comple More

by CarolinaCar557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Hanenberg
Sep 12, 2014 -

Mark Jacobson Toyota responded

Hello CarolinaCar557, We are sorry to hear about your experience with our dealership and apologize for any inconvenience. Please contact Dave Sohier at 800-643-6236 so that we can address you concerns and make things right. We do not have a record of a CarolinaCar557 in our system so we hope that you will contact us so we can look into your concerns further. Thank you.

September 10, 2014

Excellent Customer Service! Frank did a fantastic job in helping us. He even picked us up across the street after we shops the competitors lot. Overall our experience was fantast More

by dwparnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Adams
Sep 12, 2014 -

Mark Jacobson Toyota responded

Wonderful, dwparnell! Great to hear how well everything went with your experience. We'll be sure to show this review to Frank, he'll be thrilled. Please don't hesitate to let us know if you need anything, we're here! Best regards, Doug Hanenberg General Manager - Mark Jacobson Toyota

...
225
...