Mark Jacobson Toyota

New car purchase experience was excellent Rob Gunter and Luke Czubay made our new car purchase one of the best new car purchase experiences we've ever had. Thanks guys, you were great! Rob Gunter and Luke Czubay made our new car purchase one of the best new car purchase experiences we've ever had. Thanks guys, you were great! More

Thanks Claudio Today I purchased my first car (2015 Toyota Corolla) with the help of Claudio Acevedo. He was funny, friendly & realisic. My car is beyond what I expe Today I purchased my first car (2015 Toyota Corolla) with the help of Claudio Acevedo. He was funny, friendly & realisic. My car is beyond what I expected and I owe it all to the help of Claudio & my mom lol. More

Comfortable, Considerate, and Trustworthy Customer Service It was more than a pleasure working with Rob Gunter over at Mark Jacobson Toyota. My husband and I had an awesome car buying experience from start to It was more than a pleasure working with Rob Gunter over at Mark Jacobson Toyota. My husband and I had an awesome car buying experience from start to finish. We were greeted with kindness, treated fairly, and our individual needs were considered. He eliminated the high pressure and focused on what was important to our family. Even Gigi, our dog was welcomed and provided with the best service! Best of all, after we purchased our car Rob went above and beyond to ensure that we were satisfied. More

A Refreshing Experience My husband and I were looking to purchase a new sedan. After visiting other car-dealerships we were tired of feeling pressured and manipulated by car My husband and I were looking to purchase a new sedan. After visiting other car-dealerships we were tired of feeling pressured and manipulated by car salesmen. It was so refreshing to go to Mark Jacobson Toyota of Durham. All of the sales-staff were friendly and helpful. We worked with Barbara and she was honest and straightforward. We are thrilled with our new Toyota Camry and are so grateful for the professionalism and honesty demonstrated by this car dealership. If we need to purchase a new vehicle in the future, we will definitely choose Mark Jacobson! More

GREAT EXPIERIANCE TOTALY GOOD PEOPLE TO WORK WITH.DAVID IS A WONDERFUL SALESMAN AND TAY IS PERFECT AT HER JOB AS WELL WE FEEL LIKE WE GOT A GREAT DEAL. WENT IN TO LO TOTALY GOOD PEOPLE TO WORK WITH.DAVID IS A WONDERFUL SALESMAN AND TAY IS PERFECT AT HER JOB AS WELL WE FEEL LIKE WE GOT A GREAT DEAL. WENT IN TO LOOK AT A CAR AND DAVID DROVE IT OUT OF THE SHOWROOM FOR US TO TEST DRIVE. WIFE GOT TO TAKE IT HOME THAT NIGHT. More

stress relievers My lease was up on my 2012 Toyota RAV4, in a week. I was so stressed out because of credit problems. Barbara the sales person and the gentleman in fin My lease was up on my 2012 Toyota RAV4, in a week. I was so stressed out because of credit problems. Barbara the sales person and the gentleman in finance worked so hard with the banks . I was embarrassed because of my credit score, but Barbara kept reassuring me that everything was ok. She said sometimes things just happen in life. In the end I drove away in a 2015 Toyota Carolla LE. Thanks Marc Jacobson Toyota More

Success again! I leased a 2012 Corolla a little over three years ago. I had planned to just turn the car in at the lease term but after talking with our favorite sa I leased a 2012 Corolla a little over three years ago. I had planned to just turn the car in at the lease term but after talking with our favorite sales person, Ed Caldwell he helped us find a 2011 Camry that fit our budget perfectly. No pressure - just patiently worked with us to find the perfect car. My previous experience with Ed and Mark Jacobson Toyota brought us back again and we are so glad we decided to purchase this Camry. Over the past three years, Ed called me several times to make sure I was still happy and enjoying my Corolla. That's why I came back! More

Excellent, in spite of stupid commercials I hesitated going to M.J. Toyota because of the idiotic commercials......typical, high pressure nonsense. I was very pleasantly surprised by the excel I hesitated going to M.J. Toyota because of the idiotic commercials......typical, high pressure nonsense. I was very pleasantly surprised by the excellent service and especially our salespersonAshley. She gave us clear, common sense answers to all our questions. I recommend Mark Jacobson to anyone interested in buying a new car, and I HIGHLY recommend you ask for Ashley to help you. Another interesting point: we were almost through the process when a manager came over and pointed out a special pricing from Toyota that saved us an extra $200.00. It isn't much, but the point is the manager didn't have to do this...... More

A Fair Deal I had an excellent experience purchasing a car at Mark Jacobson Toyota. I was working with Edwin Caldwell and bought a Toyota Prius. He was very att I had an excellent experience purchasing a car at Mark Jacobson Toyota. I was working with Edwin Caldwell and bought a Toyota Prius. He was very attentive and responsive throughout the process - but not pushy. That evening I got an email from Mark Jacobson Toyota advertising a sale they were having. I had not gotten the sale price! The next morning I called Edwin and he assured me that he would make it right. The next day I drove my car back up to the dealership and spoke with Edwin and he worked it out so I got the sale price!! I couldn't believe how easy it was. Edwin kept saying, "I just want you to leave happy"; and I did. Thank you, Edwin, for making sure I got a great car at a good price. More

Traveling Highlander I always find the car buying experience to be much more stressful than it should be. Saying that, I think that Tia and Luke did a fair deal for me de I always find the car buying experience to be much more stressful than it should be. Saying that, I think that Tia and Luke did a fair deal for me despite dealership statements that indicate a better deal should have been reached. I am particularly addressing the banner on the web site stating they would give up to 110% of blue book value. They did not even get close! At 100% I left $3,000 on the table and at 110% I left $7800 on the table. Don't put statements out that you aren't willing to follow through on. Tiara Henderson and Luke Czubay were great to work with. Tia seemed to be very knowledgeable about the product and was very helpful at answering questions raised by my wife and I. We ordered the car in early July, Tia and Luke were diligent in keeping us informed on its progress. We had a 3:45 appointment to pick up the car. It was ready to go when we got there, we did not leave until 6, which begs the question, why does it take 2 1/4 hours to complete a cash transaction. All in all we are happy with the car and the customer service we received, but there is room for improvement. More