Mark Jacobson Toyota

Great job by Ramzi They really took care of me and gave me the best experience possible. They even held a car longer than normal to make sure that I could get exactly wh They really took care of me and gave me the best experience possible. They even held a car longer than normal to make sure that I could get exactly what I wanted. Thank you Ramzi and Frank for having my back and I promise that unless I'm buying a mazerti I will definitely be coming back to Mark Jacobson for another car and recommending all of my friends and family and strangers to buy from Ramzi!!! More

Tiara Henderson took care of me and gave me the best experience possible. I was really tired when I came in and she was very patient with me. I explained to her what took care of me and gave me the best experience possible. I was really tired when I came in and she was very patient with me. I explained to her what I wanted and she made it happen. I would send my family to her. See you in march Tiara Henderson my daughter is coming to see you. Thanks Tiara Henderson More

Tom Coffey helped my parents with their brand new car and impressed them so I thought I'd give him a chance to help me with my first brand new car. He was very helped my parents with their brand new car and impressed them so I thought I'd give him a chance to help me with my first brand new car. He was very friendly and informative. He listened to what I wanted in a car instead of pushing me into whatever I could afford. He was so patient with me, even when I completely decided against the original car that I was looking at and upgraded myself to the car that I had decided on. He wasn't pushy or quick-talking (I didn't feel like I was being hassled or hustled) and he didn't disappear forever just because I was undecided (I wasn't left feeling unimportant to another potential sale). He provided me with the very best experience for buying a brand new car as a first time buyer. Thanks again Tom. More

Yoshi - an excellent salesman who understand customers Yoshi helped us to get the Toyota LXE in 60 minutes. My wife and I were in a desperate need for a car to drive my daughter around at Duke University Yoshi helped us to get the Toyota LXE in 60 minutes. My wife and I were in a desperate need for a car to drive my daughter around at Duke University because she had injured her knee. Yoshi, the Toyota salesman, was patient, helpful and very professional. He was able to answer most of my questions. After listening to my needs, budget constraint and preferences, he recommended a LXE at a reasonable price. He guided us to complete the purchase patiently and swiftly so I could drive my car away after about 1 hour at the dealership. Since we bought the car, we were very happy with its performance and comfort, and most importantly, we had not overspent. We like to thank him for his recommendation. More

Wael was a great dude! I went in thinking I would need to be fighting off sales men. I hate going car shopping because all that happened is salemen trying to pressure me in I went in thinking I would need to be fighting off sales men. I hate going car shopping because all that happened is salemen trying to pressure me into buying NOW! We knew exactly what we wanted and were not gonna be talked into something else. We need a 4WD or AWD RAV4. No front wheel drive. They had one in the service center. Our sales man Wael took us to see it, and mentioned this other one was available, but it was Front wheel drive. We said we would not consider front wheel, only all wheel or 4 wheel. So he never brought it up again which was nice. We went shopping around a bit more, but decided we liked that RAV4. Showed back up, and Wael wasn't there, but another salesman showed us around, even though he knew Wael was working with us, and I know they don't steal each others customers. So knowing he wasn't getting anything out of helping us, he still did for about 45 minutes. Then Wael showed up and continued on with us. We told him our price and what we would pay. He did the typical back and forth car salesman deal that everyone does, no matter what dealer you're at. It's their job, don't ding them points for that. We were off by $500, so we said we would think about it. He had the manager come over, and I must say, that guy wasn't the most friendly, I think his name was Andre. It was not Ken (or keith, i can't remember the name, started with a K). The manager Andre came over, snatched the paperwork up from the desk and told me he was surprised I wouldn't accept such a great deal especially only $500 apart. He basically shoved us out the door, pretty rude. So anyway, we left, not sure if we would return. But a few hours later Wael called and said they would accept my offer, the offer that the manager Andre was so rude about. So we accepted, and everything was fine. I was given the lifetime warranty, and after some confusion, wrote to them and asked why it wasn't lifetime and wondered if I had been duped to make a sale. This is where Ken (or Keith, name started with K) called, he was a different manager, and explained it all. I was wrong, so I ackowledged that. So I stand by my stance that although they are a dealership and you will get some of the sales tactics, they are the best I have been to. And Wael was awesome and actually seemed to work hard to get a good price. I guess you just gotta stand your ground. So go find Wael, hes not like your typical sleezy salesman. The reason for only 4 stars is due to the manager Andre shoving us out the door rudely. Then 4 hours later accepting the offer. Should have just saved us all time and accepted right then. Or just kindly decline, don't gotta act like we are being stupid for not accepting. More

Excellent costumer service I visited this dealership to purchase a new car, and I cannot say enough positive things about the experience. The service costumer service was amazin I visited this dealership to purchase a new car, and I cannot say enough positive things about the experience. The service costumer service was amazing and efficient. John Flanagan helped us and he was delightful. I love the warranty they provide and their shuttle service. More

"Best dealership in town and exceptional staff" I recently visited the dealership and had an awesome experience, my sales rep was Mr. Richard Johnson. He made purchasing a new vehicle a great experi I recently visited the dealership and had an awesome experience, my sales rep was Mr. Richard Johnson. He made purchasing a new vehicle a great experience for me. I came in not feeling hopeful about trading in my vehicle and even if it was possible I thought I would have to make a ridiculous down payment. Mr.Johnson worked very diligently to ensure I left in a brand new vehicle with a fair price and I did! He was very friendly and knowledgeable about the inventory, and not once did I feel like I was dealing with a salesman, but with a friend. He was very honest with me and told me everything I needed to hear and not all of what I wanted to hear just to make a sale. He stayed with me from the time I came into the dealership until the time I drove off the lot, and if that's not stellar customer service I don't know what is....I would definitely recommend Mark Jacobson Toyota for anyone interested in purchasing a vehicle and though all the staff was great, I would hope you get Mr. Johnson as your sales rep. More

Mr. Agustin Dias ,sales consult honest, intelligent, I'm very happy with my toyota corolla,,,,, graciasssss Agustin excellent service, all my questions where answered friendly staff. the price was good I'm very happy with my toyota corolla,,,,, graciasssss Agustin excellent service, all my questions where answered friendly staff. the price was good,and the car perfect. More

Easy to work with and great sales staff Mike Honeycutt was my sales guy and he was great. I new I wanted a Tacoma and he helped me narrow down the various options. Mike was very knowledgable Mike Honeycutt was my sales guy and he was great. I new I wanted a Tacoma and he helped me narrow down the various options. Mike was very knowledgable and personable. I never felt the typical salesman pressure. I am really happy with the truck and the experience. I would definitely buy from Mark Jacobson Toyota again. More

Exceptional service! Expectations met to highest standards! Took car in for service appt and received call back regarding vehicle upgrade specials. Few hours later drove h Expectations met to highest standards! Took car in for service appt and received call back regarding vehicle upgrade specials. Few hours later drove home in new 2015 Rav 4! Best customer service and reassurance given from Sales (Leo Sullivan-salesperson) to finance and service dept and welcome follow up calls. What a fantastic team at Mark Jacobson Toyota! More