Mark Jacobson Toyota

Unexpectedly good auto buying experience My wife and I went into this auto buying experience with very low expectations, not really believing that it would be anything but long and arduous. T My wife and I went into this auto buying experience with very low expectations, not really believing that it would be anything but long and arduous. The buying process that greeted us was not remotely like my expectations, which were based on previous decades of poor auto buying experiences. We arrived early at the dealership and the sales person, Rob, with whom we had had both email and phone contact about a car in which we were interested, had not yet arrived. Another salesman let us know that Rob would arrive shortly, which he did. in the meantime, his replacement provided a very helpful tour of the various features available on our auto of interest, showing us a couple of examples in the showroom. From here things went smoothly, with no hard sell at any point along the way. I observed that many of the sales staff were of my generation and both understood and were clear about aligning my purchase with my interests. I was grateful for not being saddled with a millennial for a salesperson. Each stage of the transaction was handled professionally and with good attention to detail, and we happily drove away in a new (used) car with none of the anticipated pains. Rob indicated that he would be happy for me to return the following weekend and he would show me how to operate some of the more complex features of the vehicle. I did so the following day and Rob spent at least an hour with me showing me how everything in the car worked. Buying a car is stressful, and not undertaken as a source of entertainment, but this purchase was as close to enjoyable as I think is possible. More

Great Dealer no push! We had a very satisfactory new vehicle purchase experience at MJ. We were helped by David Levithan, who explained in patience differences between mode We had a very satisfactory new vehicle purchase experience at MJ. We were helped by David Levithan, who explained in patience differences between models, helped us find the right car and worked hard to get the best deal for us! More

The best Toyota dealer across a few contries Ashley was my sales person and she helped me on my complicated purchase and made it a breeze. They took in my old vehicle, found that whoever sold it Ashley was my sales person and she helped me on my complicated purchase and made it a breeze. They took in my old vehicle, found that whoever sold it to us concealed some facts, paid off the remaining loan, issued a new loan, found the one I wanted (the last one left in the area) brought it to the dealership, prepared all the papers. All I had to do was sign in a few places and exchange the keys. These guys know how to turn car buying experience into a happy hassle-free event. Thank you! More

Buying a 2015 Prius Our sales person Chris was friendly and knowledgeable. He was patient during our road tests and went out of his way to answer all our questions. Chris Our sales person Chris was friendly and knowledgeable. He was patient during our road tests and went out of his way to answer all our questions. Chris respected our choices and did not try to steer us towards bigger or more expensive models. The process of finding out what was the price of the model/trim we selected was "old school car buying” where the price changes several times and you have to haggle. We did not like that but imagine that this is this dealership’s culture. At the end we agree on a price that was acceptable to us. Chris was a very nice guy and we would gladly recommend him. More

Did We Just Buy a Car Im was in total awwh at the service and speed we recieved from Ramzi Alshamali last night. He was professional, honest and willing to listen to my li Im was in total awwh at the service and speed we recieved from Ramzi Alshamali last night. He was professional, honest and willing to listen to my likes and dislikes for a car. The entire process was fast and My husband and I truly appreciated Ramzi for all his insight and knowledge for the best car that fit our needs, budget and color. I will recommend all my friends and family to Marc Jacobs dealership, but I will most definitely refer them to Ramzi to consult with them on their next car purchase. His customer service and care is the reason Im rating this a 5 star dealership. I also would like to thank the other gentleman, Herbie and not sure the another mans name who also assisted us in the purchase of the car and finding the best finaces and interest rate for our vehicle. So thank you all for your help. Happy Customer, Stacie Daye More

Excellent Sales Consultant - Jay Bazooband My experience was wonderful. I had originally come to the dealership for service and once I found out all the things that needed to be done to my 200 My experience was wonderful. I had originally come to the dealership for service and once I found out all the things that needed to be done to my 2003 Camry, I decided to check on a new car. It turned out to be a perfect experience. More

excellent customer service I was in need of a car to drive after recent relocation to the area. I scheduled an appointment to look at a car after finding one I liked on the web I was in need of a car to drive after recent relocation to the area. I scheduled an appointment to look at a car after finding one I liked on the website. I did a quick test drive and bought the car on the spot. Mr. Jimmy Oswald was so very nice and helpful. And the process flowed smoothly from start to finish. My advice- buy your car here!! More

Absolutely Amazing!!! Love Mark Jacobson and their services I have been dealing with Mark Jacobson and especially Mrs. Barbara Decatur since 2011, they allowed an first time buyer drive away with the car of my I have been dealing with Mark Jacobson and especially Mrs. Barbara Decatur since 2011, they allowed an first time buyer drive away with the car of my dreams and when a newer Camry SE came out Mrs. Barbara was the first once to call, to tell me that I qualified for the Trade in program and allowed me to drive away with another car of my dreams fully loaded! The service there is absolutely amazing from sales and even down to service, I couldn't imaging myself dealing with any other Dealership. Thanks for all that you have done for me!! More

Fly-in buyers from New Jersey We purchased a Mercury Grand Marquis via Mark Jacobson's eBay listing. My wife and I flew in from New Jersey. Tommy Desrosiers who also oversees the i We purchased a Mercury Grand Marquis via Mark Jacobson's eBay listing. My wife and I flew in from New Jersey. Tommy Desrosiers who also oversees the internet sales at the dealership, picked us up at the airport. The car was nice and clean but it turned out that the heat didn't work. Due to the fact that the November evenings were already cold and we had a long ride back to New Jersey it seemed to be a problem. Tommy took the car to the mechanics who started working on this issue immediately. After a couple of trial and error it turned out that the problem was caused by the pesky blend door actuator, as Tommy predicted. Unfortunately, in order to replace this $70 part, the entire dashboard has to be removed. Being Saturday afternoon, we were running out of time. Needless to say that we were pretty disappointed. - What can we do now? Tommy came up with a proposal: "You guys bundle up, drive the car home and take it to the nearest shop who can fix it and we'd cut a check for the cost of repair". We took his word. It is not to say that we were particularly warm when the outside temperature dropped below 35 degrees, but we made it home safely. Next Monday we took the car to the local shops who flat-out refused to work on this problem, due to its complexity. Finally we got a price quote from the Ford dealership in Summit, which we forwarded to Tommy, who confirmed the repair in less than an hour. The repair was completed and we received the check form Tommy today. All in all, we are very happy with the purchase for two reasons: 1. We got a car which we like and which represents a reasonable value for its price. 2. We had the opportunity to do business with Tommy Desrosiers, a real gentlemen who's words can be taken at face value. Finding a good, reliable and reasonably priced used vehicle is not easy, but finding a used vehicle dealer who exhibits similarly high standards as Tommy is like finding a needle in the haystack. The most loyal customers are not the ones whose buying experience is the smoothest but the ones whose problem is fixed in a satisfactory manner along the process. We hope that when it comes to our next car purchase, Tommy will be there, so we can look at his inventory before we'd look anywhere else. THANK YOU TOMMY, Monica and Gabor More

Excellent Experience Sam was knowledgeable and attentive to my every question. He spend a lot of time with me, showing me different cars and going on a test drive. He ex Sam was knowledgeable and attentive to my every question. He spend a lot of time with me, showing me different cars and going on a test drive. He explained how the features worked and made it clear that I could call him at anytime to go over anything that I needed help with. He was very personable. More