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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,004 Reviews

6,004 Reviews of Mark Christopher Auto Center - Service Center

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October 29, 2024

Dealership was helpful and sales people are amazing at their jobs. Also taking care of you while waiting at the dealership. More

by CORTESGABRIEL525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you found our sales team at Mark Christopher Auto Center helpful and amazing. We pride ourselves on providing excellent service, and it's great to know that you felt well taken care of during your visit. We look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 28, 2024

Substandard, disappointing,. I had an appointment for a simple software update that ended up taking two days. Left a message for manager and didn't call back. More

by starposh73
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea and service dept.
Oct 30, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your experience with the software update was not satisfactory and that communication could have been better. Your feedback is valuable, and I would like to address your concerns. Please reach out to me directly at Mark Christopher Auto Center so I can assist you further. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 28, 2024

The service there is fantastic. Been going there for years and they always treat me like family. Keep up the good work! More

by PETE.DOGGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 30, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you feel treated like family at Mark Christopher Auto Center. Your continued support means the world to us, and we look forward to serving you for many more years to come. Keep in touch and see you next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

The service is always amazing at Mark Christopher. It’s definitely a dealership who values their customer's. More

by OG1JEDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We truly appreciate your feedback about the amazing service at Mark Christopher Auto Center. Our team is committed to valuing our customers, and it's wonderful to hear that reflected in your experience. We look forward to welcoming you back soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Mark Christopher is a very claen Is dealership. there employees are Are very helpful and respectful. I Recommend asking for Rami Mahroom, He made us feel very Comfortable. No Pressure into Purchasi More

by gmartinez732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Mark Christopher Auto Center. Rami is indeed a valued member of our team, and we're glad he made you feel comfortable during your visit. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 27, 2024

Appointment was a breeze to make online. No waiting at check in for my vehicle to get serviced. Waited at about 2.5 hours for recommend service and two recalls to be completed. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment online was easy and that the check-in process was quick at Mark Christopher Auto Center. We appreciate your patience during the service and our recall work. We strive to provide efficient service and hope to see you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2024

Great place to buy cars. Great salesmen .specially Alex he was very helpful and caring even after we purchased the car he was still helping us More

by mwael85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center. It's wonderful to know Alex was able to assist you and continue providing support even after your purchase. We appreciate your feedback and look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 26, 2024

Great experience with customer service from start to finish Enjoyed hanging out in the waiting room More

by A_STEP68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service at Mark Christopher Auto Center. We strive to create a comfortable environment for our customers, and we're glad you enjoyed your time in the waiting room. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 26, 2024

Thanks thank you thank you thank you thank you thank you thank you thank you thank you More

by THELVARIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
Oct 29, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your generous review! We appreciate your support for Mark Christopher Auto Center and look forward to seeing you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

October 25, 2024

As a client, it is understood that when my truck is taken to the back, things are being done correctly and up to the standard, which is checked off on the documentation returned me after servicing the vehicl More

by firemanjavy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your concerns regarding the state of your truck upon its return, especially with the glove compartment and tire pressure issues. This is not the standard we strive for at Mark Christopher Auto Center. We take quality service seriously, and your experience does not reflect our commitment to our customers. I encourage you to reach out to me directly so we can address your concerns and ensure that we make this right. Your satisfaction is important to us, and we want to restore your confidence in our service. Thank you for bringing this to our attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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