Mark Christopher Auto Center - Service Center

Amazing My family and I have been coming for years! The staff are kind and answer all questions they make you feel like family. I made an appt and the service My family and I have been coming for years! The staff are kind and answer all questions they make you feel like family. I made an appt and the service people were great got me in and out with little to no wait time. The waiting area was clean peaceful with snack machines I was able to snack check my emails from my phone while I waited! Thank you guys until next time... More

Professional Service Speedy, accurate, professional service. I love that I can drop off my vehicle and return at my convenience. It’s never a hassale scheduling service. Speedy, accurate, professional service. I love that I can drop off my vehicle and return at my convenience. It’s never a hassale scheduling service. Thank you! More

False Advertising On Nov 25th, 2017, I went to Mark Christopher GMC to lease a 2018 Terrain, which was advertised for $169/month with $312 due at signing. According to On Nov 25th, 2017, I went to Mark Christopher GMC to lease a 2018 Terrain, which was advertised for $169/month with $312 due at signing. According to the ad (which appeared in the Nov 23rd LA Times), there were 5 available. When I arrived at the dealership on Nov 25th, the salesman wasted no time explaining that all 5 were sold on Firday (Nov 24th) and none were available at the advertised lease price. He also assured me that the ad would not appear in the Nov 26th LA Times. Not surprisingly, the same ad appeared in the LA Times on Nov 26th, indicating that 5 vehicles were available for the same lease conditions shown in the Nov 23 ad. This dealership is a master of the Bait and Switch technique and should be subject to penalties as dictated by California Law for false advertising. I will, of course, elevate my complaint to the appropriate state agency. Bill More

Dario saved me thousands! The Buick experienced a broken valve spring that caused catastrophic engine failure. Dario spoke to GM on my behalf and was able to negotiate a better The Buick experienced a broken valve spring that caused catastrophic engine failure. Dario spoke to GM on my behalf and was able to negotiate a better price to get the engine replaced for me saving thousands. More

Beware.. Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my CTS-V. Instead of just replacing the alternator, service tech identified replacement cold air intake and claimed car was modified to warranty company who refused the claim and cancelled the warranty, despite identifying the intake had nothing to do with the failed alternator, and unrelated to the problem. More

Chevy Volt Powertrain Fail - Mark Christopher dealer denied I did lease 2013 Chevy Volt from Mark Christopher Auto Center in Ontario CA for 39 month 48,750 Miles. Exactly after 36 months when the Odometer is at I did lease 2013 Chevy Volt from Mark Christopher Auto Center in Ontario CA for 39 month 48,750 Miles. Exactly after 36 months when the Odometer is at 46K miles (Of which only 18K on powertrain) powertrain failed which is out of Bumper to Bumper warranty. Even the Powertrain is under warranty for 5 years/100K miles the dealer denied to cover the repair under warranty. Warranty manual mentions powertrain is warranted for 5 Years/100k, but dealer denied service mentioning Coolant HOSE is broken and caused powertrain fail, Hose is out of warranty so denying service. It's brand new car and serviced by dealer regulary, but dealer/manufacturer still denies service under warranty and given estimates of $1400 for further investigation and repair can go upto $6000. This really sucks on brand new CHEVY VOLT failure. More

Hazardous to you and your family! Worst service department I have ever experienced! Sales staff has 0 product knowledge! They were trying to sell me a truck underrated for my ne Worst service department I have ever experienced! Sales staff has 0 product knowledge! They were trying to sell me a truck underrated for my needs. Even though I made it clear what the use was. Found that the sales staff at both Mark Christopher and Mountain View Chevrolet are mostly young and poorly trained and only concerned with making sales and getting to the next customer. I had to finish a business call before I exited my vehicle so I was observing the sales staff just standing around on there phones. The conversations that I could overhear were totally inappropriate anywhere except on a construction site. Whomever runs the sale team should be terminated! Service department. Better off going to Pep Boys as far a workmanship. It's so very clear that they are not paying for quality employees at both of their dealerships. I have tried both Mark Christopher and Mountain View Chevrolet and every single visit I had issues from small to VERY HAZARDOUS. My first brake job they did not properly tighten something and right in the middle of the freeway my wheel locked up! Almost hit another car! Ruined the tire and rim. I got back in my truck to find the turn signal lever broken hanging by some wires. They tried to say it came in that way. My cab camera showed different! I showed the service writer the video and they changed their tune real quick. They didn't have one in stock so I had them take one off of a new truck on the lot. Got home from basic oil change and tire rotation. Heard something rattling on the way home. Lifted the hood and the air box was not clipped shut and they forgot to reset the tire pressure sensors. Had a defective vent actuator. They had to remove the dash for the repair. When I got back in the truck the dash wasn't even installed (just hanging by one clip) and scratched all up along with the instrument cluster. So they had to pull all of that out of a new truck on the lot. I wasn't leaving till it was right! All in all. Employees are a reflection of the owners. I don't know them but they can't be blind so that just means that they only care about making vehicle sales and not the true needs and concerns of the customer. Each of my visits I met other customers in the waiting room and I'm not the only one having these issues. I would highly recommend additional training of all employees at both dealerships. With all the mistakes being made something is going on. It's either they are not top mechanics in the field as they should be at a dealership. More