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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,185 Reviews

6,185 Reviews of Mark Christopher Auto Center - Service Center

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May 30, 2019

Prompt and professional Service adviser was prompt and courteous. Service due on new vehicle was performed as promised and young women in the shuttle drove me to and from wo More

by ETRILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry I don't know her name but the blonde that has a desk next to Jackie. Jackie was on a call so she stepped in and helped me
May 30, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

They did not Express concern as I was crazy and they could t Thanks to service team for loaning me a vehicle used while my truck was in service. Now I will never go to service there again. More

by EDGARPAC07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Cagey
May 31, 2019 -

Mark Christopher Auto Center responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work toward a resolution together. Thank you for your patience and understanding. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Great service! Overall experience is just wonderful the staff including Samuel makes sure to answer all my questions,I leave with no confusion just great satisfactio More

by Jones4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Aceves
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Samuel and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 30, 2019

Great service every time I’ve been taking my Colorado to Jackie in service for many years. She has always been professional and up front and real with me on all my services. F More

by brian.perryman14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie K
Jun 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

Okay but told it would be 90 minutes. Took to long Had an appointment at 12. Got there 5 till. Told my car would be ready in 90 minutes 175 minutes later it’s ready. I guess my service rep went on lu More

by mmccall423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan.
May 31, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

BEST SERVICE IN TOWN GREAT CUSTOMER SERVICE EVERY TIME I COME IN, TIMELY PROMPT, AND COURTEOUS SERVICE, IT IS ALWAYS A PLEASURE TO COME IN, I WILL RECOMMEND THIS DEALER TO More

by JFLETES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALL OF THE SERVICE STAFF
May 29, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

Awesome service I live in city of Rialto and I have a dealer close to my house rotolo's Chevrolet but I drive all the way to Ontario to have my car serviced by Mark C More

by roelrafal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
May 29, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2019

Great experience I called and was able to schedule the soonest appointment for my vehicle, they called and let me know what the problem was and kept it until it was fi More

by rahsaan_reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario, nobu
May 28, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2019

Friendly Staff Everyone here is super nice and understanding. They did a great job taking care of my car. I will be bringing my car back here for service no doubt ab More

by tboza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
May 26, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2019

Service at Mark Christopher I set my appointment and was in and out in about an hour. I appreciate the friendly staff in the service department and I would highly recommend Mark More

by WMYCHEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I worked with service this trip and do not see their names listed
May 26, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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