Mark Christopher Auto Center - Service Center

Not taken seriously Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Service rep did not bother to take me seriously or even explain in detail why he could not help or that he would try to talk to a manger about issue. Did not listen to me, brushed me off and even cut me off to finish paper work. I repeatedly take 2 cars for maintenance and have bought 3 cars with you guys. I would have at least expected pro-quo on customer service. I’m seriously considering taking my business elsewhere as it doesn’t seem it is appreciated. Truck wasn’t washed this time, being in sales had that been me I would at least made sure to have that done to have customer satisfied and not think about the frustrating interaction. More

SUPER HAPPY WITH MR. GOMEZ"S SERVICE UPON MY ARRIVAL AT SERVICE I WAS GREETED BY MR.GOMEZ AND HE LISTEN TO MY ISSUE WITH MY ESCALADE . HE CALLED ME A FEW DAYS LATER AND I PICKED UP MY UPON MY ARRIVAL AT SERVICE I WAS GREETED BY MR.GOMEZ AND HE LISTEN TO MY ISSUE WITH MY ESCALADE . HE CALLED ME A FEW DAYS LATER AND I PICKED UP MY ESCALADE AND DROVE EXCELLENT. THANK YOU MR. GOMEZ YOU DID AN AWESOME JOB. More

Fast, efficient, and pleasant I called in for a last minute oil change and they were able to help me. They were informative and very helpful in my time there. I called in for a last minute oil change and they were able to help me. They were informative and very helpful in my time there. More

Great Service Took my car in for service and received great support from Mike. Mike was very informative and the car was finished without the expected time frame. Took my car in for service and received great support from Mike. Mike was very informative and the car was finished without the expected time frame. The service waiting area was clean and quiet which allowed me to focus on some work. Got a carwash which was quick and great More

Customer very satisfied The Service Department is always so attentive to me as a customer. They’re very honest and not overpriced!! The work is always completed on a timely m The Service Department is always so attentive to me as a customer. They’re very honest and not overpriced!! The work is always completed on a timely manner!! Great Customer Service!! If you require service done on your vehicle ask for Nobu because, he is excellent to work with!! Nobu is very knowledgeable and pleasant to work with!! More

Fast service The service employees are friendly and professional. The service was fast, my car was ready before The time that I was quoted. I received my car prom The service employees are friendly and professional. The service was fast, my car was ready before The time that I was quoted. I received my car promptly and washed also. More

Fast & Friendly Oil change was priced better than most, car washed for free, and great service! I will definitely return the next time my Cadillac needs service. Oil change was priced better than most, car washed for free, and great service! I will definitely return the next time my Cadillac needs service. More

Always receive great customer service! My vehicle is always thoroughly inspected and I immediately get notified if something else is in need of repair or replacement. Also offer shuttle ser My vehicle is always thoroughly inspected and I immediately get notified if something else is in need of repair or replacement. Also offer shuttle service of you need transportation. More

Slow service & not properly stocked Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need Waited 5 hours to replace rear tail lights. Explanation was a complete system check was done, even though the dash board read “rear turn signals need service”. And then I was told they only had one bulb and had to have one brought to them. Really! When do they restock? Ridiculous. More

Problem / Solution Minor issues regarding the 2013 Escalade interior and normal service, fixed. As usual Nobu did a great job of making sure the issues were delt with. Minor issues regarding the 2013 Escalade interior and normal service, fixed. As usual Nobu did a great job of making sure the issues were delt with. Thanks More