Mark Christopher Auto Center - Service Center

Great when you buy, but not helpful when vehicle has issues. First and foremost when I purchased my vehicle everyone was great to me and I loved the dealership even referring 3 family members who purchased new v First and foremost when I purchased my vehicle everyone was great to me and I loved the dealership even referring 3 family members who purchased new vehicles (2015 Corvette, 2014 Suburban LZ & a 2014 Spark) from this dealer. So anyways I Took the vehicle in for a simple oil change and to check the AC since it has stopped working. Mind you my vehicle is a 2014 with 6000 miles on it. I was notified that their was 2 recalls on the vehicle that I knew nothing about and was never notified about via email or regular mail. They had my car for 4 days before even calling me to let me know anything. Come to find out they don't have the recall parts for one of the recalls so they would need to keep it longer. During this time I did my research on all GMC recalls and there is currently 4 recalls on my vehicle. I called the service agent to ask him what about these other recalls and he had no idea about them saying GM must not of contacted the dealer about the other 2 recalls. One of the recalls was on the seat belt anchors needed to be replaced cause the anchors were coming out of their welds. So basically wearing a seat belt is pointless cause in impact they could just come disconnected from the vehicle. So 6 days now they had my vehicle and I finally get a call at 5:55pm 5 minutes before they close letting me I know I could pick up the vehicle. I ask if 2 recalls they know about have been fixed and the agent response "No the seat belt recall was not fixed we are waiting for parts could take 1-2 weeks" I asked so you want me to drive my vehicle around with my children in the car with seat belts that can break at the welds? The sales manager responded "It's fine not that serious just drive carefully" REALLY??? So I asked the sales manager if he would drive his family around in it and he responded "I have a Tahoe so I'm not sure never drove a Acadia" Another backhanded response. Mind you this vehicle has a DO NOT SALE order with all dealerships due to these recalls. The dealership cannot even let customers test drive them right now but they want me to put my family at risk? I even asked about just trading the vehicle in and the sales manager didn't even try to sell me another car but kept sending me to the service manager to figure out what we were going to do. Ended up arguing with them for 2 hours about this and ended up leaving the vehicle there until they fixed everything cause there was no way in xxxx I was putting my family in it with the issues not being fixed. I will NEVER do business with this dealership ever again. I will be sending this to GM & every review board to make sure other potential customers do not get treated like that. End story after 10 days I finally got my vehicle back and now waiting until Mark Christopher gets recall notices from GM about the 2 new recalls which one is serious (gear shift cable) More

The salesmen who attended us was very helpful and friendly on top of that very informative. I would recommend this dealership to anyone who is looking for a new vehicle. friendly on top of that very informative. I would recommend this dealership to anyone who is looking for a new vehicle. More

They guys were great. Customer service was outstanding. They took care of the maintenance and recall on my 2012 Chevy Cruze at the estimated time they promised. Thanks guys. They took care of the maintenance and recall on my 2012 Chevy Cruze at the estimated time they promised. Thanks guys. More