Mark Christopher Auto Center - Service Center

NASCAR Finish For My 2017 ZL1 Camaro The wife took my ZL1 in for a the standard oil change. As usual, our service writer Ray took care of things. He and his.crew are ALWAYS on point makin The wife took my ZL1 in for a the standard oil change. As usual, our service writer Ray took care of things. He and his.crew are ALWAYS on point making sure everything is checked and rechecked. They got my wife out of there fast enough to avoid any extra auto purchases..(lol) More

Good job, well done. Good services Overall. Customer friendly may be improved at the cashier window: - Before asking the customer to pay or sign the bill, it would be ni Good services Overall. Customer friendly may be improved at the cashier window: - Before asking the customer to pay or sign the bill, it would be nice for the cashier to share with the customer what were being done and price for each item. ( Bussiness can alway be conducted in a friendly and open communication approach) - Car key should be available in the cashier office (at time of payment.) More

Oil change and tire rotation Was met by a service writer and vehicle was taken in for service and the Work was done promptly and truck was washed without being asked. Was met by a service writer and vehicle was taken in for service and the Work was done promptly and truck was washed without being asked. More

Service of my Chevrolet Silverado This will short short and sweet, Mark Christopher, will take very good care of your vehicle, from service, parts, oil changes. All of my experience he This will short short and sweet, Mark Christopher, will take very good care of your vehicle, from service, parts, oil changes. All of my experience here has been top notch, and hands free. More

Was charged for “inspection” found nothing wrong The Escalade has a rough idle I was charged for inspection and they said nothing wrong.. I get in the vehicle and immediately feel the rough idle. Dis The Escalade has a rough idle I was charged for inspection and they said nothing wrong.. I get in the vehicle and immediately feel the rough idle. Disappointed More

Replace wheel and tire I had an appointment to replace a ruined tire and possibly the sensor also. I was given the estimate of 1.5 hours and an estimated cost. About 2 hours I had an appointment to replace a ruined tire and possibly the sensor also. I was given the estimate of 1.5 hours and an estimated cost. About 2 hours later I received the message that the wheel also needed to be replaced. I was quoted a price, and I accepted it. About 1.5 hours later I was told it would be ready within the hour. I finally received notice 4.5 hours later from the original appointment that the car was ready. That was extremely poor service for someone with an appointment! By the way, the tire was already at the service department because I had ordered it the day before the appointment. So why the slow service to mount a tire???? Then I was presented the bill! It was approximately $100.00 more than I had been told. After asking for an explanation for the increased costs, Sandra Stevens said that she was sorry that she hadn't told me about some of the extra costs. Then she said that she would delete those costs. Then I noticed that the cost of the wheel was $50.00 more than I had been quoted. With some effort by Sandra and the parts department, that cost was changed. Then I noticed that they had not given me credit for the GM Rewards voucher that I had submitted. To end the story -- the bill was reduced to an acceptable figure closer to the estimates given. However, it was agreed upon only by MY efforts to question what they were charging! I DO NOT think that that is a trusting customer's job. I get my service at the dealer where I purchased my vehicle because I want to trust the service given. I have my doubts that I now have that trust with the Buick Service Department at Mark Christopher Auto Center. More

Horrible I had an appointment at 8 AM. I checked in at 7:50 AM with Jackie. By 9:30 AM no one still had come to speak to me so I went to find out the status. I had an appointment at 8 AM. I checked in at 7:50 AM with Jackie. By 9:30 AM no one still had come to speak to me so I went to find out the status. At first they couldn’t even locate my vehicle. By 9:45 my vehicle was found but still not had the car wash. It would have been another 15 to 20 minutes. You do the math with how long I had to wait even with an appointment. Customer service skills are horrible even at the checkout counter. She could not go over the recommendations with me because she didn’t know what it meant. I will not recommend To anybody. In fact I will tell people to go elsewhere and my honest truth about how I was treated. More

Great Service everytime Nobu and Dario are always great. They both are very thorough and do everything possible to help. I'm never left in the dark when it comes to the statu Nobu and Dario are always great. They both are very thorough and do everything possible to help. I'm never left in the dark when it comes to the status of my car. Excellent communication. They both are some of the best service advisors to deal with. I can always count on them for any service needs. Totally worth having my car serviced here. More

Nobu was excellent! My car was diagnosed same day and I didn’t even have an appointment. Repairs were completed on my vehicle the next morning and it rides like a new car My car was diagnosed same day and I didn’t even have an appointment. Repairs were completed on my vehicle the next morning and it rides like a new car again. More

service dept rewiew Mr Ray Peters always gives personal attention to me and my service requests. My thanks to all involved. they did everything requested. Wash could be Mr Ray Peters always gives personal attention to me and my service requests. My thanks to all involved. they did everything requested. Wash could be better. More