Mark Christopher Auto Center - Service Center

Quick service but lacked communication The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up after service was completed. I was given my paperwork and taken to the cashier. I assumed that everything was good from the inspection as nothing was mentioned. When I looked at the paperwork on the way home I saw that filters needed to be changed and belts needed to be addressed. These are all things I would have had completed had I known at the time. Now I'll have to take time out to do again. More

Julie's Excellent Customer Service I have purchased two trucks through Mark Christopher Chevrolet. I have worked with Julie in the Service Department with both trucks. She has always g I have purchased two trucks through Mark Christopher Chevrolet. I have worked with Julie in the Service Department with both trucks. She has always gone the extra mile to make sure everything is taken care of to maintain my vehicles. I highly recommend the service department and Julie as your rep. More

Excellent customer service I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean an I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean and offer a variety of beverages. More

Overbook Customers I was about 5-10 minutes early for my appointment. I parked behind half a dozen cars in line already. No one came to me so I got out and stood by my c I was about 5-10 minutes early for my appointment. I parked behind half a dozen cars in line already. No one came to me so I got out and stood by my car. I went unnoticed for several minutes. Three times employees came out wit their clipboards to check others in, acknowledging me, telling me someone will be right out. I continued to wait. Finally, I decided to go closer to the service entry area to get anyone’s attention, was told again someone would be with me. I walk back to my car and watched an employee come out , ignore me and go to the car next to me which pulled up AFTER me. Several minutes later someone finally came to check me in. I asked do you book everyone for 9am? He said they do because it takes so long to check everyone in. I scheduled an oil change at 9am. I did not get my car back until 10:45. No free oil change is worth going through this again. I’ll pay to go somewhere else. More

Eckbond I can’t say enough about how awesome the customer service is at mark christopher! From the time they meet you at your car to the time you drive off w I can’t say enough about how awesome the customer service is at mark christopher! From the time they meet you at your car to the time you drive off with a loner car everyone is so nice and so ready to help you. I would never go anywhere else! Thank you mark christopher More

Excellent The service represents a wonderful group of guys working inside a service garage office area. Everyone that I encounter was very knowledgeable and r The service represents a wonderful group of guys working inside a service garage office area. Everyone that I encounter was very knowledgeable and respectful to the customers. Also, very good at there job. More

Oil change The service I received at the Service Department was kind, very honest, with excellent service. I will definitely be coming back again and refer other The service I received at the Service Department was kind, very honest, with excellent service. I will definitely be coming back again and refer others. More

Checkpoint Status Unknown After 5 years of consistent maintenance service of my Sierra 1500 at this service center, I don't know what the status is of each of the checkpoints After 5 years of consistent maintenance service of my Sierra 1500 at this service center, I don't know what the status is of each of the checkpoints that were inspected. Only thing that I was told was that everything was okay. I did not get any form, as in the past, telling me of the status (good/okay/needs attention) of each component inspected. I always used the form and its results to prepare me for the next service visit to include potential service required and associated costs. Now I have NO clue. More

Simple service 1- Make apointment. 2-Bring car in. 3-Service writer takes your info. 4-Shuttle driver takes you back to work. 5-Service writer calls and tells yo 1- Make apointment. 2-Bring car in. 3-Service writer takes your info. 4-Shuttle driver takes you back to work. 5-Service writer calls and tells you your car is done. 6. Go to cashier. 7-Pay for the service, (free) say what! 8-They bring you car up. your outa there. thank you More

Competent Fast & Friendly On the phone and in person, the staff was very helpful and friendly. Each representative provided excellent customer service and were attentive to my On the phone and in person, the staff was very helpful and friendly. Each representative provided excellent customer service and were attentive to my car service needs. More