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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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September 11, 2019

Great as alway It’s always been a pleasure working with Sam a service he knows my needs and always does a great job with no questions asked More

by Mikey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam aceves
Sep 12, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 11, 2019

Excellent Always have a great experience at Mark Christopher. I would love to work at this location. I send everyone I know here, not only to service their vehi More

by Chuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie , Rodney Reid
Sep 12, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2019

Always professional I know my truck is always being taken care of as if it was his own. Sam has always given me great advice on repairs needed and what to expect next. Ne More

by Danny E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Sep 11, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2019

Awesome Sam was responsive and really informative. Best service advisor I dealt with in my 10 years of owning cars. I will recommend him to family and friends More

by Alvaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 11, 2019 -

Mark Christopher Auto Center responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2019

Quick and easy. Asked if the car could be ready in an hour. Adviser asked tech if it was possible. Tech said yes, and I was out in an hour. Very satisfied with servic More

by A-avilez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cant remember names
Sep 11, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 10, 2019

Excellent service My experience with your service staff is always great. It was easy to make an appointment. My service advisor Ray was very pleasant and helpful. More

by Liz S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Sep 10, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 09, 2019

Way Over Priced Went in for an Oil Change, Tire Rotation and an Air bag service light. Part for the Air bag service light was about $25 and charged $290 for labor. La More

by Jcisneros929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Peters
Sep 09, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2019

Good service, no rentals Overall, the service was pretty good. However, I was advised to make an appointment for first thing in the morning so that I could acquire a rental ca More

by JO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Sep 09, 2019 -

Mark Christopher Auto Center responded

Jo, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2019

Relative quick and super friendly service I didnt have an appointment. I just walked in.asking for an oil chance. The attendance replied that it was ok, I just needed to wait an hour approxima More

by GMC terrain owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember the lady's name at the moment.
Sep 09, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2019

Scheduled Maintenance Typically I am better informed working with Ray Peters who always does an excellent job communicating with me always letting me know status and appro More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Sep 09, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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