Mark Christopher Auto Center - Service Center

Needs improvement The service attendant needs more experience in or knowledge responding to questions pertaining to vehicles , questions were asked and was unable to re The service attendant needs more experience in or knowledge responding to questions pertaining to vehicles , questions were asked and was unable to respond instead placed on hold to get a response. and work being done. Etc... More

Eric was great! Stayed on top of everything. Eric in the Service depart was honest and on the ball! Did a great job getting our truck fixed! It was a pleasant experience it’s not often you find Eric in the Service depart was honest and on the ball! Did a great job getting our truck fixed! It was a pleasant experience it’s not often you find this great of service More

good work Ieverything good , everyone was friendly my car was clean and ready when I returned. I would tell my friends to go have car serviced.Had a good day Ieverything good , everyone was friendly my car was clean and ready when I returned. I would tell my friends to go have car serviced.Had a good day More

Quick service but lacked communication The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up The techs that checked me in were polite, and engaging. The service was completed quickly. The only reas for a 3 instead of a 5 star was following up after service was completed. I was given my paperwork and taken to the cashier. I assumed that everything was good from the inspection as nothing was mentioned. When I looked at the paperwork on the way home I saw that filters needed to be changed and belts needed to be addressed. These are all things I would have had completed had I known at the time. Now I'll have to take time out to do again. More

Unpleasant I took my Chevy in because of an issue that occurred and the service rep that attended me was very rude. Made me not want to leave my Chevy there for I took my Chevy in because of an issue that occurred and the service rep that attended me was very rude. Made me not want to leave my Chevy there for repairs. More

My repair was completed in a timely fashion I was told by another dealer that my parts were on back order & your dealer was able to provide parts required to repair my car. I was told by another dealer that my parts were on back order & your dealer was able to provide parts required to repair my car. More

Excellent customer service I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean an I arrived a few minutes late for my appointment but Jackie was kind and handled the processing of my car quickly. The waiting areas are nice, clean and offer a variety of beverages. More

Julie's Excellent Customer Service I have purchased two trucks through Mark Christopher Chevrolet. I have worked with Julie in the Service Department with both trucks. She has always g I have purchased two trucks through Mark Christopher Chevrolet. I have worked with Julie in the Service Department with both trucks. She has always gone the extra mile to make sure everything is taken care of to maintain my vehicles. I highly recommend the service department and Julie as your rep. More

Overbook Customers I was about 5-10 minutes early for my appointment. I parked behind half a dozen cars in line already. No one came to me so I got out and stood by my c I was about 5-10 minutes early for my appointment. I parked behind half a dozen cars in line already. No one came to me so I got out and stood by my car. I went unnoticed for several minutes. Three times employees came out wit their clipboards to check others in, acknowledging me, telling me someone will be right out. I continued to wait. Finally, I decided to go closer to the service entry area to get anyone’s attention, was told again someone would be with me. I walk back to my car and watched an employee come out , ignore me and go to the car next to me which pulled up AFTER me. Several minutes later someone finally came to check me in. I asked do you book everyone for 9am? He said they do because it takes so long to check everyone in. I scheduled an oil change at 9am. I did not get my car back until 10:45. No free oil change is worth going through this again. I’ll pay to go somewhere else. More

Eckbond I can’t say enough about how awesome the customer service is at mark christopher! From the time they meet you at your car to the time you drive off w I can’t say enough about how awesome the customer service is at mark christopher! From the time they meet you at your car to the time you drive off with a loner car everyone is so nice and so ready to help you. I would never go anywhere else! Thank you mark christopher More