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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,905 Reviews

5,905 Reviews of Mark Christopher Auto Center - Service Center

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June 18, 2019

Oil change They were very fast. It was Easy to set up an appointment on same day. Didnt have to wait long for then to start the oil change. More

by MASONLANE32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sheridan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thanks for the great rating! We're pleased that everything went well for you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 18, 2019

Quick service Saturdays they don't take appointments. But was quick helped out and my car was serviced. Only wish that there was some place to plug my phone into ch More

by XRAYSTUFF.JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the ladies name
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 17, 2019

Fast and effective service it was a good experience working with the service team. It took only a few days and they even addressed other things I needed to get handled. More

by JMMB13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Jun 18, 2019 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Wonderful- great customer service from Nobu! Excellent customer service. Professional and knowledgeable. Excellent!!!! Nobo is a customer's advocate.promote Nobu to general manager!! Nobo cares More

by THERESACUMMINGS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Damo - professional a d customer oriented!!! The very best!!!!
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Just a bad experience for this service Night dropped my truck for service. Requested a complete time of 11am. Didn’t receive a call until 9:30 and Bill the service guy told my Transmission More

by dsmith0012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill - service guy- service manager Matt
Jun 17, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 16, 2019

Oil change I’m disappointed more and more every time I go in. All these extra charges are getting ridiculous and of course once again my car was delivered dirtie More

by ROM.4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassandra Meier
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2019

Oil Change in Record Time! I brought my car in for an oil change on a very busy day. They serviced my vehicle in record time-less than an hour. I was very pleased with Sandra’s More

by CHRIWALLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Jun 17, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2019

Ok service center Gentlemen who approached me when waiting in my car very friendly, but the actual service profesional was 0 energy. Service was about 3 hours. No f More

by Arellano909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2019

Great people great service. They kept in touch with me throughout the whole process. They even washed the car before they gave it back to me. More

by K.V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 15, 2019

First service for our 2019 Chevy Tahoe Mark Christopher Dealership and vehicle maintenance center is the best dealership and maintenance center our family has ever experienced. Their custo More

by SCOT.MARTIN71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember their names at this time
Jun 17, 2019 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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