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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,086 Reviews

6,086 Reviews of Mark Christopher Auto Center - Service Center

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November 16, 2019

Quick and excellent service! Avo Injian was my service consultant and he did an excellent job explaining things to me including the overall inspection. It was also done sooner tha More

by Jessica Gallardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Nov 16, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Not that professional service regarding my car. I feel tha h I feel I have to check my car out before I leave the dealership. I have to ask for it to be washed. The windows have a cloudy cast on them. I had my More

by LINDARRITCHIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Starter failed 1 day after you replaced battery I find it odd. Also several things failed under 100,000 mile warranty? Yet you said none of it is covered. ? Ac, fluid resavior and starter. More

by Jayp0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Two woman in service
Nov 16, 2019 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

Appointment I usually drop my vehicle off while I’m at work and pick it up later in the day which works out great. This time I made a appointment at 7am since I w More

by Javis909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Nov 18, 2019 -

Mark Christopher Auto Center responded

I'm sorry to hear about the wait. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. Please contact me at your earliest convenience so we can discuss this further. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 16, 2019

2 1/2 hour oil change with an appointment I had a 1040am appointment for a oil change. It took 2 1/2 hours!!!! I thought making an appointment would make a difference but patently it didn’t. More

by JNWHARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Waters
Nov 18, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Awesome service Everyone always checks in with you when you walk in and super friendly. Ray was was really helpful and made checking in simple, also retur More

by sel_cam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Nov 15, 2019 -

Mark Christopher Auto Center responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Satisfied Employees were very friendly & helpful & service was great- it was done in good time & also dealership accommodated my last minute call for help with More

by Andreapandolfo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Customer service Very polite and very helpful to my needs in a wheelchair. Sales rep Armando Nuno was very nice and kept informing us on what was going on with the pap More

by KEEPERSMOM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Nuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Peters, Armondo Nuno
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Oil change Great thanks for the service will need to come back in however for the filter change I knwccar wash is free but they could do a better job More

by Miko.w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 15, 2019

Excellent service Ray was extremely helpful and attentive to my service needs. He was prompt and completed in his recommendations and reports on the service. The wor More

by edwalton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 15, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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