Back

Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,099 Reviews

6,099 Reviews of Mark Christopher Auto Center - Service Center

Sort by
January 11, 2020

The girl that helped was very nice and professional but unfortunately I didn’t get her name. The car was ready when promised. The waiting area was very clean and comfortable. More

by Marymilla7
Recommend Dealer
Yes
Employees Worked With
Unknown name
Jan 15, 2020 -

Mark Christopher Auto Center responded

Mary, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, The Mark Christopher Cadillac Team

January 10, 2020

Customer service is the most important element of a a car dealership in my opinion. In this regard, Mark Christopher’s service personnel have been outstanding, namely “Nabu” D. Who has always over the p More

by Home Accents
Recommend Dealer
Yes
Employees Worked With
Nabu D.
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, The Mark Christopher Cadillac Team

January 10, 2020

Hi first of all Jacky was a great service adviser. But your phone System sucks I won’t go back because I can’t find out what’s wrong with my truck because every time that I called it would hang up the cal More

by Richard Diaz
Recommend Dealer
No
Employees Worked With
John and Jacky
Jan 15, 2020 -

Mark Christopher Auto Center responded

Richard, we appreciate you sharing your experience with us at our dealership. It would mean a lot to our dealership if you gave us an opportunity to do our best in making things better. Please contact us as soon as possible so we can hear more about what happened and provide our assistance. ' Sincerely, The Mark Christopher Cadillac Team

January 10, 2020

this will fall on deaf ears. The service falls short and takes waaaaaay too long. Felt patronized. Dont intend to use dealership anymore other than for warranty issues More

by ROBERTOTAVAREZ1
Recommend Dealer
No
Employees Worked With
Dont Know the name
Jan 15, 2020 -

Mark Christopher Auto Center responded

Roberto, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. We would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact us at your earliest convenience. Sincerely, The Mark Christopher Cadillac Team

January 10, 2020

Prompt, courteous service with smiling faces from the first person you meet to the last. Everything was explained to me what was going to be done and what was done. I will always go back!!!! More

by PANSYGODESS
Recommend Dealer
Yes
Employees Worked With
Ray Peters - Service Department
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Regards, The Mark Christopher Cadillac Team

January 10, 2020

I always find it pleasant coming to Mark Christopher. The service is fast, and always in the most courteous manner. This is my second time taking my truck and always a delight. Thank you Mark Christopher. More

by Kristina C.
Recommend Dealer
Yes
Employees Worked With
Erick Silva
Jan 15, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Kind regards, The Mark Christopher Cadillac Team

January 10, 2020

I was not informed on the process regarding the status of my vehicle. After speaking with Service Representative I learned that the vehicle had been fixed and it was a warranty issue. Regardless of it bei More

by pimentelmarco
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 15, 2020 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Mark Christopher Cadillac Team

January 10, 2020

Outstanding and prompt. My technician advised me that it would take and hour and a half and guess what , it took an hour and half. Didn’t even have to make plans to leave dealership. Two thumbs up. More

by ROMEROJOHNNY
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Jan 15, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, The Mark Christopher Cadillac Team

January 10, 2020

Nobu always provides great service answers all my questions and keeps in touch with progress to vehicle repairs. I am able to obtain a loner for the time they keep the vehicle. More

by favilopez88
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 15, 2020 -

Mark Christopher Auto Center responded

Hi! Thank you for this great review! Nobu is truly an exceptional employee and we appreciate them for giving you a great experience. We look forward to working with you again in the future. Best, The Mark Christopher Cadillac Team

January 10, 2020

Service was great, but was wondering why I was charged $25 for them doing a tire rotation during my oil change and lube? Thank you More

by jmbailey50
Recommend Dealer
Yes
Employees Worked With
Ray
Jan 15, 2020 -

Mark Christopher Auto Center responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, The Mark Christopher Cadillac Team

...
518
...