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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,193 Reviews

6,193 Reviews of Mark Christopher Auto Center - Service Center

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February 23, 2020

Jackie is excellent and I always go to her. Overall, I have been satisfied on how I and my car have been taken care of. More

by Selong1954
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Klosky , Rodney Reid
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for writing about your visit with us! I am happy to hear that Jackie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Mark Christopher service center makes getting my GMC services hassle-free. Check-in is quick and the staff is polite. My vehicle is always ready within a timely manner. Thank you Mark Christopher for ma More

by Fizquierdo
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Rodney Reid, Matt Torres
Feb 25, 2020 -

Mark Christopher Auto Center responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle needs. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

I was unable to get satisfaction. Catalytic converter failed in less than 3 years. I believe it was a defect part from. GMC no help More

by hlaverneh
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RAY service associate
Mar 03, 2020 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Have been buying from a Chevrolet dealer only I like going their they gave me good prices good customer services they explain in detail thanks More

by trikis67@hormail.com
Recommend Dealer
Yes
Employees Worked With
Aldo
Feb 25, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Kate was awesome. She was detailed, friendly, great customer service. She's a keeper. After going through a few representatives since George left, she's been the best. More

by TerriV
Recommend Dealer
Yes
Employees Worked With
Kat
Feb 25, 2020 -

Mark Christopher Auto Center responded

Hi Terri, and thanks for the great feedback! We're very happy that Kate was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Scheduled oil change and recommended other services for mileage on vehicle. Service was completed and I was offered a car wash and accepted but the car wash was not done More

by cmlioness79
Recommend Dealer
No
Employees Worked With
Katherine
Feb 28, 2020 -

Mark Christopher Auto Center responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

A bit disappointing to bring in my new GMC vehicle (400 miles) but the dealership got me in and out. No complaints there. Avo, the service agent did a good job and communicated the situation and job status More

by Ren4dog
Recommend Dealer
Yes
Employees Worked With
Avo
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the excellent review! It is great to know that Avo was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2020

Thank you for such great service! I always tell people what a great experience dealing with your service department. Look forward to working with you in the future. More

by SPEEDRACER_59
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

Professional customer service. The vehicle was done as mentioned. The waiting room was roomy and spacious. It was a good experience. I had been putting off the getting the recall serviced. More

by kmbjlong
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Feb 25, 2020 -

Mark Christopher Auto Center responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2020

So I get a response from a Christian Obed to call the dealership back. When I call to talk to Christian, I am told there is no Christian Obed there. Nice communication skills on par with the sublevel of More

by frank_fong
Recommend Dealer
No
Employees Worked With
Erik Silva
Feb 28, 2020 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

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