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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,246 Reviews

6,246 Reviews of Mark Christopher Auto Center - Service Center

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March 10, 2020

This was the worst experience that I have ever had going to a dealership. Bad communication and excuses for the reason I was notified I was late and my vehicle was dropped off the night before More

by Rlwheeler1988
Recommend Dealer
No
Employees Worked With
I was text with no name attached , Rodney Reid
Mar 11, 2020 -

Mark Christopher Auto Center responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 09, 2020

Fast and excellent service. Profesional staff with knowledgeable automobile skill and new car technology as well as computer skills helped with car application to navigate app. Thanks again. Very happ More

by INTERIANOMONICA17
Recommend Dealer
Yes
Employees Worked With
Sandra stevens
Mar 10, 2020 -

Mark Christopher Auto Center responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Mark Christopher Auto Center's Service Department. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 08, 2020

Very disappointing I have been utilizing your service for five years now. The last couple visits have not been well. I find that there is a lack of respect for my vehicl More

by peaceful17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra
Mar 11, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 08, 2020

Very knowledgeable fixed my car way before the shop I took it too first A little pricey but it was worth it Good job ray More

by Danielbarrasa1
Recommend Dealer
Yes
Employees Worked With
Cassandra Meier
Mar 10, 2020 -

Mark Christopher Auto Center responded

Daniel, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2020

Service was good when I arrived they took me in right away. Took longer than what they said to complete. Waiting area needs an upgrade limited snacks, coffee was ok. I use to own MBZ, need to copy those More

by XAVIERPEZO
Recommend Dealer
Yes
Employees Worked With
Dario Gomez, Lady at the pay counter.
Mar 11, 2020 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Xavier! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2020

To whom it may concern the the service was great To whom it may concern the the service was great everyone was. so professional. Waiting room snack area could be up dateted just my opinion. Thank More

by ROCKRUFFINS.ROBERT
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Mar 10, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share this review with us, Robert. I am pleased that our staff was able to provide you a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don’t hesitate to contact us if you have any questions or concerns about your car. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 07, 2020

I APPRECIATE YOUR FAST RELIABLE SERVICES......FOR WHICH I THANK YOU!!....I’M A VERY BUSY WOMAN.....AND YOUR WALK-IN-SERVICE AND ATTENDANTS ARE GREAT!!!.... More

by Angie
Recommend Dealer
Yes
Employees Worked With
Mike Cagey, Gerald Waters, Cassandra Meier
Mar 10, 2020 -

Mark Christopher Auto Center responded

Angie, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 06, 2020

I was very please with the service. I even got a car wash. Thank you very much. My service advisor was very helpful. I work with him every time. I don’t know if he remembers me. More

by DEYONNEKIMBLE
Recommend Dealer
Yes
Employees Worked With
Nobo
Mar 10, 2020 -

Mark Christopher Auto Center responded

Deyonne, we are glad to hear you enjoyed your recent visit to our service department. At Mark Christopher Auto Center we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Let us know if there is anything else that we can assist you with. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2020

The service here is always great! Always get me in and out quickly and don't try to sell me on unnecessary services. They thoroughly explain the function of every service they perform and don't lay on the More

by xjujubirdx
Recommend Dealer
Yes
Employees Worked With
Avo Injian, front desk clerk is also lovely
Mar 05, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 05, 2020

Received Courteous and friendly customer service and they washed my truck which felt good seeing it shiny and clean. I was also glad that the long line of cars waiting for service moves pretty quick. More

by Salvador L
Recommend Dealer
Yes
Employees Worked With
Al
Mar 05, 2020 -

Mark Christopher Auto Center responded

Salvador, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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