Mark Christopher Auto Center - Service Center
Ontario, CA
6,192 Reviews of Mark Christopher Auto Center - Service Center
We have been very pleased with the entire service department. Nobu our service representatives has gone above and beyond taking care of our car needs department. Nobu our service representatives has gone above and beyond taking care of our car needs More
Ray peters is great! Got my car in n out quick within an hour for an oil change! Definitely recommend him to friends n family hour for an oil change! Definitely recommend him to friends n family More
Have no complaints on service. The only thing that I think is super sloppy is their car washes. They left my car very badd spotted I have a black Cadillac. It was horrible think is super sloppy is their car washes. They left my car very badd spotted I have a black Cadillac. It was horrible More
Super fast and friendly service with a smile and efficiency. Very satisfied with all aspects of the service. I would very much recommend Ray or Jackie for service advisors efficiency. Very satisfied with all aspects of the service. I would very much recommend Ray or Jackie for service advisors More
I love it at mark Christopher, I’m not treated like a customer, but like family! thank u all!! Best service provided there, I recommend all to check them out! customer, but like family! thank u all!! Best service provided there, I recommend all to check them out! More
I especially like if the person you have a appointment with is busy, someone else will help you. And having my car washed, and the wait not long. with is busy, someone else will help you. And having my car washed, and the wait not long. More
Very unhappy with the service department. I originally dropped my car off that was having issues with the turbo. I was told that everything is covered under warranty and that I can pick it up the next day dropped my car off that was having issues with the turbo. I was told that everything is covered under warranty and that I can pick it up the next day. They eventually called me claiming that I had “sludge” in the engine and that I would need to provide paperwork to show I’ve been servicing my vehicle and getting oil changes on a regular basis. I provided this documentation with proof showing that the vehicle has been getting oil changes and properly serviced on a regular basis. The service department waited a whole week to finally get back to me only to tell me that they will not accept the paperwork and stated that they will no longer cover the warranty on the car. After talking with the service manager Matt Torres on the phone he stated that I will need to pick the car up and that I’m on my own to fix the car myself. I picked up the car and found out that the vacuum was not connected to the vacuum diaphragm and not put back together, the turbo connection was unplugged, the oil cap was not twisted back on, and the oil dip stick was left on top of the engine. Once I drained the oil out of the car I noticed that everything looked fine and that there was no sludge that they claimed was there. I am extremely unhappy and will continue to fight this up the latter until they take care of this matter that should be covered under warranty. I’ve also spoken with other people about this situation and they are stating that they have had some unpleasant business with this place as well. I will be contacting my lawyer to pursue further action. More
I brought my 2018 Equinox in for an oil change, tire rotation, wiper blades (24 pt check up). I told the technician I didn’t want to wait for hours & he had my car done in 1 1/2 hours. That was quick & rotation, wiper blades (24 pt check up). I told the technician I didn’t want to wait for hours & he had my car done in 1 1/2 hours. That was quick & I appreciated it very much. More