Mark Christopher Auto Center - Service Center

My experience was bad at the beginning. The parts guy was awful with I needed to do from the start of arriving. My only support came from Nobu and his Superviser. The gentleman next to Nobu needs to retire h awful with I needed to do from the start of arriving. My only support came from Nobu and his Superviser. The gentleman next to Nobu needs to retire has no communication skills or professionalism to be working for such a classy dearer ship. But Nobu took great care of my service. More

Excellent service. I was able to get in and out in. The quality service allowed me to save over an hour of my time. Everyone was polite. quality service allowed me to save over an hour of my time. Everyone was polite. More

The service person cat was very nice very polite and very respectful understood what I was asking for. The lounge was very nice and very clean very accommodating in over all the service was I would r very respectful understood what I was asking for. The lounge was very nice and very clean very accommodating in over all the service was I would rate it a 9 thank you More

My 2008 duramax Silverado would not start intermittently. My 2008 Duramax Silverado would not start intermittently. Both batteries in the truck were less than one month old. Your service departments conclusi My 2008 Duramax Silverado would not start intermittently. Both batteries in the truck were less than one month old. Your service departments conclusion was that one of the batteries was bad, they did not indicate which battery. I took the truck back to the independent garage that originally installed the Interstate batteries. Both battery’s tested good using their electronic testing equipment. At that time they told me that the problem was with the starter. As a double check I took the truck to interstate battery in Upland, They checked the batteries again using a hydrometer. They found one bad cell in the front driver side battery. They replace the battery with another new one at no cost. The next day I had the exact same starting problem when I was halfway up to Paso Robles. This continued to happen when we arrived at our destination. The truck started intermittently through the following day. I then called and left a message for my Service Advisor, Juan Fletes, telling him that I was going to cut my trip short and head back the following morning. I asked if I should bring the truck back to Mark Christopher for them to take a second look to see if they could figure out what the real problem was. I asked Juan to please call me back. I never received a return call from Juan, so I when I got back home I took the truck to the independent auto shop that had originally installed the batteries. They again told me that they were sure that it was the starter. I had them replace the starter with a brand new GM starter. I have driven the truck for four days now with no starting problems. Your analysis of my starting problem was a waste of my time and $155.00. I am very disappointed with Mark Christopher's Service Department. Dave Olson More

Great service as always with Juan, very courteous and very honest. I plan to service my truck with him as long as I own it. very honest. I plan to service my truck with him as long as I own it. More

There is only one reason I service my car at your dealership and that is because of Nobu Damon. He is the best service provider I have ever worked with. Thank you. dealership and that is because of Nobu Damon. He is the best service provider I have ever worked with. Thank you. More

Recently I took my GMC truck for a recall for the hydraulic brake assist, my service consultant Robert khoury did an awsome job on fixing the problem and i feel safe to drive my truck. Thanks Robert hydraulic brake assist, my service consultant Robert khoury did an awsome job on fixing the problem and i feel safe to drive my truck. Thanks Robert Khoury. More

Alway under staff and have to wait extra days to get service. Also in the part department the people in the back counter don’t seem to want to help you. Facial expression is like you are bothering service. Also in the part department the people in the back counter don’t seem to want to help you. Facial expression is like you are bothering them. More

Kat was superb!! She greeted me well as I called and made arrangements for my service appt. AsI arrived to the dealership, I was greeted with a great smile. She answered all my concerns and kept me infor arrangements for my service appt. AsI arrived to the dealership, I was greeted with a great smile. She answered all my concerns and kept me informed through out the processes until I picked up my vehicle. More

Dario provided both friendly and professional service in making sure that our CADILLAC was well taken care during its oil change. + Thanks for the car wash! making sure that our CADILLAC was well taken care during its oil change. + Thanks for the car wash! More