Mark Christopher Auto Center - Service Center

This is Shawn, Monique's husband. The work done on the airbag system was done very well, and we appreciate it. Now for what you did wrong. We got the vehicle to the dealership on time The work done on the airbag system was done very well, and we appreciate it. Now for what you did wrong. We got the vehicle to the dealership on time, December 26. We got a call from Cesar about 10:15 telling us the technician said they couldn't do the job because the vehicle needed to be cleaned, and Mark Christopher could do it for $200. We weren't going to allow you to act as thieves, so we went back to the dealership. I asked Cesar to tell me specifically what was wrong. He said the few items I had on the floor and the child safety seat needed to be removed. We took the truck and addressed the "problem", then returned the truck. We were told later in the day that the truck wouldn't be ready until the next day. In the morning, we picked up our vehicle and left. I am absolutely disgusted with how poorly this situation was handled by you. Technicians get dirty on a regular basis, and to remove a few items from the floor and a child seat wasn't going to mess up anything for them. The technician was clearly being lazy. Cesar is also at fault here. He should have told the technician to proceed as a professional and get the work done. Because of this ineptness, the job took longer than it should have, and it also caused me, my wife, and kids to miss out on some needed relaxation time having to deal with this. The technician and Cesar were both disrespectful to us for wasting our time and not apologizing for it. As for the child seat, it takes about 1 minute to remove the seat and maybe 2 minutes to install it. If that is too much effort for the technician, that person should go work in a flower shop. Please do not contact me again, I don't want any more of my time wasted by you. I don't care if you're sorry for what happened. What I do care about is seeing professional businesses conduct themselves professionally. Thank you. More

Tomas was our sales representative, he is a very professional yet down to earth person, he was able to work out a good deal for us at a comfortable monthly payment, stop by and ask for him, he’s a g professional yet down to earth person, he was able to work out a good deal for us at a comfortable monthly payment, stop by and ask for him, he’s a good and honest sales guy. More

Went in for service was told no wait outside to get helped out, 20 min go by and no one came to help me out. I purchased a $100k vehicle from this place you would think they would provide better custom helped out, 20 min go by and no one came to help me out. I purchased a $100k vehicle from this place you would think they would provide better customer service More

Friendly service. Oil change too expensive. I noticed my hood didn't set flush with the car after the oil change - like they opened the hood too fast/too far. Oil change too expensive. I noticed my hood didn't set flush with the car after the oil change - like they opened the hood too fast/too far. More

Everyone is very friendly and helpful is why we keep coming back to this dealership coming back to this dealership More

I was shopping a new HD truck, had a Ford F250 Platinum on order, however I decided to check out the GMC Sierra 2500. After calling around dealerships, "Jerry Pena" from Mark Christopher lined me up to tes on order, however I decided to check out the GMC Sierra 2500. After calling around dealerships, "Jerry Pena" from Mark Christopher lined me up to test drive the 2024 AT4X HD. We also took out a Denali. He showed me multiple colors. He was very respectful, professional, knowledgeable, and patient. When a young man walks up asking to test drive the most expensive truck on the lot, it's easy to not take the person serious. Not a single moment went by where Jerry made me feel like I wasn't a serious buyer. Even though at the time, I was still undecided on buying a GMC over my custom ordered Ford. After days of pondering, shopping other dealerships, texting back and forth with Jerry, we were able to strike a deal over the phone three days later. Jerry and his General Manager Lloyd Beardsley stayed late that night waiting for me to come after work and provide a deposit. The truck was in high demand, I did not want to let it go. I did have my own financing through USAA, however since it was past their hours of operation, I was unable to get under contract with them, so Lloyd through together a makeshift contract so the truck will be held with my deposit, and ensured they will cancel the contract the next day once USAA sends the contract. Of course, signing a contract through GMC with a higher interest rate then what I was offered with USAA seemed fishy, and I was skeptical, however Lloyd and Jerry assured me they do not pull any nonsense and the dealership does not operate like that. I drove the truck one last time, signed a contract, gave the deposit, and came back two days later to pick up the truck. The truck did not have the kicker sound system installed in the tailgate, Jerry made sure that was completed for me. Two days later i arrived with my wife to take delivery of the truck, it too went seamless. Larry, the finance manager, did not push me in any way like I have been pushed before at other dealerships, especially when it comes to extended warranties, or added fee's, none of that nonsense. Of course, they offered the extended warranties, and did offer a discount, I respectfully declined, and it ended there. It was almost too good to be true, I was very skeptical. Everything worked out well, I highly recommend Mark Christopher GMC, especially the three Gentleman that assisted me through the process. Looking forward to maintaining relationships throughout my ownership and will be back for the next vehicle. More

Great service on my Buick and costumer service is excellent. Thank you Dario for your help with your excellent customer service excellent. Thank you Dario for your help with your excellent customer service More

It was over 3 hours for our oil change. We were quoted for 2 hours. We were quoted for 2 hours. More

It’s easy and fast. I just drop off my car and wait for Julie E. To call me it’s ready. I just drop off my car and wait for Julie E. To call me it’s ready. More

Do you really want to hear what i have to say if you only allow 15 words? allow 15 words? More