Mark Christopher Auto Center - Service Center

This service department is pretty bad. They take forever to complete tasks even with an appointment. They can’t figure out the problem the first time and they don’t leave your car in the condition it was be to complete tasks even with an appointment. They can’t figure out the problem the first time and they don’t leave your car in the condition it was before your appointment. More

The service department was impossible to reach by telephone. The vehicle was ready the next day but after driving it was clear the problem still existed. It was NOT fixed. What a waste of time. :( telephone. The vehicle was ready the next day but after driving it was clear the problem still existed. It was NOT fixed. What a waste of time. :( More

I called they had the part I get there they're out of the park they have to order it I lost half a day work park they have to order it I lost half a day work More

I spoke to Juan, he was happy to assist me with my Cadillac problem instantly. Good service. 👍🏻😊 Cadillac problem instantly. Good service. 👍🏻😊 More

Ray is by far the reason why I’m going to continue to bring my vehicle to this dealership because he was patient, understanding, but extremely helpful in giving me the information I needed to resolve my bring my vehicle to this dealership because he was patient, understanding, but extremely helpful in giving me the information I needed to resolve my issue. He went above the call of duty because he ensured my vehicle will be fixed and that I was satisfied before I left the dealership More

I found my experience very nice. The service attendant very curious and knowledgeable. One comment that needs attention is on-line appointment. They should carry the same weight as phone calls. very curious and knowledgeable. One comment that needs attention is on-line appointment. They should carry the same weight as phone calls. More

Big, clean, extremely busy but got my car back same day which was a good thing which was a good thing More

Darius waited on me. He’s very professional. Explains everything in detail. Him and his twin brother Nobu are both very professional. They have been sitting together forever. If I go into the service c everything in detail. Him and his twin brother Nobu are both very professional. They have been sitting together forever. If I go into the service center and don’t see them together, I get worried. Just a little joke between us but, if u would like to mention this letter in the morning meeting. That’s ok. Marie Botello Happy Customer More

Service rep Julie Escobar was unprofessional, rude, unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspe unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspection sheet available, I had to ask at 2 other counters for it and I went back to ask her again. Id asked for a call upon vehicle completion as Id left the property; she didn’t call but said she did (I have no Record of her calling cell or Home phones. which is 80-Miles away fm dealership). In 5–3/4 years we’ve always been treated very professionally, this is a first for unprofessionalism. More

Vehicle had to go back a second time to get repaired. Missed diagnosed by tech. Service writer Julie Escobar was professional and kept me informed on the status of vehicle during the time it was there. Missed diagnosed by tech. Service writer Julie Escobar was professional and kept me informed on the status of vehicle during the time it was there. More