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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,005 Reviews
Call Service Center (909) 906-6156

6,005 Reviews of Mark Christopher Auto Center - Service Center

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September 20, 2024

Once again, I am always pleased with the customer service at the dealership. Everyone is consistently polite and professional. I would recommend this dealership to a friend. More

by lisadavis007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you consistently receive polite and professional service at Mark Christopher Auto Center. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 20, 2024

Very professional was done in a timely manner. Was happy with the service that was provided. More

by rhinodice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Sep 23, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We’re thrilled to hear that you found our service at Mark Christopher Auto Center to be professional and timely. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2024

Great for routine service. Took in for check engine light, was told test were ran and car was working fine. Drive car home about 30 miles and light came back on More

by borregodaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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Sep 20, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your frustration regarding the check engine light coming back on after your visit to Mark Christopher Auto Center. I appreciate you bringing this to my attention. Please feel free to reach out to me directly so I can assist you further and ensure your vehicle is properly addressed. Your satisfaction is important to me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 19, 2024

Unfortunately Mark Christopher has an employee that lacks morals and feels they are entitled to helping themselves to customers belongings. When I picked up my vehicle a $200 pair of sunglasses were missing More

by CSOTRO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 20, 2024 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

September 18, 2024

I love that in this dealership I find agents that speak my language. In the service department I was able to make my oil change in less than 2 hours on a Monday morning. More

by michellecruz1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar from service department
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Sep 19, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Michelle! We're thrilled to hear that you appreciated our multilingual agents and that your oil change was completed in a timely manner. At Mark Christopher Auto Center, we strive to provide efficient and friendly service. We look forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2024

It took 3x times longer than what I was told and I had an appointment . I did not like the employees making comments about their political views More

by PALLINSTALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand the frustration you felt regarding the lengthy wait time and the comments made by our employees. Your feedback is valuable, and we encourage you to reach out to me directly so I can address your concerns more thoroughly. We appreciate your input as we strive to improve our service for all customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2024

Helped us out getting our warranty from another dealership and fast work done right!! Thank you! More

by CRF551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie service department
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Sep 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're glad to hear that we could assist you in getting your warranty from another dealership and that the work was completed quickly and correctly. We appreciate your support and look forward to helping you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2024

Dario the service representative. Is so polite so knowledgeable .. I dealt with him on all of my service Appointment. The best. More

by kdavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario, the service rep
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Sep 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about our service representative. It’s great to know that Dario provided you with exceptional service during your appointments. We look forward to seeing you again at Mark Christopher Auto Center for your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 15, 2024

Very disappointed that the Speed sign icon has been removed from my car. I was told this option is not available anymore. More

by kdavola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario
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Sep 17, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. We appreciate your concerns regarding the removal of the icon from your vehicle. At Mark Christopher Auto Center, we strive to provide clear information and support for all our customers. Please feel free to reach out to us directly if you would like to discuss this matter further. We value your input and are here to assist you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2024

Great staff they really know to take care of you people are very nice and courteous More

by palmaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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Sep 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff at Mark Christopher Auto Center. We strive to provide excellent service to all our customers. We hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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