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46 Reviews of Mark Chevrolet - Service Center
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May 05, 2014
Best Customer Service My husband and I purchased a 2014 Traverse back in Decemver 2013 from Nesa and was the greatest service representative we had ever experienced. She h My husband and I purchased a 2014 Traverse back in Decemver 2013 from Nesa and was the greatest service representative we had ever experienced. She has now moved to the service department and has given us nothing but the best customer service ever. We had a issue with our radio shutting off automatically and spitting out CD's and took in my truck a couple times and the service team reloaded a program to see if it would fix the issue. It was still happening and so I called back and spoke to Nesa, who was going to speak to her manager to see what else can be done. Although that was a busy day for her, she did tell me she was going to call me back that day, however, she went to great lengths to contact me after hours to let me know what they were willing to do. My Traverse is now in the shop and was even given a rental as the warranty is still good on my truck and nevertheless, her brite smile make me want to see her as she treats us like family. We are so pleased and thankful for Nesa and her patience in getting things resolved for us that we would recommend this dealership to family and friends that are thinking about purchasing or leasing a vehicle. Thank you Nesa for your loyalty and support you have given us during this time of service. More
by leelee1990
Employees Worked With
Nesa Zaplitny
March 14, 2014
Took my truck in because I had to jump it every morning for work and after work to get home. Took it in one week later I get it back they said it was my remote start/ alarm and took it out. The next aftern for work and after work to get home. Took it in one week later I get it back they said it was my remote start/ alarm and took it out. The next afternoon leaving from work the battery was dead. I've had to jump start it twice a day this whole week. More
by sf760
Employees Worked With
rob
February 13, 2014
I took my car in to figure out why it wasn't starting, and it took them a whole day to figure it out. I had to call the center twice, for updates because no one called me as was promised. The ve starting, and it took them a whole day to figure it out. I had to call the center twice, for updates because no one called me as was promised. The very next day, I was called about what the issue was, and that it would take about 2 hours to complete. I didn't get a callback until 4 hours later, and that was to tell me that the part wasn't there yet. So, at this point I asked to speak with a manager. I spoke with a service manager by the name of Rick, and he wasn't helpful at all. He actually sided with the service girl. So, I called back and wanted to speak with the General Manager, his name is Chris Cabana. He was the worst of all, he was very condescending. After, I explained my displeasure with my experience there, he asked me about trading in my car and getting a new one with them. I told him, I don't plan to ever come back his exact words were "why not, you don't like us". I swear to you, at that phone I wanted to scream. I called again and spoke with the receptionist, and said I have spoken with a service manager and the GM, and this is by far the worst experience ever. She gave me to another person, who sold himself as a manager, when in fact I later found out he is a service guy. However, he was the most helpful of everyone I encountered, and that's not saying much. I told him him that Chris Cabana was a condescending xxxxxxx over thr phone, and that I would not ever come back to this dealership for service, or to buy a vehicle. After much back and forth he was able to knock of $40.00 off a bill that equaled $340.00. I was so disgusted with that place, I wouldn't recommend anyone go there. Their are many other dealerships in the area that have better service. The only reason I went was because they had GM parts, and I read some decent reviews on goggle. It was by far the worst customer service, I've ever experienced. Please look else where to get your vehicled service, or if you are looking to purchase a used or new one. More
by Lisa999
Employees Worked With
Nesa Zaplitny; Rick Service Manager; Chris Cabana General Manager; Anthony in Sales
October 25, 2013
I brought my Chevrolet Impala into Mark Chevrolet for rust issues a few weeks ago and met with "Charles" from the body shop who inspected my car and advised that he should have Jim Evans (service center rust issues a few weeks ago and met with "Charles" from the body shop who inspected my car and advised that he should have Jim Evans (service center mgr.) take a look at my car. Mr. Evans and Charles looked my car over and then we discussed what they could do for me regarding the rust issue on my car. Much to my surprise Mr. Evans provided me with a very acceptable resolution regarding the cost of repair which I quickly agreed to. I was then handed over to Bob Wozniak (Mgr. body shop) and the repair was quickly scheduled and completed. I do not normally comment on customer service issues, but felt that the courteous and professional manner in which my issue was resolved thoroughly impressed me. Needless to say, when it comes time for my wife to get rid of her Ford, we will be visiting Mark Chevrolet for a replacement. More
by Bill508
Employees Worked With
Charles (body shop),Bob Wozniak (body shop Mgr.) & Jim Evans (service center Mgr.)
August 03, 2013
Just moved from Clinton township to Canton, and this was the closest Chevy dealer to my home. I previously went to Moran Chevrolet for all of my service, but of course that's too far. I came in for an oil c the closest Chevy dealer to my home. I previously went to Moran Chevrolet for all of my service, but of course that's too far. I came in for an oil change at 9 am, I also asked the service man to check on two problems that I was told I previously had. It took 2 hours for the oil change and was never told about what I inquired about, as a matter of fact, they weren't even listed as recommendations. Also, the oil change is kind of high. More
by Reddtif
Employees Worked With
Don't remember
May 16, 2013
I have dealt with Mark Chevrolet several times. This being the first inexcusable visit. I came in with my brake lights not working. It had taken over an hour to tell me what was wrong. They told me i being the first inexcusable visit. I came in with my brake lights not working. It had taken over an hour to tell me what was wrong. They told me it was the circuit board that shorted, that caused the bulbs to blow,to blow a fuse. That I needed it all that replaced, costing over $160. I declined the service and did it myself. Only one of the three bulbs were blown, also the bulb was broken into the board which could have been my only problem. I will never know this because when I looked at my circuit board 2 of the 5 prongs were broken off, so of course now I needed it replaced. The prongs were not it in the the other half of the wire harness, so it is strange that they would just disappear. So after doing it myself and only spending $32, I feel that the service dept was not honest with me and was charging me way to much. More
by Jennybean012
Employees Worked With
Amanda
May 09, 2013
It’s been almost a year later and my salesman Michael Wyatt is still providing great customer service anytime I call! I broke down on the side of the road today and called him for information/help. At t Wyatt is still providing great customer service anytime I call! I broke down on the side of the road today and called him for information/help. At the end of our conversation I realized it was his day of and he was out fishing with his dad who had come to town. Who does that? Michael Wyatt that’s who! More
by sheshe1972
Employees Worked With
Michael Wyatt
March 10, 2012
Had scuff marks on rear bumper cover. Monte determined that they could be rubbed out. So, that's what he arranged to have done while I waited. A short time later, my vehicle was returned to me looking g that they could be rubbed out. So, that's what he arranged to have done while I waited. A short time later, my vehicle was returned to me looking great. To my surprise, Monte told me that there would be no charge for rubbing out the scuff marks. What a pleasant surprise! Work that other dealerships and/or body shops would have charged, Monte performed at no cost. For all the great customer service I've received at Mark Chevrolet will definitely be returning again!! More
by JAusby
Employees Worked With
Monte
March 05, 2012
Mark Chevrolet body shop did excellent work on my Avalanche. The entire process from estimate to working with my insurance company to parts ordering to repair scheduling and vehicle pick up was exce Avalanche. The entire process from estimate to working with my insurance company to parts ordering to repair scheduling and vehicle pick up was excellent. I received my vehicle back ahead of the promised time. The Service manager even took care of a few minor scratches while the truck was in the shop at no extra cost. I received my truck back washed and ready to go when I arrived. I purchased my truck from Mark and will continue to take my truck for service and would recommend them for any body work / detailing requirement or general service. No complaints. More
by anthony ciaramitaro
Employees Worked With
Monty (Service Manager)
November 08, 2011
Brought my 2002 Chevy S10 Crewcab in because of a rust spot less than the size of a credit card. It wasn't terrible but the truck has low mileage (approx. 70,400). He looked at it last week. I brought i spot less than the size of a credit card. It wasn't terrible but the truck has low mileage (approx. 70,400). He looked at it last week. I brought it in yesterday since he said it could be done in one day. True to his word I picked up my truck yesterday early evening. It is beautiful. The color matches and I couldn't be more pleased. It looks like a new truck. Thank you Monty and the Body Shop team. More
by elainej
Employees Worked With
Monty M. D. Wonnacott
