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46 Reviews of Mark Chevrolet - Service Center
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September 02, 2015
Great Service today Today was my 1st time at Mark Chevrolet. I had to bring my vehicle in for recall work and an oil change. Making the appointment was easy and they we Today was my 1st time at Mark Chevrolet. I had to bring my vehicle in for recall work and an oil change. Making the appointment was easy and they were able to get me in within 2 days of my call. The staff this morning was very friendly. I was told to expect about 2.5 hours for the recall work. With adding in the oil change I was there 3 hours. Exactly what I expected. Waiting room was clean and comfortable, and the coffee was always on hand..Thank you for that! I will return for any service needed and am actually looking at trading in the car and purchasing. More
by KellyK
Employees Worked With
do not remember
July 07, 2015
HHR-SS 2008 Very difficult to get through to the Service Department, always busy or no answer or leave a message, yet when I go up there, never any cars in the se Very difficult to get through to the Service Department, always busy or no answer or leave a message, yet when I go up there, never any cars in the service area. Not the most efficient service area. I am still being told that I don't driver my car enough to charge the battery and that is why the battery often goes dead. I have had 4 batteries put in all because of a dead cell caused by not driving enough. I am not buying that, I think there is so much electronics on the car that something is draining the battery. Never had this problem before and I have had 9 new cars in my 74 years until this one. More
by Badbob
Employees Worked With
Debbie, Bob, Rick
March 06, 2015
Great Job! I took my car in for service and it was done right the first time.....with a smile Thanks again for all your help with the problem I had with the ot I took my car in for service and it was done right the first time.....with a smile Thanks again for all your help with the problem I had with the other dealer. Much appreciated! More
by Angie
Employees Worked With
Bob and Eric
February 27, 2015
2008 HHR Chevrolet the wife and I have been dealing with this dealership for more than 4 years now, and they have done a great job at helping us with any service needs the wife and I have been dealing with this dealership for more than 4 years now, and they have done a great job at helping us with any service needs that we require. John and Jodi Rush. More
by John rush
Employees Worked With
Bob short service manager
October 11, 2014
Felt so comfy! I had 2008 Aveo that I took in for service. I was considering leasing and was contacted by Rich Naz. He took the time to answer all my questions. He I had 2008 Aveo that I took in for service. I was considering leasing and was contacted by Rich Naz. He took the time to answer all my questions. He is truly a nice person. A car salesman that you can like! Now I am leasing a 2014 Cruze. I love it! It fits my needs and budget. I recently had it in for an oil change and tire rotation. The new service department area is worth the wait. Very nice! Amanda in service is always so polite. The shuttle drivers are so kind, especially George! More
by Cruzer47
Employees Worked With
Rich Naz, Amanda, George
August 19, 2014
Auto body repair I was very pleased with my entire experience at Mark Chevrolet! From the moment I brought my car in for an estimate to the completion of the work I fe I was very pleased with my entire experience at Mark Chevrolet! From the moment I brought my car in for an estimate to the completion of the work I felt like I was treated with kindness, respect and helpfulness. They answered all of my questions and helped through the entire process of an insurance claim. When I picked up my car I was amazed with the work they did. I was also very surprised and happy to see that they took the time to clean up the inside and outside of the entire vehicle! It was like I was driving off of the lot with a brand new car again! More
by Rondaduran
Employees Worked With
Rental agent
August 07, 2014
Warranty Work I recently had to have two recalls completed on my 2012 Traverse and took it to Mark Chevrolet for the work. I chose Mark Chev because of the outstand I recently had to have two recalls completed on my 2012 Traverse and took it to Mark Chevrolet for the work. I chose Mark Chev because of the outstanding customer service I had experienced in the past. This visit was no different. When making the appointment, Amanda in the service department went above & beyond to work around a busy schedule I had. Once my vehicle was taken in, the repair work, along with an oil change was completed quickly. When I arrived to pick up my vehicle I was promptly greeted and was in and out quickly. I will return to Mark Chev for all my service needs in the future. While I have several dealerships within a 5 mile radius, the extra drive is worth the outstanding service. Great job, keep up the great work! More
by Jkcraig
Employees Worked With
Amanda Young
August 05, 2014
WARRANTY WORK I WOULD LIKE TO TAKE THE TIME TO GIVE RICK, THE SERVICE MANAGER A GOOD REVIEW DUE TO HIM HAVING A VERY PROFESSIONAL ATTITUDE TOWARD YOUR PROBLEMS AND I WOULD LIKE TO TAKE THE TIME TO GIVE RICK, THE SERVICE MANAGER A GOOD REVIEW DUE TO HIM HAVING A VERY PROFESSIONAL ATTITUDE TOWARD YOUR PROBLEMS AND TAKING HIS TIME OUT TO CHECK EVERYTHING OUT TO MAKE SURE IT IS TO THE LIKING OF THE CUSTOMER. THANKS RICK! More
by willisel
Employees Worked With
BOB & RICK
August 01, 2014
great at selling you a car, Lousey at service after the sale Ready to take your money. forget lifetime value of a customer. good at trying to get your money. Well l after 3 vehicles and the last lemon Chevrole Ready to take your money. forget lifetime value of a customer. good at trying to get your money. Well l after 3 vehicles and the last lemon Chevrolet equinox never again will I step foot in Mark Chevrolet. More
by Lucendia
Employees Worked With
Rocl Thonsberry
June 16, 2014
Terrible service. Terrible customer care. NEVER going back My car is part of the Cobalt recall disaster of '14 with the ignition switch issue. I called on April 23 and ordered my part. Called back multiple t My car is part of the Cobalt recall disaster of '14 with the ignition switch issue. I called on April 23 and ordered my part. Called back multiple times and told it wasn't in yet. I understand that wasn't their fault. So, I called early last week (week of 6/9)and asked for a loaner car if my part was going to be delayed any further. All of a sudden - my part is there! Nice. I should have stayed away. I make an appointment and inform them I have a remote starter. I was told it wasn't a problem. Dropped the car off for service at 8am on Saturday, June 14 and informed the person that took the keys that I had a remote starter on the car. Great. Three hours later - car is ready. Go and get it and try the remote starter. It doesn't work. I walk back in and talk to the person at the desk who gets the manager. Older guy in a suit. He tells me it's an aftermarket remote starter and therefore not his problem. I ask how this is possible since it worked when I dropped it off. He continues to tell me it's not his problem. I call him a few choice words and leave. Except - MY CAR WON'T START. Get the manager again who tries - nothing. He goes to get a tech. It starts. The tech says he's going to check it out. We wait. Wayne, the technician, came back out to talk to us with the name and number for a place i have to go to get the remote starter reset. He apologizes for the issue (THE FIRST PERSON TO DO SO!) and was the only good thing about this place. I now have to go to a different place to have them reset the starter before it can be used. If I hit the button - my car is on lockdown for 5-10 minutes and won't start. I understand that the dealership isn't responsible for making my remote starter line up, especially since it is aftermarket. However, I informed them twice that I had one and was told it wasn't a problem. Then, when I told them it wasn't working, they acted like they had no clue my car had one installed....guess the remote started on the keys I gave them needed a BIGGER NOTE??? The way the manager spoke to me was unacceptable. It's not "his problem" is never something a customer should be told. Bottom line - Wayne, you should go to a different dealership. You don't belong with this group. I will NEVER go here again, and because of this experience and the recalls that GM has been plagued with, I will not be buying a GM. Good luck on continuing to cause your customers pain. More
by jessann713
Employees Worked With
Vince (technician) and the manager
