Mark Chevrolet
Wayne, MI
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Great Staff Great Price I've recently purchased my third vehicle from Mark Chevrolet, and as always the process went smoothly and I feel as though I got a GREAT deal. My sale I've recently purchased my third vehicle from Mark Chevrolet, and as always the process went smoothly and I feel as though I got a GREAT deal. My salesmen was Alan K, and he did a phenomenal job! Answered all of my questions, explained financing, went over my credit, and overall made sure I was comfortable with the deal. I decided to lease a 2014 Silverado 1500 Double Cab LT, and let me tell you I love that truck! I will definitely recommend Alan to my friends and family as well as Mark Chevrolet! More
First time car buyer I lease my first car from them a black 2013 Malibu they had the car already washed and gassed up ready to go, when i saw a purple one I liked instead I lease my first car from them a black 2013 Malibu they had the car already washed and gassed up ready to go, when i saw a purple one I liked instead they changed some numbers and it was mine no problem. More
Best Customer Service My husband and I purchased a 2014 Traverse back in Decemver 2013 from Nesa and was the greatest service representative we had ever experienced. She h My husband and I purchased a 2014 Traverse back in Decemver 2013 from Nesa and was the greatest service representative we had ever experienced. She has now moved to the service department and has given us nothing but the best customer service ever. We had a issue with our radio shutting off automatically and spitting out CD's and took in my truck a couple times and the service team reloaded a program to see if it would fix the issue. It was still happening and so I called back and spoke to Nesa, who was going to speak to her manager to see what else can be done. Although that was a busy day for her, she did tell me she was going to call me back that day, however, she went to great lengths to contact me after hours to let me know what they were willing to do. My Traverse is now in the shop and was even given a rental as the warranty is still good on my truck and nevertheless, her brite smile make me want to see her as she treats us like family. We are so pleased and thankful for Nesa and her patience in getting things resolved for us that we would recommend this dealership to family and friends that are thinking about purchasing or leasing a vehicle. Thank you Nesa for your loyalty and support you have given us during this time of service. More
Took my truck in because I had to jump it every morning for work and after work to get home. Took it in one week later I get it back they said it was my remote start/ alarm and took it out. The next aftern for work and after work to get home. Took it in one week later I get it back they said it was my remote start/ alarm and took it out. The next afternoon leaving from work the battery was dead. I've had to jump start it twice a day this whole week. More
I took my car in to figure out why it wasn't starting, and it took them a whole day to figure it out. I had to call the center twice, for updates because no one called me as was promised. The ve starting, and it took them a whole day to figure it out. I had to call the center twice, for updates because no one called me as was promised. The very next day, I was called about what the issue was, and that it would take about 2 hours to complete. I didn't get a callback until 4 hours later, and that was to tell me that the part wasn't there yet. So, at this point I asked to speak with a manager. I spoke with a service manager by the name of Rick, and he wasn't helpful at all. He actually sided with the service girl. So, I called back and wanted to speak with the General Manager, his name is Chris Cabana. He was the worst of all, he was very condescending. After, I explained my displeasure with my experience there, he asked me about trading in my car and getting a new one with them. I told him, I don't plan to ever come back his exact words were "why not, you don't like us". I swear to you, at that phone I wanted to scream. I called again and spoke with the receptionist, and said I have spoken with a service manager and the GM, and this is by far the worst experience ever. She gave me to another person, who sold himself as a manager, when in fact I later found out he is a service guy. However, he was the most helpful of everyone I encountered, and that's not saying much. I told him him that Chris Cabana was a condescending xxxxxxx over thr phone, and that I would not ever come back to this dealership for service, or to buy a vehicle. After much back and forth he was able to knock of $40.00 off a bill that equaled $340.00. I was so disgusted with that place, I wouldn't recommend anyone go there. Their are many other dealerships in the area that have better service. The only reason I went was because they had GM parts, and I read some decent reviews on goggle. It was by far the worst customer service, I've ever experienced. Please look else where to get your vehicled service, or if you are looking to purchase a used or new one. More
Thank you to Trish and mark who helped me, in the middle of the flu, get into a new Equinox. Best Christmas present ever. My father also appreciated your service as well. Highly Recommend!!! of the flu, get into a new Equinox. Best Christmas present ever. My father also appreciated your service as well. Highly Recommend!!! More
I brought my Chevrolet Impala into Mark Chevrolet for rust issues a few weeks ago and met with "Charles" from the body shop who inspected my car and advised that he should have Jim Evans (service center rust issues a few weeks ago and met with "Charles" from the body shop who inspected my car and advised that he should have Jim Evans (service center mgr.) take a look at my car. Mr. Evans and Charles looked my car over and then we discussed what they could do for me regarding the rust issue on my car. Much to my surprise Mr. Evans provided me with a very acceptable resolution regarding the cost of repair which I quickly agreed to. I was then handed over to Bob Wozniak (Mgr. body shop) and the repair was quickly scheduled and completed. I do not normally comment on customer service issues, but felt that the courteous and professional manner in which my issue was resolved thoroughly impressed me. Needless to say, when it comes time for my wife to get rid of her Ford, we will be visiting Mark Chevrolet for a replacement. More
I bought a Chevrolet Malibu from Mark Chevrolet. Trish Hampton was the sales person. This was a very pleasant car buying experience for me. Trish was very helpful and always kept me updated on the process Hampton was the sales person. This was a very pleasant car buying experience for me. Trish was very helpful and always kept me updated on the process. Excellent customer service. I will certainly consider Mark Chevrolet in my future car purchases. Highly recommended. More
Just moved from Clinton township to Canton, and this was the closest Chevy dealer to my home. I previously went to Moran Chevrolet for all of my service, but of course that's too far. I came in for an oil c the closest Chevy dealer to my home. I previously went to Moran Chevrolet for all of my service, but of course that's too far. I came in for an oil change at 9 am, I also asked the service man to check on two problems that I was told I previously had. It took 2 hours for the oil change and was never told about what I inquired about, as a matter of fact, they weren't even listed as recommendations. Also, the oil change is kind of high. More