Maritime Chevrolet of Fairfield

Review for Service Dept I have owned, bought a few from, and serviced numerous Chevy's over the past 15 yrs at this dealership and have had an overall very positive experien I have owned, bought a few from, and serviced numerous Chevy's over the past 15 yrs at this dealership and have had an overall very positive experience with their service department,. At one point (when I had 3 teenage drivers), I actually had four Chevy's being serviced here on a fairly regular basis for oil changes etc. (I should have asked for a fleet discount -LOL). During my most recent service appointment (on 1/16/18), both the Service Manager (Ralph), the service advisor (Marissa) and the mechanic/tech (whose name I regret I can't recall) were all great . The Mechanic/Service Tech even took the time to personally go over a few things on the car I should check on more frequently now that the car is getting near a 100K miles. Plus Ralph (the Service Manager) even advised me of an internet service special price discount for the coolant flush on my car (and which I was there for anyway in addition to also getting an oil change and tire rotation) and that saved me about 40 bucks. In my opinion, having dealt with this service department for a long time on numerous cars, Ralph (the Service Manager) is what really makes the difference for this Chevy dealership's service department. He does an exceptional job of trying to keep his customers happy and does a great job insuring that there is good communication re car repairs/service among the service advisors, the service techs/mechanics and the customers.. More

exceptional Service The minute we meet frank he made me feel comfortable,every informative,he offered me to test drive the car do a walk around and then proceeded to fill The minute we meet frank he made me feel comfortable,every informative,he offered me to test drive the car do a walk around and then proceeded to fill out the paper work over all I had a great experience with frank More

2019 Chevy equinox Warren Greatsinger is professional and courteous,He Was able to locate the exact vehicle I wanted with all the right equipment he spent a lot of time Warren Greatsinger is professional and courteous,He Was able to locate the exact vehicle I wanted with all the right equipment he spent a lot of time with my Wife and myself explaining to us How to properly use all the new features on the car. All of the employees at the dealership Were kind and courteous and that’s the reason we’ve been customers for almost 9 years,Thank you More

Dishonest across the board I purchased a new truck at Maritime and from the floor manager to the salesmen and the service rep who fields phone calls regarding service questions I purchased a new truck at Maritime and from the floor manager to the salesmen and the service rep who fields phone calls regarding service questions and appointments, I experienced lie after lie. It started with a guarantee of a specific APR at the time of purchase, which quickly rose to a different number upon signing the paperwork as I dealt directly with the finance manager. By that time, I had put in enough energy to simply "go with it", that's on me. Then, with the truck wheel locks, the old lug nuts along with the wheel lock key was supposedly put into a small black box and stashed by the dealership in either my center console or glovebox. After turning the car inside out along with my home thinking I misplaced it somehow, I found the lug nuts and wheel lock key in an open plastic container inside the bag the original floor mats came in. Maritime told me that there's no way for them to replace the key without the wheel lock key registration number, and that the only way they could remove the wheel locks was by force, which would cost potentially $100's in labor plus the charge for new lug nuts, not to mention the high probability of doing damage to the rims. I called the general Chevrolet customer service and it turns out that there's a company that can easily replace these wheel lock keys for a minimal charge. I find it very suspect that Maritime didn't know anything about this basic service-- clearly a way for them to steal a few more hundred bucks from their customers. Needless to say, dishonest. I have taken my future service needs elsewhere and would caution anyone before working with Maritime Chevrolet. More

Went there for a service recall, it was outstanding service, Last visit and service were outstanding. However before this visit I went there to get a diagnosis for an issue with the transmission, one of the cus Last visit and service were outstanding. However before this visit I went there to get a diagnosis for an issue with the transmission, one of the customer service agent was not honest, when I dropped the car he mentioned that they need to car for 2 hours to look into the issue prices at $139.00 per hour, I agreed to the 2 hours diagnosis, then he called to ask for f possible to have the car for few more hours they need to do a deep dive into the issue, but he failed to mention, that they would be charged for the extra time, at first he said 2 hours is plenty to figure out the issue- using a computer- but his argument was that they had to open the engine, and they needed more time to put together, which is xx. So instead of the 2 hours charge I got charged for 5 hours, I called and complained they gave me a discount of $25.00, another xx. I went back this time knowing that the service is free of charge but I was still spectical, but I was treated fairly this time. I have a new car and I hope I can feel confident to take the car back there for service, by the way i noticed that agent was no longer there. Was he fired? I hope he was. More

Great service with a smile With no appointment Ralph is the best service manager you could get please do not lose him Thank you so much keep up the good work. with a smile With no appointment Ralph is the best service manager you could get please do not lose him Thank you so much keep up the good work. More

Great experience! Our oil change appointment was so easy. We are very pleased with our experience at the dealership. We will definitely recommend them to our friends an Our oil change appointment was so easy. We are very pleased with our experience at the dealership. We will definitely recommend them to our friends and family. Thank you! More

Waste of my time Absolutely terrible customer service. Had an appointment and waited over an hour just to be told "when you go to your doctor do they see you exactly a Absolutely terrible customer service. Had an appointment and waited over an hour just to be told "when you go to your doctor do they see you exactly at your appointment time?" "The appointment time is just a time to meet and bring your car in". The service department acted like I was bothering them! When I was the one that did not want to wait for an hour for my car to move from it's parking spot. When I told them (an hour and 45 mins in) that I had to go to work they stopped working on my car and printed me a document that said "come back and replace sensor if problem occurs again". They didn't even tell me what was wrong with my car . Thank you for the terrible communication and the horrible customer service. I will not be back. Don't waste your time like I did ! .... I understand that it takes time when you bring your car in, but if you have an appointment they should at least take a quick Look at the car within 20 mins so you are not waiting there for no reason. More

Maritime I have bought several cars from these guys over the years always pleasant to work with ! I would highly recommend Ralph if you where go there I have bought several cars from these guys over the years always pleasant to work with ! I would highly recommend Ralph if you where go there More

the Best Very good deal . Easy paper work . Exelent knowlege of the cars . I would go back and back to buy all my cars at this dealership Very good deal . Easy paper work . Exelent knowlege of the cars . I would go back and back to buy all my cars at this dealership More