Marion Toyota | Page 19

BUYER BEWARE!! ATTENTION! Before you do business with Marion Toyota, please read about my experience with their sales department and then come to your own conclusion ATTENTION! Before you do business with Marion Toyota, please read about my experience with their sales department and then come to your own conclusions about their integrity as a business. On August 14, 2015, I purchased a used 2010 Mercedes GLK SUV with 66,000 miles from Marion Toyota for $23,147. The vehicle was described to be in a perfect running condition by both the salesperson and on Marion Toyota’s Web site. Marion provided a 3-month, 3,000 mile warranty that covered the powertrain. At no time during the sale did they disclose to me that, prior to the sale, the vehicle had major engine trouble as a result of improper repairs performed by Marion or by a shop summoned by Marion. Last month, after having driven the vehicle just 3,500 miles, the engine began making a grinding noise, so I took it to Hi-Tech Automotive, of St. Peters, Missouri, to diagnose the problem. Hi-Tech disassembled the oil pan and immediately noticed metal shavings in the oil. They advised me there was major internal damage to the engine, and that I would likely have to replace the engine at a cost of $9,000, which I can't afford. On Jan. 16, I reported the problem to my saleswoman at Marion. She stated that before they sold the car to me, $5,000 worth of engine work was done at Plaza Mercedes in Creve Coeur, Missouri, to which she referred me. The advisor at Plaza informed me that Marion Toyota or a shop used by Marion had previously attempted repairs to the vehicle, but they were improper, and Plaza was summoned to correct them. He stated that the flywheel was cracked, and other components were out of adjustment and/or improperly re-installed. Because of the extent of the damage, he stated that Plaza did what they could to correct Marion’s faulty work so that Marion could sell the car, but could not guarantee anything. I made several attempts to speak with Marion’s management about the issue, but they didn't return my calls. I then filed a complaint with the Better Business Bureau, and they responded to the BBB by saying that because I didn't buy their extended warranty at the time of the sale, there was nothing they could do to help, even though I've only driven the car 3,500 miles! However, given the improper repairs and resulting damage to the engine when the vehicle arrived at Plaza, any aftermarket extended warranty Marion Toyota would have sold me would NOT have covered replacement of the engine, as it had a major, pre-existing condition. I have been without transportation now for over a month, and don't have the $9,000 to replace the engine. More

we just bought our 4th Prius at Marion Toyota We've purchased 4cars from Marion Toyota and have always had a very pleasant experience. We just purchased our 4th Prius with Kevin Waldrop who's is We've purchased 4cars from Marion Toyota and have always had a very pleasant experience. We just purchased our 4th Prius with Kevin Waldrop who's is an outstanding sales associate . We always ask for him. We drove the new 2016 package 4 Prius but decided it was a little too sporty for us so we purchased the new 2016 Prius v. We are very happy with it and we thank Kevin for his patience and knowledge. We left feeling very comfortable with our new car. We would recommend Kevin and Marion Toyota to everyone.. Actually we did..our granddaughter purchased a Prius from him last year. He's practically family. Jim and Jan Griffith, Herrin,Il More

Knowledgeable staff, quick process once purchase agreement Our sales representative Joseph worked hard but professionally for our business. Nice selection of quality vehicles. Paperwork was quick and all other Our sales representative Joseph worked hard but professionally for our business. Nice selection of quality vehicles. Paperwork was quick and all other involved staff were professional as well. More

Used car transaction I posted my Acura on Autotrader and was contacted by Marion Toyota - quick and easy process over the phone and fast closure - within a few days I had I posted my Acura on Autotrader and was contacted by Marion Toyota - quick and easy process over the phone and fast closure - within a few days I had check in hand. More

Great Steve Lively did a great job. Did not pressure me in any way. He makes the buying experience painless. I will recommend Marion toyota to all my f Steve Lively did a great job. Did not pressure me in any way. He makes the buying experience painless. I will recommend Marion toyota to all my friends More

Great! marion Toyota came through for us! We were ready to sell our truck and they found us. The dealership was great to work with. We would highly recommend marion Toyota came through for us! We were ready to sell our truck and they found us. The dealership was great to work with. We would highly recommend this dealership to anyone looking to buy. Dave worked hard to make sure everything was done correctly and timely. Thanks so much! More

Awesome We've met a very nice sell man. He was really helped and we successfully picked up a nice car. We appreciate a lot for Mr. Joseph. We've met a very nice sell man. He was really helped and we successfully picked up a nice car. We appreciate a lot for Mr. Joseph. More