Marion Chrysler Dodge Jeep Ram

I had the pleasure of working with R. J. He was kind, respectful and helpful throughout the whole process. Very knowledgeable and went above and beyond to get me the ride I wanted . 10/10 J. He was kind, respectful and helpful throughout the whole process. Very knowledgeable and went above and beyond to get me the ride I wanted . 10/10 experience. I will absolutely be sending friends and family his way! More

Chris is the best. He has helped me for years. Would buy everything from him. He tries his hardest to help you out. He has helped me for years. Would buy everything from him. He tries his hardest to help you out. More

Caly was delightful to work with! The transaction went smoothly and we are very pleased with our purchse. The transaction went smoothly and we are very pleased with our purchse. More

Don’t do it. If this dealership is selling a 1962 Corvette at the 1962 price, don’t buy it. If they are giving away tufts of hair, cut from the original Chewbac If this dealership is selling a 1962 Corvette at the 1962 price, don’t buy it. If they are giving away tufts of hair, cut from the original Chewbacca suit worn in The Empire Strikes Back with every car purchase, don’t do it. If they are giving away an original vinyl record of “Sgt. Pepper’s Lonely Hearts Club Band” autographed by John, Paul, Ringo, and George to the first buyer of the day, just don’t. So, hey! I’m Theresa and I want tell you about my experience with this dealership. I was looking for, and found, a Chevy 2500HD at Marion CDJR. Actually my boyfriend, Stephen, found it and showed it to me. I liked it so Stephen did some leg work like the good boyfriend he is and contacted Joshua. Joshua did a video tour of the truck for us and stated it had no issues he was aware of. Thanks Joshua. So Stephen asked him to work up an out the door price without haggling over the sticker price. Joshua explained to Stephen he could have the truck delivered, but since we were over the 300 mile free delivery radius by 57 miles we would be charged $2.00 a mile for the 357 miles coming out to $714.00. Well that stinks but I liked the truck, so ok. Joshua gave a lower price than most places I had checked for my trade in, a 2021 Tundra Nightshade Edition. Stephen asked Joshua if we could give a $5,000.00 deposit to hold the truck for a few days to sell my Tundra and we would pay cash for the truck. Well, no, they won’t do that. Again, it stinks, but I do understand why they won’t hold vehicles. But wait, there’s more. . . The next day I talk it over with Stephen and we decide to just go ahead and put $10,000 down, finance the rest, and pay off the loan after I sell my Tundra. Good idea, right? So, I call and speak with Patrick, who was nice. I give him my information and he runs and does his loan approval and so on. Patrick then calls and states he received a fraud alert on my SS#. Interesting. Then Patrick looks at the form and it auto-populated Stephen’s name with my information. Not good, but mistakes happen. Finally get that ironed out and Patrick gives me a price of (X) payment a month. Ok, Lets’ do it. The next day I get a call from the dealership stating Patrick had forgotten to add Virginia tax to my total and (Y) amount will be added to my total making my payments (Z). Of course, this was AFTER I had already signed all of the E-signature paperwork. More paperwork anyone? I had to do all that all over again. At this point I am wondering if they have ever sold a car remotely before? E-signature is not acceptable for everything and they will need to Fedex me some papers to sign. Ok, overnight me the paperwork. Days later I receive the paperwork, sign it, and Fedex it back. Ok, everything else should be cake. Yeah, should be. So, then as I am arranging the shipping I speak with Caly who advises me I will have to pay the driver upon delivery because they use a third party. What? Why am I just learning this? Caly stated he takes cash or check. So, I tell Stephen about this and he suggests I call back and make sure he takes a personal check, which I did. Good thing! He does not take a personal check, it has to be a cashiers check or cash. So now I have to go out and get over $700.00 cash or cashier’s check to pay this third-party driver upon delivery. I asked Caly who to make the check out to and she stated Marion CDJR. WHAT?!? I thought it was a third party? Now you are telling me to make the check out to the dealership? Why not just include it in the price? I asked Caly about this and she gave me an example about a restaurant buying cups and that’s how third party works. Again, WHAT?!? There is a character maximum. in short, We were lied to about keys and delivery. When the truck showed up, the console was broken! If Chuck Norris told me to buy a vehicle here again, I would. Who's gonna tell Chuck no? But that's the only way. Just don't More

My sales associate Russell Hink did a wonderful job leading me through the purchase of my new Ram 2500.He answered all my questions in a timely manner.It was a good experience for me and enjoyed the wh leading me through the purchase of my new Ram 2500.He answered all my questions in a timely manner.It was a good experience for me and enjoyed the whole process.He is an asset to the dealership. Will be doing more business with him. I would recommend him to anyone wishing to purchase a vehicle. More

A.K made things very easy and simple. He’s a friendly person and easy to speak too. I would come back and ask for him one day in the future. person and easy to speak too. I would come back and ask for him one day in the future. More