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Marino Chrysler Jeep Dodge - Service Center

Chicago, IL

4.2
272 Reviews

272 Reviews of Marino Chrysler Jeep Dodge - Service Center

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March 05, 2021

Always very professional, explains options available, provided a comfortable area to relax while my vehicle was serviced. There was a wheel cap missing, I was not aware of, ordered it for me & I picked i More

by Junior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit, Junior, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 02, 2021

Needed service and they were able to take me in the following day so I was appreciative of that . They took my info and took care of the problem. 👍 More

by Chupdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 01, 2021

It was a good experience overall. Customer service It was a good experience overall. Customer service timing as well. Entertains ESPN in TV helped time go faster so your in neighborhood see you in fu More

by Johnny Negron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cardenas
Mar 01, 2021 -

Marino Chrysler Jeep Dodge responded

We appreciate the 5-star rating and review, Johnny! Thanks for sharing, take care!

February 19, 2021

From the moment I made the appointment on the phone to the moment I picked up my truck. Staff is professional and helpful. The woman who took my call took the time to help answer my questions and found a More

by Jmoe94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve service manager
Feb 22, 2021 -

Marino Chrysler Jeep Dodge responded

We are so pleased to hear you had an excellent experience with our service team. We appreciate the amazing rating and we hope to see you again.

February 16, 2021

Lloyd fixed my car right. suspension noise is gone and vehicle drives smooth. Will come back again for future services and maintenance. Thank you Lloyd More

by Khalid
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Martin
Feb 17, 2021 -

Marino Chrysler Jeep Dodge responded

Khalid, we are very happy we could provide you with a positive experience, and we hope to be of service to you again in the future. Thanks for the 5-stars!

February 10, 2021

Not quite a good experience, my questions were vaguely answered, felt not well respected as a customer as well as an individual. Had the same feeling while making the appointment by telephone. More

by Carmen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Martinez
Feb 10, 2021 -

Marino Chrysler Jeep Dodge responded

Carmen I am so sorry to hear you did not have an enjoyable experience. Can you please call and ask for Bob Whiteman at your earliest convenience so we can better understand what happened and we can improve.

February 04, 2021

Once I got an appointment the customer service was excellent. Car was ready faster than expected. Good communication and clean dealership. The coordination with Enterprise for a loaner car was very c More

by Grasshopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Mroz
Feb 04, 2021 -

Marino Chrysler Jeep Dodge responded

We appreciate you taking the time to leave us this great feedback and rating. If you ever need anything else from us, please feel free to give us a call or stop by. Until next time, take care!

February 02, 2021

My service experience was great back on Saturday 1/30. Once again Jose helped me with all my questions and concerns regarding my recall. I been dealing with him since I first had my car in service from th More

by AARON ONEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Marino Chrysler Jeep Dodge responded

Aaron, very happy to hear you had a great experience with Jose during your service visit and we appreciate the feedback. Until next time, take care!

January 29, 2021

I received outstanding services from Teresa and the services team Jose was also a great help will visit again and recommend Marino's to others. More

by Deandreb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you for the positive feedback on Teresa and Jose! We appreciate the 5-star rating, and we look forward to future visits!

January 27, 2021

The staff at Marino have always been honest, friendly and prompt when I have dealt with them. From the moment I make a service appointment to the time it is complete they make me feel like a valued customer More

by Jrjalloway2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cardenas, Steven Nunez, Parker Stogdill
Feb 01, 2021 -

Marino Chrysler Jeep Dodge responded

We appreciate this glowing review and 5-star rating! Thanks for taking the time to share - we take pride in our customers satisfaction. Until next time, take care!

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