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Marino Chrysler Jeep Dodge - Service Center

Chicago, IL

4.2
272 Reviews
Call Service Center (773) 777-2000

272 Reviews of Marino Chrysler Jeep Dodge - Service Center

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April 30, 2021

I usually bring my car in for oil change. Jan is always very attentive and my car is serviced on time. Friendly and welcoming environment. More

by WG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us.

April 30, 2021

Each and every time I bring my car in, these guys make me feel like family. He is a great advisor. Attentive and super friendly. More

by WG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you for the 5-star feedback on our team, we appreciate it!

April 13, 2021

Staff are always friendly, kind and courteous. Service staff always takes the time to explain or answer any questions you may have. Facility itself is always neat and clean. Keep up the great work ! More

by lmsmojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the terrific review and feedback on our service team! We always appreciate feedback and knowing when we meet the needs of our customers. Take care!

April 09, 2021

Steve was very courteous and professional. He took the time to listen to all of my concerns. He kept me informed during the repair process. More

by Suesmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven R Eichler
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Apr 09, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for taking the time to write such a positive review on Steve. We hope we can be of service to you again someday!

April 09, 2021

4th time with the same problem, have been waiting from 8AM to 6:30 PM in waiting room, nobody gave me any updates than I decided ask them what is going on, the guy in the office told me that my car is not More

by cezarym90
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Martinez
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Apr 15, 2021 -

Marino Chrysler Jeep Dodge responded

We are concerned with this review. We offered alternate transportation to Cezary and Enterprise would not approve him for a loaner car so we offered to give him a ride home because it was going to take all day. The customer said no problem Ill wait. Not only that you harassed a female colleague at the dealership and asked her out on a date. We are good with you not coming back to the dealership. Drive safe

Apr 16, 2021 -

cezarym90 responded

Yes, they offered me alternate transportation but I couldn’t find my driver license( found later) so I decided to wait in waiting room, nobody never offered me ride home, I used Uber service to get me home, work and back to the Marino Dealership, I have never in my life harassed anybody, nobody never let me know that my car will not be ready at this date 04/08/21 . I picked up my car on 04/15/21 and it’s still not fixed I was told by Carlos, they ordered the parts and still waiting, I dropped this car at the dealer ship in much better condition than I picked it up. This is my second car I have bought in this location, they were very nice to me when I was buying the cars, the problems started later in the service. I hope they can fix it and solve this problem with better way than saying: you can go and never come back: if not I need a clear answer from them that they are not able to do it. Thank you

April 07, 2021

Carlos did an excellent job in helping me to get my Jeep ready for a road trip. Very Professional. Great guy who really cares about my needs. Thanks, Lou More

by Lhaboush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2021 -

Marino Chrysler Jeep Dodge responded

We appreciate the awesome feedback on Carlos. Thank you for rating the experience 5-stars, and we hope to see you again. Take care!

March 31, 2021

Very good service knowledgeable staff. Service dept very clean and professional from start to finish. Definitely recommend to a friend to service their Jeep here. More

by Michael.Franco08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2021 -

Marino Chrysler Jeep Dodge responded

We are very happy we could provide you with a fantastic experience, Michael, and we thank you for the recommendation on our service. Have a great day!

March 29, 2021

I was first time there and they fix my car 👍Thank you to all,job well done! I will return! special thx to Santiago a More

by Ilie Mihali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago 👍
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Mar 29, 2021 -

Marino Chrysler Jeep Dodge responded

We appreciate you taking the time to leave such a positive review on your service visit, Ilie. We look forward to being of service to you again. Have an excellent day.

March 22, 2021

Jose is the definition of what customer service is suppose to be. He goes out of his way to make sure you’re updated on your vehicles status. I can leave a voicemail for him and 10-15 minutes he’s cal More

by Asanchez17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit and Jose, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 12, 2021

John was very efficient. I am always satisfied with the service at Marino Crystler Jeep Dodge.. I will return in the future for my auto needs. More

by SandraRossi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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Mar 12, 2021 -

Marino Chrysler Jeep Dodge responded

We can’t thank you enough for writing this awesome review for our dealership, Sandra! It was a pleasure to help you, and we look forward to doing so again.

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