Marino Chrysler Jeep Dodge - Service Center

Bad customer service Does not keep customers updatedAnd Bad customer service Does not keep customers updated And that is one of the most important thing communication!!! Also car not fixed properly they Bad customer service Does not keep customers updated And that is one of the most important thing communication!!! Also car not fixed properly they do not give you a sense of urgency and expect you to wait another week to bring it back for there mistake!!!! More

Avoid the service department! Most dishonest scammers I’ve ever encountered. I brought my Jeep in to have the AC looked at as it wasn’t blowing much cold air. When I made the appointment on their web I’ve ever encountered. I brought my Jeep in to have the AC looked at as it wasn’t blowing much cold air. When I made the appointment on their website, I was quoted an estimate of $132.41. When I got there the estimate was $235 just for the “analysis” before they even looked at it. After about 25 minutes the Service Advisor brought me out to have the mechanic show me something. While conducting the “complimentary multi-point inspection” they determined that the steering gear had a “severe leak” and needed to be replaced at a cost of $2,690. Also, after supposedly running dye through the AC to test it, they claimed there was a trace of dye leaking and the condenser and expansion valve needed to be replaced, cost of $2,006. So bringing it in to have the AC looked at is now going to cost me $4,696 before tax. Something seemed off about the situation and the Service Advisor, Rafael Martinez, who didn’t share any real details about the tests and what they claimed they found. Total lack of empathy for the situation. I told him I’d think about it and was going to get a second opinion. He just shrugged his shoulders and said, “Okay” and processed the $235 charge for the “analysis.” A few days later I took it to a dealer that is managed by a family friend (only reason I didn’t go there first is that it’s 3 hours away). They found nothing wrong with the AC. It only needed to have freon added. Total of $180 for the test and freon. Works great now. And… absolutely nothing wrong with the steering gear! Two different mechanics there looked at it over two days and they said there wasn’t any evidence of dye having been run through the AC or steering as Marino claimed (standard procedure to test for leaks). Claiming there was a “severe leak” and recommending replacement was pure fraud and/or mechanic incompetence. Marino owes me $235 and a severe apology. I would strongly caution anyone considering going here for any vehicle service. More

Good service, nice waiting area, and helpful, friendly courteous staff courteous staff More

Traveling out of town engine light was on the service department took great care of us Got us back on the road 100 stars ⭐️ Yay department took great care of us Got us back on the road 100 stars ⭐️ Yay More

Excellent customer service! The check in was smooth. The service department was ready and able to address any issues. Santiago was friendly and kept me informed about progress. The vehicle was delivered on service department was ready and able to address any issues. Santiago was friendly and kept me informed about progress. The vehicle was delivered on time. More

Excellent efficient serviceI went in for an oil change Excellent efficient service I went in for an oil change and tire Rotation with no appointment I was done in 40 minutes Very quick service Excellent efficient service I went in for an oil change and tire Rotation with no appointment I was done in 40 minutes Very quick service More

Awesome staff (James) timely service everyone is professional and friendly. Easy to make an appointment and James worked with our warranty company.Easy Big comfortable waiting room professional and friendly. Easy to make an appointment and James worked with our warranty company.Easy Big comfortable waiting room More

Steve the service manager was particularly helpful in keeping me up to date on the progress of getting a new key made for my Pacifica. I was also impressed that Parts had the blanks in stock so I could g keeping me up to date on the progress of getting a new key made for my Pacifica. I was also impressed that Parts had the blanks in stock so I could get this done quickly before I went on vacation the next day. More

Great customer service I love the attention towards the guest high expectations meet value standards optimize quick obsessional progress to serve you better definitely recommendation 👍🏼 guest high expectations meet value standards optimize quick obsessional progress to serve you better definitely recommendation 👍🏼 More