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Marino Chrysler Jeep Dodge - Service Center

Chicago, IL

4.2
272 Reviews

272 Reviews of Marino Chrysler Jeep Dodge - Service Center

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August 26, 2021

Marino dealership has a great staff made the process to get my car serviced very painless 😆 I’ve been coming to marino for years always great service all around More

by Jose2453
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you for your business Jose! We always look forward to seeing you at your service appointments! We truly appreciate you taking the time to write us a review :)

August 25, 2021

I took my car in for service and originally I was told it would take some time to complete…but to my surprise my car was fixed within 2 days of bringing it in and Bob was great and kept me in the loop of thi More

by Denise J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Whiteman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Marino Chrysler Jeep Dodge responded

Hey Denise, thank you so much for the kind review, we truly appreciate you taking the time to share about your experience with Bob and our team. We certainly do our best to under promise and over deliver and it sounds like that strategy has worked out for us here again. We look forward to taking care of you and your vehicle for many years.

August 20, 2021

Por medio de un amigo me recomendaron a Juan Carlos y es una persona muy eficiente en su trabajo y muy amable y gracias a él nos llevamos carro del año More

by Marcosaguilar1281
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Aug 21, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks Marcos! We are so happy to hear you had such a great experience with JC.

August 17, 2021

Received horrible service spent 1.5 hours waiting for a battery change on my key fab. Then got home to find they didn’t fix my key fab. Now I have to go back again and spend valuable time waiting for them More

by rlpolicastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Ebe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Ebe
Aug 21, 2021 -

Marino Chrysler Jeep Dodge responded

Hey rlpolicastro, I'm so sorry to hear that you had a poor experience with us, but I can assure you I'm here to help. Please, reach out to me at happycustomer@marinocjd.com so I can try to help out here. We obviously missed the mark here but we will for sure make it right for you.

August 14, 2021

Staff was so pleasant and welcoming, I had a problem and Bob helped work it out for me. More

by eneffect1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Carley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob , Santiago Rosales
Aug 16, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks eneffect! We are glad to hear that Bob was able to clear up any concerns you had.

August 10, 2021

Jose was my point guy and he was great. Technician couldnt find the problem even though it had an error code. I’m a little worried about that. More

by Bertagna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Marino Chrysler Jeep Dodge responded

Hey Bertagna, I'm glad to hear you had such an awesome experience with Jose, but don't worry, if that error code pops back up we've got your back for sure! Please feel free to shoot me a message at happycustomer@marinocjd.com if you'd like me to have our Service Director Bob take a second look at your RO and review his thoughts with you.

August 10, 2021

Thank you again for a prompt and courteous service appointment. All went well with my annual maintenance program - oil change, tire rotation, and multipoint inspection. Five STARS! More

by Ray V.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you so much for the kind review Ray. We are thrilled to hear that you had such a fantastic experience with our service department. We appreciate your business and we look forward to seeing you at your next appointment.

August 04, 2021

Friendly, prompt service. I was greeted promptly and my issues were addressed and the vehicle was fixed when promised. I will definitely be going back. More

by mercman86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Marino Chrysler Jeep Dodge responded

Thanks for the awesome review Mercman! We appreciate you taking the time out of your day to share about your 5 star experience with us!

July 24, 2021

Great and efficient service. The employees are always respectful and very attentive. They always listen to my concerns and try their best to work around my needs. I highly recommend them. More

by WG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

This dealership has customer service down to slightest detail. Mr. Ralph Martinez always welcomes me with open arms and ensures my needs are consistently met. My vehicle is serviced in a timely manner a More

by Sjcannella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
Oct 18, 2021 -

Marino Chrysler Jeep Dodge responded

Thank you so much for taking the time to wrote us such a kind and thoughtful review. Customer Service is our absolute top priority here, it has always been a core belief of ours that the rest will fall into place fairly easily if our main focus is delivering a fantastic customer experience.

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