Marino Chrysler Jeep Dodge - Service Center

Marino is the place to go! Just can't say enough about my visit. I visited them to get my car serviced. Maria greeted me when I pulled in, very friendly and welcoming greeting. Just can't say enough about my visit. I visited them to get my car serviced. Maria greeted me when I pulled in, very friendly and welcoming greeting. I've been to other dealers and this was the friendliest. Will definitely be back to service my car here again. Will be thinking about that trade option. More

Great service all in all My family has purchased 3 cars from Marino CJD AS well as a close personal friend of mine. They truly made the entire process of purchasing a vehicle My family has purchased 3 cars from Marino CJD AS well as a close personal friend of mine. They truly made the entire process of purchasing a vehicle is easy as possible, surprisingly transparent. They really do go above and beyond. More

3 vehicles bought to date 1 to go. LITERALLY! Thanks to Daniel K. I have purchased 3 vehicles and now my last before retiring. Daniel K had a lot a patience to deal with this Puerto Rican women!! Thanks to Daniel K. I have purchased 3 vehicles and now my last before retiring. Daniel K had a lot a patience to deal with this Puerto Rican women!! Lol More

Bought my new grand Cherokee from here . Juan Carlos is a great salesman hard worker & dediciated . Gets straight to the point & tells how it is . Always trys to help in any way possible . H Juan Carlos is a great salesman hard worker & dediciated . Gets straight to the point & tells how it is . Always trys to help in any way possible . He's about making the customer feel at home. This the 3rd vehicle that we purchased from him . Never had no complains or none . Best salesman period . More

Service as it should be Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make Just have to give a HUGE thank you to Tony and the crew at Marino Jeep. My Grand Cherokee needed major service and they went above and beyond to make sure my experience was totally satisfactory. I've had many different makes of vehicles and service experiences and this was easily the best and least painful. You guys ROCK! Customer service after the sale is where it's at. Thanks again, Cherokees running fantastic More

Great shopping experience Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions Jeff and Luis were very helpful, they answered all of my questions. They were professional and friendly and were contacting me if I had any questions before my purchase! More

horrible service Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for ser Horrible service and even worst customer skills. Will not recommend to anybody, stay away from this place unless you like to be double charge for service. More

Par for the course I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to I took my 2015 Jeep Grand Cherokee Overland with about 8,000 miles on it to Marino to have the AC fixed. I explained to them Schaumburg attempted to fix it, but just recharged the unit and it is doing the same thing. Well of course Marino just recharged the AC, not fixing the leak, which is exactly what the Schaumburg dealer did two months before. The 2nd time I returned to Marino they found the leak and took 6 days to complete the fix. They returned the car to me and it worked better, but only gave about a 10 degree difference, I had the service manager look at it before I left that day and he agree with me it was not working correctly. I took the car that day because I needed it back from the week at the shop. So back to the Marino dealer for a 3rd time, but 4th time for this issue. They returned the car again, again, not fixed. The 4th time I returned the car, they found the rack and pinion defective and replaced it without my approval. I was not happy because if they cannot fix an AC I didn’t think they could fix this properly. I was correct, they couldn’t fix a rack and pinion correctly. They again, returned the car, and now the AC still didn’t work and now the car pulled to the left. Well, I brought it back to them the 5th time, and they didn’t fix the AC and then aligned the car incorrectly and it had a seriously pull to the right. 6th time I returned the car, and of course they couldn’t fix the alignment and the AC still is not like it was new. By this time the car had a whopping 10,000 miles on it. I traded the car in since it seems to be impossible to fix these cars or this service department needs a little training. They also returned the car dirty and it was like someone drove the car home and used it as a personal car. There was obvious trash in the car and stains from use. They also “test” drove the car over 14 miles, which seems very excessive to test the alignment. Now that doesn’t seem like a lot unless you live in Chicago. Also, you will need to call the service managers for updates, because they rarely call you with an update. When you talk to the service managers they will make up excuses until you just straight up call them out on their faulty work. And if you call and get the dealer management to involved, it will be a waste of time. Also if you feel like calling Jeep Corporate customer care rest assured that will also be a waste of time. They didn’t help at all. Who knows maybe others will have better luck with Jeep, but I highly doubt it. More

On Oct. 9th, at approx. 1pm, my mini van was towed to Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them Marino because it was the closest location. I was anxious to get a call from Marino because I have had this van less than 2 yrs. I had to call them the next morning at 9am. I was told that the person working on my van would be there at 10am but I could talk to someone else. This person told me that they had not had a chance to look at the van and that they only started at 8am. I got a call from Marino approx. 2pm and was told that the van was ready. He said that they had replaced the compressor at no charge because it was still under warranty. He recommended that I get the fuel injector cleaned. When I repeated the word "fuel" he said, "yes, fuel, that what your car runs on, fuel." "your car would get better milage."..."DO you want it done or not?' I asked about the price of the work and declined. When I got to the location to pick up the van, it was 3 employees and one customer. I still had to wait a least 5 minutes for someone to look in my direction. No greeting, just "Can I help you?". When I got home I discovered that they had taken my license plate frame off and replaced it with a Marino.com frame. I think they should have asked me first. More

They don't care to fix my car that's under warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come b warranty, lazy and condescending attitude. I dropped my car off for the 2nd time with two problems they didn't fix the first time. They had me come back in and ride with the mechanic. He noticed the problems and had ideas about what they were, that was around 5 pm that evening—he was keeping the car to look at it the next day. Next morning at 8 am I get a call the car is ready, nothing fixed—written description actually pointed out that one problem was because I shift at too low of an rpm and drive too slow, the other in the same document said I hear the noise because I drive too fast. When they inquired about my experience, Bob the service manager didn't even have the courtesy to reply to my long email. I won't be back More